Pravasheni Naidoo

C U R R I C U L U M V I T A E

Personal Details

Name: Pravasheni (Pam)

Surname: Naidoo

Gender: Female

Marital Status: Married

Language Proficiency: English (Excellent)

Nationality: South African

Drivers Licence: Code 08

Contact Numbers: 073-***-****

Email: adhvdz@r.postjobfree.com

Secondary Education

School Attended:

Year Matriculated:

Certificate Obtained:

Richards Bay Secondary School

1999

National Senior Certificate

Additional Courses and Qualifications

Courses: Anatomy of Business banking

Sales Consultant

Assertiveness Skills

Business Banking-(Credit)

Aris

Health and Safety

Project Management Fundamentals

Lean Six Sigma

Human Resources for Non-Practitioners

Computer literacy

Computer literacy: Microsoft Office Packages (Excellent) SAP (Excellent)

NDS (Excellent)

API (Excellent)

Vision Process Mapping (Excellent)

R3 (Excellent)

Gijima (Excellent)

AAT (Excellent)

PMT (Excellent)

Key Skills

Skills: Exceptional listener and communicator who effectively conveys information verbally and

in writing.

Highly analytical thinking with

demonstrated talent for identifying,

scrutinizing, improving, and streamlining

complex work processes.

Computer-literate performer with extensive

software proficiency covering wide variety

of applications.

Flexible team player who thrives in

environments requiring ability to effectively

prioritize and juggle multiple concurrent

projects.

Proven relationship-builder with

unsurpassed interpersonal skills.

Goal-driven leader who maintains a

productive climate and confidently

motivates, mobilizes, and coaches

employees to meet high performance

standards.

Personable professional whose strengths

include cultural sensitivity and an ability to

build rapport with a diverse workforce in

multicultural settings.

Employment History

Employer:

Position Held:

Job responsibilities:

Duration:

Employer:

Position Held:

Job responsibilities:

Duration:

Nelson Mandela Bay Municipality

Secretary

Coordinate the Director’s respective diary, handle incoming and outgoing communication and re-

route to appropriate departments when

necessary.

Respond to routine correspondence within limits

of authority.

Screen all incoming calls, act as intermediary for Director within established guidelines and re-route issues, which could be handled by the Director’s

subordinates.

Screen all visitors to the office of the Director. Ensure the smooth running of the office in the

Director’s absence by either handling or

delegating important matters.

Interpret and implement the Director’s

instructions and administrative requirements.

Prepare professional, accurate, and high quality

electronic presentations and documents.

Arrange and coordinating meetings / workshops

with the companies employees and external

delegates.

Make local and international travel reservations

and itinerary bookings, including arranging

appointments.

Prepare and process local and overseas travel

expense claims.

Keep a comprehensive filling system for the

division and action all routine office

administrative, i.e. Leave, absence reports.

Coordinate the Management update for the

division.

Provide administrative support on special projects. 2017 –to date

Employer:

Sebata Municipal Solutions

Project Administrator/ System Advisor

Providing a full administration support to 4 Deputy Directors members

Scheduling Workshops

Reviewing and Managing Weekly Feedback to

Sponsor from Stream Leads

Assisting with the design and creation of the

system training manuals.

Training the Directorates from the different

departments on how to use the new EMS system

and aiding were needed.

2016 - 2017

Standard Bank of South Africa

Position held: Project Administrator

Job responsibilities:

Providing a full administration support to a team

of 30 staff members

Assisting senior manager with managing their

diaries

Scheduling meetings

Arranging meeting rooms

Schedule teleconference meetings with countries

Schedule video conference meetings with

countries

Coordinate with the team in resolving day-day

Operational and Administrative problems

Arranging access and parking for contractors and

visitors

Ordering of tea/coffee or lunch for meetings

Ordering laptops for new staff members

Logging calls with system support for new staff

member’s laptops to be on the company domain

Complete the EIMA for new staff to and arrange

access for internet, access for other buildings etc. Loading of documents on the share point for the

team to access

Amend and align reminders in the projects heads

diaries for their report accordingly

Assist team with training coordination in at the

GLC

Create and update the travel plan for the team

Duration:

Monitor and confirm travel dates with the projects heads

Assisting in arranging visas for the staff members travelling in countries

Getting a travel quote from travel agency and

confirm with the traveller before capturing the

quote.

Order forex or travel wallets for travellers

Arrange transfers to and from the airport

Arrange with countries to book accommodation

and transfers

Send all travel confirmation to the travellers

Project planning yearly conferences

Plan and arrange the agenda for the conference

Arranging quarterly team lunch

Ordering of stationery for the team

Sending out weekly to reminder for stationery

collection

Sending out communication/reminder to the

contractors to complete their timesheets and

submit

Comparing the contractor’s timesheets to the

invoices received from the vendor before sending

them to finance for processing and payment

Filing of all contractor’s timesheets

To reallocate travel cost monthly for finance

2014-2016

Employer: Standard Bank of South Africa

Position held: Process Officer

Job responsibilities:

Ensure that all site are registered on the (API)

system.

Create a project on the system for each site with

all the relevant detail pertaining to the project. Load all site requirements as per the Bill of

Quantity on API. Obtaining quotes where no bulk

stock is available. Define category of order as

indicated on BOQ then load all site requirements

on API.

Ensure that all sites and projects created are

validated.

Create a site file for all correspondence for

auditing purposes (hard copy).

