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Sam Hur

Greater Atlanta, GA

Cell: 650-***-**** Email: adhvnf@r.postjobfree.com

LinkedIn: www.linkedin.com/in/samuel-hur-03b7a51

GBS & BPO Transformation Leader

Business Process Outsourcing Shared Services Operations Business Operations Turnaround Large Team Management Intelligent Process Automation

M&A Integration

Global Footprint Expansion

Client Acquisition & Engagement

Exceptional Customer Experience

Six Sigma Quality Excellence

Large Scale Program Management

Financial Management

Degree: BA, Commerce (Accounting), University of Western Australia Professional Affiliation: CPA (Australia)

Technologies: SAP, Oracle, Peoplesoft, RPA (Blue Prism), AI solutions Industries: Resources, FMCG, Chemicals, Technology, Consulting, Property Services PROFILE

• A people-leader with a proven track record of building diverse global, regional, and national teams.

• A self-starter, entrepreneur who launched multiple BPO and captive shared services operations.

• A shared services consulting and BPO executive who developed compelling transformation solutions and delivering on committed results to multiple global oil majors, CPG and FMCG clients.

• A GBS & BPO practitioner with hands-on experience in the full life cycle of engagement across F&A, HR, Payroll, L&D, Procurement, Service Contract Admin, Billing, Sales & Marketing, Tax and Audit.

• A delivery and transformation expert who earns customer and organizational trust by turning around non-performing operations and transforming and automating mature operations. HIGHLIGHTS

• Stood up new captive and BPO services centers for Hewlett Packard to 2,700 people organization that delivered $46M initial savings and transformed to reduce by 500 people over five years.

• Created a 100-people global transformation organization for 18,000 people EY captive global operations and achieved 30%+ productivity improvement for global functions operations, doubled BPM project savings, and improved customer satisfaction to 95% for new transitions.

• Stood up new BPO practices for Big 4 firms and grew to +$3M annuity business within 18 months.

• Led payroll operations for 30,000+ employees, and orchestrated migration from Peoplesoft to SAP and ADP solution for 14 countries.

• Conceived and co-led the creation of RPA (Blue Prism) Center of Excellence for EY shared services.

• Initiated and led multiple intelligent automation projects in BDO and Stewart Title to reduce manual efforts by 65%+.

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WORK HISTORY

Managing Director Business Services, BDO USA LLP, Columbus OH, Atlanta GA 2018 – Current

• Tapped to turn around the service delivery for F&A BPO, Tax, Assurance, and Administration.

• Developed and secured leadership buy-in for a turnaround strategy and transformation roadmap.

• Architected new SLA’s, KPI’s, and CSAT to deliver 30%+ improvement in customer satisfaction.

• Built quality infrastructure that improved accuracy to 97%+ and utilization by 50%+.

• Expanded services and drove a 50%+ increase in new transitions.

• Led RPA/digital innovation in partnership with IT and AI solution vendors, including automation of financial statement proofreading and invoice processing. VP Business Process Transformation, Stewart Title, Greater Atlanta, GA 2017 – 2018

• Led the discovery to optimize and automate the highly manual title production review process.

• Led the deployment of refinancing order processing automation that reduced manual effort by 70%+.

• Slashed offshore vendor cost by 20% by renegotiating SLA and fee structure. Director – Transformation Leader (Global Delivery Servs.), EY LLP, Greater Atlanta, GA 2015 - 2017

• Created and led a global team of 100 people based in the US, India, Philippines, and Poland to enable +18,000 shared services operations across nine centers.

• Led the creation and implementation of RPA (Blue Prism) center of excellence based in India.

• Implemented a robust transition program management methodology and stakeholder management strategy that improved user satisfaction from the mid-‘60s to 95%.

• Improved effectiveness of Six Sigma practice to double annual savings to $16M.

• Implemented a transactional quality assurance program that improved productivity by 30%. VP GBS Engagement & GTM BPO APAC, Hewlett Packard, Palo Alto, CA 2013 - 2014

• Created and led a team of eight based in the US, Germany, France, and India to provide business transformation capabilities for strategic business optimization projects.

• Helped businesses achieve $400M in savings by collaborating on business transformation projects, including product innovation and supply chain transformation.

• Led and won +$8M F&A BPO deal with a global CPG client with delivery out of the Philippines. VP Global Business Services Asia Pacific, Hewlett Packard, Singapore, China 2005 – 2013

• Stood up new captive shared service centers and expanded to 2,700 people organization that delivered $46M savings.

• Initiated and established BPO operations with the global leadership for multiple CPG clients.

• Grew capability to Procure to Pay, Quote to Cash, Record to Report, Intercompany, T&E, Financial Analysis, HR, Payroll, Sales Compensation, Quotation & Billing, Service Contracts administration, Procurement, Marketing, IT asset management and web support.

• Implemented a Six Sigma continuous improvement program to achieve $17M in annual savings.

• Improved operational excellence in reducing headcount by +500 within five years.

• Improved to and maintained Hackett top quartile process cost and FTE for all subprocesses (except payroll).

• Improved customer satisfaction from the mid-‘60s to consistently above 95%. 3

• Led payroll operations for 30,000+ employees, and orchestrated migration from Peoplesoft to SAP and ADP solution for 14 countries.

• Integrated two existing centers through M&A and closed two near-shore centers.

• Consistently recognized as one of the top organizations for employee satisfaction in the company based on the annual employee survey.

• Won 2010 SSON Best Mature Captive organization award. Director Business Process Outsourcing, Deloitte Consulting, Singapore 2001 - 2004

• Launched and grew F&A BPO practice to $3.5M annuity business.

• Established and managed F&A outsourcing center operations in Singapore and Brussels with 65 people.

• Collaborated to create a business process outsourcing methodology for global Deloitte.

• Sold an $8M SAP build and F&A BPO contract with a global medical device company based in Andover, MA.

• Sold and led the delivery of finance and accounting services to a global 10 FMCG clients. Associate Director Business Process Outsourcing, Capgemini & EY, Singapore 1998 - 2001

• Launched and grew F&A BPO outsourcing practice to $3M annuity business.

• Established and managed 100-people outsourcing center operations in Singapore

• Delivered procure to pay, order to cash, record to report, time & expense, intercompany, and financial analysis services for two global chemical clients.

• Created SLA and KPI’s and consistently met SLA metrics. Cost & Snr Financial Accountant, Snr Internal Auditor, Rio Tinto Ltd, Australia, Indonesia Pre-1998 ADDITIONAL EDUCATION & CERTIFICATIONS

Postgraduate Degree: Postgraduate Diploma in Business, Curtin University of Technology, Perth, Australia

Business Advisor: Business and investment advisor to owners of Growzila, an internet start-up company that bring SMBs together for targeted business collaboration.

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