ADMINISTRATIVE PROFESSIONAL

Conscientious, dedicated administrative professional with 10 years of diverse experience in office and account management, customer care, and leadership throughout multiple industries. Initiative-taking with outstanding multi-tasking and organizational skills. Efficient and adaptive learner with a demonstrative ability to work independently. Proficient in expense handling and bookkeeping. Varied knowledge in vendor relations, sales, engineering, and accounting.

Written & Verbal Communications

MS Office

Organization & Filing

Accounts Receivable & Payable

QuickBooks

Multi-Tasking Expertise

Bookkeeping & Finances

& & Oracle

Customer & Vendor Relations

PROFESSIONAL EXPERIENCE

QSC, LLC, Fort Wayne, IN

Customer Care Specialist, Level II March 2020 – May 2020

Processed dealer and distributor orders, via email and phone, of finished goods and spare parts of through Oracle. Cooperated with various departments within the company to rapidly release orders by solving credit, inventory, or logistical issues. Processed RMAs and ensured the overall satisfaction of customers.

Office Administrator October 2019 – March 2020

Assisted in transitioning office records and maintained Attero Tech by QSC customer relationships during QSC’s acquisition of Attero Tech. Processed finished goods and spare parts orders for Attero Tech by QSC products. Coordinated lunches, meetings, appointments, and holiday functions.

Attero Tech, LLC (acquired by QSC, LLC), Fort Wayne, IN

Office Manager June 2016 – September 2019

Oversaw general office operations, ensuring adequate inventory supply and equipment for various departments. Provided administrative assistance to all company employees. Greeted visitors and answered incoming phone calls, transferring as necessary. Coordinated appointments, meetings, lunches, and holiday functions. Managed customer and vendor accounts through QuickBooks, ensuring prompt payment processing and avoiding account payable and receivable issues. Processed orders, RMAs, and requests, ensuring satisfaction of all dealers and distributors. Produced reports and composed correspondence through Microsoft Office.

Public Storage, Fort Wayne, IN

Property Manager April 2015 – June 2016

Provided outstanding customer service, in-person and over the phone, by helping customers understand their storage needs, recommending storage solutions, and helping them acquire the needed product solutions. Ensured inventory was adequate and property appearance was safe and welcoming, by keeping office, property, and vacant units clean and free of debris. Managed, verified, and balanced cash drawer; prepared and made daily deposits.

Lassus Brothers Oil, Inc., Fort Wayne, IN

Assistant Manager July 2010 – April 2015

Performed the daily duties of Store Manager in event of his/her absence. Assisted in planning and preparing work schedules, training of employees, assigning and supervising employees in specific duties, and ensuring compliance of established security, sales, and record keeping procedures and practices. Monitored and maintained proper store operations, appearance, cleanliness, and maintenance. Performed work of subordinates, as needed. Coordinated and prepared sales promotion activities, merchandise displays, and advertising signage.

EDUCATION

2006 Northrop High School - Fort Wayne, IN

2013 Bachelor of Science: Healthcare Administration/ Business Management

University of Phoenix - Online

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