Manager Sales

Nicholas Custer

Overland Park, *****

682-***-**** adhviv@r.postjobfree.com

https://www.linkedin.com/pub/nicholas-custer/101/260/b9b

OBJECTIVE:

To secure a professional position, with advancement opportunities that exhibits my people, organizational, communication and customer satisfaction skills and to develop and excel in the areas of leadership, technical and business acumen, as well as customer satisfaction.

SUMMARY OF QUALIFICATIONS:

Business Management major

Yellow Belt in Lean Six Sigma

Over 9 years’ experience in sales and customer service as a Manager and Supervisor

Self-motivated and energetic, with a passion for continual improvement

Experience in Computer Information Systems involving Word, Excel, PowerPoint and Access

PROFESSIONAL EXPERIENCE:

Walmart Ecommerce, Edgerton, KS October 2018- Present

Inventory Control & Quality Assurance Manager/Quality Control Manager/Receiving Manager

Increased Receiving productivity 30% by evaluating Performance Standards and restructuring work flow to eliminate waste.

Received highest 5S Standardization score in the facility at an 85% approval rate.

Reduced annual labor cost by $16 thousand by reformatting Receiving process.

Stressed importance of safety and evaluated associates daily, resulting in zero OSHA recordables, only department in the facility.

Increased AES 41% by introducing Associate Engagement activities.

Introduced RTV and Recall procedures to guarantee customer quality.

Implemented ICQA processes to eliminate unaccounted for inventory.

Sam’s Club, Abilene/Austin, Texas May 2012- Present

General Merchandise Manager/Team Lead

Recorded a 93% for overall Associate satisfaction with manager performance, highest of any member of club management.

Managed $93 million in annual sales and led a team of 6 direct Team Lead reports and roughly 50 indirect Associate reports.

Created budgets for sales, expenses and wages and monitors club indexing, making sure numbers are achieved and ensures department staffing levels are within company guidelines.

Ensured compliance with all corporate and legal policies and procedures for the facility, including personnel procedures for recruiting and training development.

Effectively communicate goals and feedback with employees and management team, while initiating product placement based on Key Performance Indicators (KPI).

EDUCATION:

Bachelor of Business Administration in Management; May 2016

McCoy College of Business - Texas State University

oRelevant Coursework: Principles of Micro and Macroeconomics, Business Statistics, Management of Organizations, Strategic Management and Business Policy, Enterprise Information Technology and Business Intelligence and Finance.

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