Front Office Assistant

Cindy Poletto 404-***-**** adhvfl@r.postjobfree.com cindypoletto

Summary

A self-motivated and charismatic Brazilian-American pursuing an Undergraduate Degree in Communications with a concentration in Public Relations and Strategic Communication. My professional work experience includes clerical work in a district court and administrative work in an International bank. While employed at HSBC Bank, I was recognized for helping to increase productivity by leveraging a front office driven production style and utilizing my linguistic skills in English, Portuguese, and Spanish. I am currently looking for a full-time job opportunity, in order to expand my knowledge as a communications major.

Highlights

• Organization

• Advanced Media

• Effective Communications

• Proficiency in Multitasking

• Attention to Detail

• Portuguese (Native)

• Microsoft Office Suite

• Conflict Resolution

• English (Fluent)

• Strong Work Ethic

• Effective Communications

• Spanish (Intermediate)

• Time Management

• Diligent & Self-Taught

• Customer Service Oriented

• Deadline-driven

• Critical & Forward Thinking

Education

Public Relations B.A. George Mason University

-Graduation: Dec 2022

Communications A.A. Northern Virginia Community College

-Graduation: Dec 2020 - Current GPA: 3.37

Experience

Domestic Household Manager Private Family Great Falls, VA August August 2018 - Present

- Managed a domestic household and its schedule; accommodating last-minute changes and adhering parent guidelines.

- Implemented and improved family schedule with new routines, extracurricular activities, and social interactions.

- Intervened in argument promoting improvement of communication and reconciliation.

- Ensured client’s privacy in handling confidential personal matters

Work & Study Exchange Program Au pair in America Fairfax, VA January 2015 – January 2017

- Multitasked in a fast-paced environment, coordinating calendars, events, contacts, extracurricular activities, travel arrangements, appointments, and meeting deadlines of all sorts.

- Successfully managed logistics of a household improving its daily operational functions and understanding of on cross-cultural relationship and communication.

- Consistently provided high-quality emotional, physical, educational, and social development support for four kids, simultaneously.

Loan Specialist HSBC Bank Piracicaba, Sao Paulo, Brazil October 2012 – December 2014

- Worked with commercial clients to provide HSBC bank services to their employees.

- Generated new business through presentation of HSBC Bank products to customers. Was highly regarded by my leadership for providing high standard of customer service.

- Interfaced with account managers from various corporations and provided their employees with payroll assistance options as well as other personalized loan packages.

- Managed client portfolios on behalf of the account managers and provided month-end reports for managers to help identify and resolve any problems that occurred.

-Reviewed and analyzed credit reports; verified employment.

Student Intern Court House of Piracicaba Piracicaba, Sao Paulo, Brazil February 2010 – August 2012

- Served as office automation assistant on behalf of the Civil Law Department.

- Handled sensitive case information and provided accurate and timely updates to the Civil Law Department Judge.

- Served as the front office’s primary clerk, corresponding case information to state appointed attorneys, as well as State and Local Law Enforcement officials.

- Ensured the effective management of confidential legal information.

- Co-Created a plan to enhance office automation by effectively organizing and managing over 2,000 physical case files. Our team efforts were positively received by the Senior Clerk in our office of the Civil Law Department.

Extracurricular Activities

While working at the HSBC bank, during my free time, I volunteered in a daycare as a teacher’s assistant, providing any type of help the classrooms needed, in order to obtain experience in childcare. I organized a group of volunteers to attend a charity event to feed the hungry in Washington DC.

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