•Team Working.
•Responsibility.
•Commercial Awareness.
•Decision Making.
Competences
Excellent verbal and written
communication skills.
•
Effective working under
pressure to achieve target
requirements abilities.
•
Excellent business email
correspondence.
•
Good analytical critical thinking
and negotiating skills.
•
A good knowledge of IT
packages.
•
Fast typing speed more than
forty words per minutes.
•
Excellent experience in prior
collection.
•
High inbound and outbound
calls per day.
•
Skills
Abdalgadir Salih
, Operation Manager
adhvh4@r.postjobfree.com
Referees
Customer Support
Management, at Zain - Sudan
Mobile phone operator
company (Aug to Dec 2016).
•
International Certificatet
Driving Licence (ICDL) in Sudan
university of science and
technology.
•
Training
Dubai
adhvh4@r.postjobfree.com
m
Sudanese
1-11-1994
Contact
Mohammed Elsheikh Mohammed Ball
Call Center Agent
Highly-dedicated initiative-taker offering robust analytical, research, organizational and leadership talent, embody a (maker - it happen) attitude that contributes to the attainment of team and organizational goals.
Effective communicator and respectful Call Center Agent with more than five years experience in technical administrative -setting off claims and strict compliance with corporate procedures and project requirements. Advanced user of MS office suite (word - excel-power point), fluentin English and Arabic.
Profile
Bachelor Degree in English
language
Elemam Elmhdi University Faclty of Arts, Su
dan - Khartoum
Advance English literature, and English
science course .
2012 - 2016
Education
GEELY International Corporation
Call Center Agent, Sudan - Khartoum
2017 - 2019
Open and maintain customer accounts by
recording account information.
•
Maintain financial accounts by processing
customer adjustments.
•
Contribute to team effort by accomplishing
related results as needed.
•
Manage large amounts of incoming calls
and outcoming calls.
•
Apply data program techniques and
procedures.
•
Identify and assess customers' needs to
achieve satisfaction.
•
• Keep information confidential.
Build sustainable relationships of trust
through open and interactive
communication.
•
Comply with data integrity and security
policies.
•
Provide accurate, valid and complete
information by using the right methods
and tools.
•
Meet personal and team sales targets and
call handling quotas.
•
• Perform analysis and forecasting.
Experience
Arabic
English
Language