Manager Project
Resume:
C* General
Cleo Fisher
Project Manager
Contact
3rd Road, Murati Place, Halfway
Gardens, Midrand, 1685, South Africa
adhve5@r.postjobfree.com
About Me
I hereby consent to the processing of the personal data in this CV by anyone who receives this CV for the sole purpose of consideration of my skills and experience for professional opportunities.
I am a hardworking Project Manager highly effective at contributing to project success with exceptional administrative skills. Talented analytical person, conflict manager and organizer offering 9 years of progressive experience in Telecommunications. Pursuing a new professional opportunity with room for advancement. Dependable Project Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex critical thinking skills.
Education
PM Ideas Johannesburg – 2018
Project Management Principles
PMBOK® Structure
Project Management Process Groups
Project Selection & Prioritization Process
Projects & the Organization
Project Roles
Project Charter
Project Definition & Scope Statement
Project Schedule
Project Budget
Project Reporting & Communications
Exception Management
Project Closure & Professional
Responsibility
Ekhuruleni Campus – 2004
Legal Secretary N2 / NIC:
Business English 1st Language
Business Practice
Computer Practice & Typing
Applied Accounting
Economic & Legal Environment
Kensington Secondary School – 2003
History
Geography
Business Studies
Math’s Literacy
English
Afrikaans
Life Orientation
Work Experience
Sep 2019 - Present
Project Manager • Vodacom Business Africa
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Arranged for all sign-offs and certificates of occupancy for completed project.
Ensure that all projects are delivered on time, within scope and within budget.
Develop a detailed project plan to track progress. Create and maintain comprehensive project documentation.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Perform risk management to minimize project risks. Report and escalate to management as needed.
Measure project performance using appropriate systems, tools and techniques.
Collaborated with project personnel to determine problems and resolve issues quickly and efficiently.
Increased staffing and resources when needed to meet deadlines of projects. Feb 2015 - Aug 2019
Project Manager • Centracom
Manage projects end-to-end, from receipt of the request to successful implementations.
Arranging pre-site: liaising with the client and technician to schedule appointments.
Project scoping, planning and delivery: Receiving completed pre-site documents, full scope on customer last mile connectivity and hardware requirements if applicable as well as drawing a schematic of the proposed solution.
Once the scope is approved, order last mile connectivity from suppliers.
Raise picking slip with stores on hardware and sundry items after installation of last mile connectivity.
Installation of sites: Arrange installation (liaise with customer, internal technician and or 3rd party installer)
Managing 3rd party suppliers: Arrange 3rd party vendors if required.
Effective usage of Workflow management system and Smart Sheet. Page 2 of 2
C2 General
Milestone communication and reporting to customers, dealers and internal staff: Once installation is complete, quality check and invoicing must be confirmed by Project
Manage and hand over to Finance to be invoiced.
In depth project management/planning of multi-site roll-outs for local and international customers.
Assisting internal sales staff and dealers with technical queries and quotes
Assisting Customer Service Managers with Client and Overflow queries.
Dealing with current client moves, upgrades and ADHOC.
Assisting with Service Desk queries and overflow of faults.
Special Projects, e.g. Network upgrades, etc.
Jul 2012 - Dec 2014
Incident Management Agent • Bytes Managed Solutions
Coordinate installation of PABX systems: Arrange installation (liaise with customer, internal technician and or 3rd party installer)
Ensure resource availability and allocation between all parties (customer, vendor & contractors).
Raise picking slips with stores on hardware and sundry items. Oct 2007 - Jun 2012
Business Support Coordinator • Huge Telecom
Coordinate installation and maintenance of all Least Cost Routing (LCR) customers.
Remote technical support.
Effective usage of Workflow management system
Regular updating clients, technicians, KAM’s, DAM’s and customer service Key Skills
Project Management.
Inventory Management.
Scheduling.
Budgeting & forecasting.
Cultivated customer rapport to gather
project scope & deliver completion follow-
up to identify issues for corrective action.
Project development & lifecycle.
Purchasing & procurement.
Customer service.
Administrative coordination.
Relationship building.
References
Tarren Neethling
Vodacom Business Africa
T: +278********
E: adhve5@r.postjobfree.com
Elizabeth Makudubela
Centracom
T: 082-***-****
E: adhve5@r.postjobfree.com
Brian Smit
Bytes Managed Solutions
T: 011-***-****
Priscilla Beharie
Huge Telecom
T: 011-***-****
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