CURRICULUM VITAE

PAPINJOY MUKHOPADHYAY

**/*** ******* **** ****,

Contact No.: +919*********

Kamarpara, Chinsurah,

Hoogly, PIN.: 712101

Email.: adhvaw@r.postjobfree.com

CAREER OBJECTIVE :

To be a part of esteemed Organization where I can prove my ability, creativity, and customer handling skills to maximum extent and to keep the expectations of my employer alive through commitment and hard work.

CAREER DETAILS :

NOW WORKING IN HERITAGE TOYOTA,RANCHI,JHARKHAND (DEALER OF TOYOTA KIRLOSKAR MOTOR PVT.LTD.) AS SERVICE HEAD SINCE DECEMBER 2017 TILL DATE.

Overall incharge of Service Facility,Service Process monitoring,Service Process Auditing. WORKED IN TOPLINK TOYOTA,RANCHI,JHARKHAND (DEALER OF TOYOTA KIRLOSKAR MOTOR PVT.LTD. ) AS SERVICE MANAGER FROM NOVEMBER 2015 TO NOVEMBER 2017

Overall incharge of Service Facility,Service Process monitoring,Service Process Auditing. WORKED IN BENCHMARK INTERCRAFT PVT. LTD. (DEALER OF MERCEDES BENZ) AS WORKSHOP MANAGER FROM JULY 2014 TO OCTOBER 2015 Overall in-charge of Service Facilities, procuring of tools & equipments, monitoring bay productivity, meeting service revenue target, entire satisfaction & welfare of service staffs. Monitoring in-house training of technicians. WORKED IN EASTERN HONDA (B.D. AUTOMOBILES)AS WORKS MANAGER FROM APRIL 2011 TO JUNE 2014.

Meeting revenue target set up by higher management, proper man handling & utilization, used to monitor the quality of repairing jobs & updation of service to Service Advisors & staffs.

Training exposures-

1. As per HONDA service process being the Works Manager I had to organize a training programme on every fortnight towards the technicians for upgrading their technical skills based on HONDA technical bulletins. 2. Also I needed to provide a training towards the Job Controller & Final Inspector on fortnight basis for evaluation of the PMGR technicians based on FRT(Flat Rate Time).

In both the areas there were an internal test system on monthly basis for checking up their upliftment about the same.

WORKED IN TOPSEL TOYOTA AS A SENIOR SERVICE ADVISOR FROM APRIL, 2001 TO MARCH, 2011.

Used to look after thorough service procedure, customers queries & concerns handling, proper guidance of vehicle maintenance services & in house training Training exposures I was empowered to conduct a fortnight training to junior Service Advisors about the Service Core Processes as I was being selected as the best Service Advisor of Eastern Zone by parent company. WORKED IN VAHAN AUTOMOBILES PVT. LTD.(TATA AUTHORISED SERVICE CENTRE) AS A SERVICE ADVISOR FROM AUGUST 2000 TO MARCH, 2001. Used to handle customers regarding vehicle maintenance. WORKED IN FRENCH MOTOR CAR CO. LTD.(AUTHORISED TELCO DEALER) AS A TRAINEE SERVICE ENGINEER FROM JULY 1999 TO AUGUST 2000. Used to assist in periodic services & necessary overhauling jobs of various components to senior technicians.

TRAINING DETAILS :

UNDERGONE TRAINING FOR AGGREGATE OVERHAUL (ENGINE, GEAR BOX, DIFFERENTIAL) IN PUNE, TELCO.

SUCCESSFULLY COMPLETED A SPECIAL TRAINING COURSE IN INDICA RECOMMENDED SERVICE OPERATION & MAINTENANCE CONDUCTED AT REGIONAL TRAINING CENTER, KOLKATA FROM VAHAN AUTOMOBILES. SPECIAL TRAINING COURSE ON G-76 GEAR BOX OVERHAUL CONDUCTED AT REGIONAL TRAINING CENTRE, KOLKATA FROM VAHAN AUTOMOBILES. SPECIAL TRAINING COURSE ON ENVIRONMENTAL PROTECTION (MPFI & EGR) CONDUCTED AT REGIONAL TRAINING CENTRE, KOLKATA FORM VAHAN AUTOMOBILES.

SUCCESSFULLY COMPLETED SPECIAL TRAINING COURSE OF SERVICE ADVISOR LEVEL 1, LEVEL 2 & SERVICE ADVISOR MASTER IN BANGALORE & GURGAON TRAINING CENTER OF TAYOTA KIRLOSKAR MOTORS PVT. LTD. UNDERGONE LADDER TRAINING (PART 1 & PART 2) IN KOLKATA ORGANISED BY TOYOTA KIRLOSKAR MOTOR CO. PVT. LTD.

CARRIER ACHIEVEMENTS

WON THE CHAMPIONSHIP OF BEST SERVICE ADVISOR

ORGANISED SERVICE CAMPS ON SEVERAL PLACES THROUGHOUT WEST BENGAL AS SERVICE MARKETING PROCESS.

EDUCATION QUALIFICATION

A) ACADEMIC

Passed Madhyamik(10th) in 1992 from W.B.B.S.E.

Passed Higher Secondary (12th) in 1994 W.B.C.H.S.E. B) TECHNICAL

Completed Diploma in Automobile Engg. in 1998 from W.B.S.C.T.E. Completed Degree in Automobile Engg. in 1999 from AMIAE CONTACT NO & WHATSAPP NO: 983-***-****

PERSONAL INFORMATION

FATHER’S NAME : MR. PURANJOY MUKHOPADHYAY

DATE OF BIRTH : 1ST JANUARY 1976

MARITAL STATUS : MARRIED

LANGUAGES KNOWN : ENGLISH, HINDI & BENGALI

RELIGION : HINDUISM

NATIONALITY : INDIAN

EXPECTED SALARY : NEGOTIABLE

PREFERRED LOCATION : ANYWHERE IN INDIA