Service Representative Customer
Resume:
Koushik Ramachandran
Business Analyst
Boyds, MD 20841
adhvg6@r.postjobfree.com
Profile Summary
Educated student from the University of Maryland Baltimore County applying abreast skillset and training in business analysis to support implementation of business information systems. Analytical and able to identify variances and opportunities within companies to provide solutions facilitating attainment of business goals. CORE EXPERTISE
Business Analysis – Variance Analysis – Customer Service – Realistic Problem Solving--Project Management – Research – Microsoft Office Suite – Wireframing – SQL – JIRA – Balsamiq – Customer Relationship Management EDUCATION & PROFESSIONAL DEVELOPMENT
Business Technology Administration (Graduation Date: May 2020): University of Maryland Baltimore County Master of Information Systems (Expected Completion: May 2022): University of Maryland Baltimore County In-Person Business Analyst Training through School Affiliations Completed Courses in SQL, Salesforce Administration & Project Management PROFESSIONAL EXPERIENCE
Business Division Intern NCRC Jun to Sept 2018
Partnered with Business Program Director at agency to research available federal grants and bank funding proceeding to connect qualified small businesses with appropriate programs. Contacted officials in different government agencies (DOE, HHS, EPA, etc.) to deliver solutions based on Community Reinvestment Act. Interacted with local charities and non-profit organizations for assistance in funding for affordable housing in low-income communities. Orchestrated workshop events with banks, credit unions, and VETS Group for Veterans interested in learning about financing their respective businesses. ü Originated Section 3 database arranging federal contractors with interests in partnering with HUBZone communities and 8(a) small businesses.
ü Exercised leadership by overseeing all aspects of key assignment to reduce stress of teammates when giving presentation. Seasonal Teller / Customer Service Representative FIRST NATIONAL BANK Jun 2015 to Jan 2017 Processed safe deposit box and loan payments as well as opened new customer accounts and closed existing accounts at customer request. Exercised professional courtesy to handle all customer complaints and issues. Aided customers with balance details and other inquiries. Referred customers to appropriate financial services and products. ü Contributed closing quarter strong by working extra hours for following week to contact prospective clients to open business accounts, which doubled $1M benchmark.
ü Gathered advice from peers to persuade a client to open four different accounts; client is one of the bank's best clients.
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