Ensure that all relevant documentation is scanned

and saved on the server per site (soft copy).

Load all API orders on the SAP system and

generate a SAP order, which is then sent to the

supplier.

Duration:

Ensure that all approved orders are presented to

the suppliers and coordinators timorously to

ensure deliveries meet deadlines.

Ensure that all zero amounts in API are updated

from SAP on a weekly basis.

Establish and maintain good communication with

the Project Officers and Coordinators to ensure

that all deliveries are delivered timeously.

Ensure that Coordinators provide daily feedback

on orders received so that the systems can be

updated and invoices paid timeously to suppliers.

Ensure once items have been delivered on the

system, invoices are requested from suppliers.

Ensure received invoices are invoiced on API.

Invoicing is to be done on SAP R3.

2013 – 2014

Employer: Standard Bank of South Africa

Position held: Sales Consultant

Job responsibilities:

Contact prospective customers and provide them

with information on the company that they are

representing and the services provided

Up-sell and cross-sell new products or services to existing customers

Generate leads ensuring that DNC lists are

respected

Ensure that appropriate information is available of the product or service being endorsed

Schedule appointments with customers with a

view to show them product features or offer

advice

Follow up on customers who have shown interest

in a particular product

Take telephone calls from new customers and

provide them with information asked for

Guide potential and existing customers to

determine and fulfill their purchase needs

Ensure keeping up with new product development

and features

Devise sales and marketing strategies aimed at

fulfilling targeted goals

Greet customers as they arrive at the store and

provide information

Process returns and exchanges in accordance with

cashiers

Ensure customer loyalty by providing exceptional

customer services

Duration:

Follow up on sales as part of an after-sales

customer service program

Prepare orders for delivery to customers’ homes

or offices

2007 - 2012

Employer: Standard Bank of South Africa

Division: Branch Fulfilment Centre

Job responsibilities:

Duration:

Maintains workflow by studying methods;

implementing cost reductions; and developing

reporting procedures.

Creates and revises systems and procedures by

analyzing operating practices, recordkeeping

systems, forms control, office layout, and

budgetary and personnel requirements;

implementing changes.

Develops administrative staff by providing

information, educational opportunities, and

experiential growth opportunities.

Resolves administrative problems by coordinating

preparation of reports, analyzing data, and

identifying solutions.

Ensures operation of equipment by completing

preventive maintenance requirements; calling for

repairs; maintaining equipment inventories;

evaluating new equipment and techniques.

Provides information by answering questions and

requests.

Maintains supplies inventory by checking stock to

determine inventory level; anticipating needed

supplies; placing and expediting orders for

supplies; verifying receipt of supplies.

Completes operational requirements by scheduling

and assigning administrative projects; expediting

work results.

Maintains professional and technical knowledge by

attending educational workshops; reviewing

professional publications; establishing personal

networks; participating in professional societies. 2006 – 2007

Employer: Standard Bank of South Africa

Position held: Teller / Customer Service Executive / Sales Consultant

Job responsibilities:

Process routine account transactions.

Open accounts, including savings and checking.

Help customers fill out deposit and withdrawal

slips.

Duration:

Use adding machine.

Disburse money to customers.

Validate the deposit slip and stamp it by machine. Check for photo identification.

Assist customers at the drive-through window.

Greet people warmly and direct them to

appropriate bank personnel.

Handle loan payments and cash checks.

Sell traveler’s checks and money orders.

Collect loan and utility payments.

Promote bank products.

Record all transactions.

Report suspicious activity to police.

Exchange foreign currency.

Count cash at beginning and end of shift.

2003 – 2006

Employer:

Standard Bank of South Africa

Position held: Float

Job responsibilities:

Duration:

Receive and count working cash at beginning of

shift

Identify customers, validate and cash checks

Accept cash and checks for deposit and check

accuracy of deposit slip

Process cash withdrawals

Perform specialized tasks such as preparing

cashier's checks, personal money orders, issuing

traveler's checks and exchanging foreign currency

Perform services for customers such as ordering

bank cards and checks

Receive and verify loan payments, mortgage

payments and utility bill payments

Record all transactions promptly, accurately and

in compliance with bank procedures

Balance currency, cash and checks in cash drawer

at end of each shift

Answer inquiries regarding checking and savings

accounts and other bank related products

Attempt to resolve issues and problems with

customer's accounts

Initiate and open new accounts

2001 – 2003

Employer: Standard Bank of South Africa

Position held: Data Capturer

Job responsibilities:

Prepares source data for computer entry by

compiling and sorting information; establishing

Duration:

entry priorities.

Processes customer and account source

documents by reviewing data for deficiencies;

resolving discrepancies by using standard

procedures or returning incomplete documents to

the team leader for resolution.

Enters customer and account data by inputting

alphabetic and numeric information on keyboard

or optical scanner according to screen format.

Maintains data entry requirements by following

data program techniques and procedures.

Verifies entered customer and account data by

reviewing, correcting, deleting, or reentering data; combining data from both systems when account

information is incomplete; purging files to

eliminate duplication of data.

Tests customer and account system changes and

upgrades by inputting new data; reviewing

output.

Secures information by completing data base

backups.

Maintains operations by following policies and

procedures; reporting needed changes.

Maintains customer confidence and protects

operations by keeping information confidential.

Contributes to team effort by accomplishing

related results as needed.

2000 – 2001

References

Available upon request

Certificates

Available upon request

Contact this candidate