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Customer Service Representative

Location:
Lagos, Nigeria
Salary:
80,000
Posted:
November 16, 2020

Contact this candidate

Resume:

ONYIKE AUGUSTINE MATTHEW

*, **** *****, ***** ****, VICTORY GATE, IBA HOUSING ESTATE

LAGOS STATE,

NIGERIA.

adhvp3@r.postjobfree.com

Tel: + 234 - 070********

Objective

To contribute with drive and enthusiasm to the achievement of the Organization’s corporate goals while enjoying job satisfaction, to increase productivity and lift the corporate image of the organization.

I am a quick learner and a great team player and also able to work as an individual, ability to work both under pressure and under normal condition.

Work Profile

Department

Full-Tech Computer Institute.

Position/Duration

Role Description

Installation And IT

Sales and Stocks

Programmer and Engineer

(2007-2010)

GlobacomTelecommunications

Akure Chapter, Lafe Inn,

Akure, Ondo State.

Direct Activation Casual (DAC). 2011-2012

Hope Bay comprehensive high school

•Formatting and installation of O.S and Disk part

•And the clowning, maintenance and Repairs of

•Computer systems

Handled and managed customers’ inbound calls.

Maintained a database of customer calls, their needs and requirements.

Conducted market research and field survey for subscribers’ products and services.

Sales Engineering via. House to house and Co-operate sales of products

Managed, monitored and scheduled customer appointments with sales team.

Resolved subscribers complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis

Services Education and Enhancement of products to Subscribers

Provided quality service to both existing and new subscribers and Prompt delivery of products.

Academics

Computer studies, Economics

Aug. 2009-June 2014

Inculcating Knowledge into students; Proffering psychological and motivational support to the students; Ensuring high level of physics and chemistry intelligence in the students being lectured; Preparation of examination materials to analyze students’ assimilation and progress.

CISCO Computers

4th Avenue Festac Town Lagos.

Nigeria

ComputerEngineer

Trainee (I.T) Aug.2008-Sept.2009

Acquired trainings in different sections

I.e. (Computer, Repairs and Installation

LEADWAY PENSURE PFA

CUSTOMER REPRESENTATIVE MANAGER (2018 – 2020)

Qualification with Dates

First School Leaving Certificate. Army Primary School (4) Ojo Barracks. Lagos

(1996)

Senior Secondary School Nodos International Secondary School. Lagos

Leaving Certificate. (2003)

OND. Programming ( C++) Nigeria Institute of Information Technology (NIIT)

Lower credit (2008)

O.N.D. Computer Engineering Rufus Giwa polytechnic ( OWO)

Upper credit (2012)

H.N.D Computer engineering Rufus Giwa polytechnic ( OWO)

Upper Credit

Professional Qualifications

International Project Management Professionals (IPMP) Adesuwa Road, Benin City, Edo.

Certified Project Manager (2012)

African Management Institute (AMI) 2016

(Business Manager)

Workshop and Conferences

International Project Management Professionals (2013)

(Participant)

Agape Computer Training School (2004) Liberty junction, Isale-gbehin, Abeokuta

Posts Held and Recognition

Zonal Secretary, Nigeria Christian Corpers’ Fellowship,Ehor Zone, Unhumwode, Edo; 2012-2013

Speaker, Student Representative Council (Faculty of Engineering)-University of Ado Ekiti, Ekiti (2010)

Director of Publicity, Junior Chamber International of Nigeria (JCIN)- University of Ado Ekiti, Ekiti (2011)

Bio Data

Date of Birth: Aug. 03, 1985

Sex: Male

Marital Status: Single

Nationality: Nigerian.

Hobby Reading, Travelling, Listening to Music and Acting.

Referees

To be supplied on request.



Contact this candidate