Customer Care Service

CURRICULUM VITAE

PERSONAL DETAILS

Name: Yetunde Aisha Ajani

Email: *************@*****.***

Mobile No: +971*********

Nationality: Nigerian

Language : English

Visa Status : Residence visa

Passport No: A06242896

POST OF RECEPTIONIST /FRONT DESK EXECUTIVE

Qualifications Summary

Experienced in telephone and physical customer service, experienced in receptionist and customer care. Knowledgeable with major customer service software, handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience in attain employment in a customer service role in reputable company.

Additional Skills

Excellent communication skills with a focus on customer service.

Practically and creativity finding solutions.

Strong interpersonal and management skills.

Ability to take charge and responsibilities.

Good interpersonal communication and team work capability

Conversant with Ms word, Ms excel, Outlook and internet.

Working Experiences

1.Customer Service Attendant/ Receptionist at Premier Hotel Ibadan Nigeria (2010 -2015)

Responsbilities

Check in and out of guests

Work alongside the reservations team with bookings

Process guest bills on departure

Process guest reservations and inputting into the system

Support with varying duties, the hotel team and ensuring guests are made welcome and comfortable during their stay

Ensure the highest standards of Customer Service are achieved at all times

Build a friendly rapport with guests

Work together with others as team to achieve positive satisfaction of the management and clients.

2. Portal at Oasis Hospital Al Ain UAE (2015 -2018)

Responsibilites:

Responsible for bell service activities such as luggage service upon patient check in and check out

, luggage storage, message service, information service and other related tasks .

Greeting and welcoming visitors/guests at the entrance of the hospital premises.

Moving of patients and other medical equipment’s between various departments of the hospital as directed by head of department staff.

Serving welcome drinks to the guests.

Distribution of daily newspapers to all inpatients, most especially the VIPs and long staying patients as per there requests.

Often comforts and reassure those who are felling weak or distressed

Extend assistance to patients and family as required

Be ever-conscious about appearance and grooming, proper decorum, disposition and wearing of hospital uniforms, color code id and identification badge.

To ensure that all visitors /patients are provided a courteous and professional service at all times

3. Adminitrator Officer / Receptionist in Ghantoot Group Company Abu Dhabi UAE (2018 Till date

Responsibilites:

1. Performed administrative and executive duties

2. Prepared letters for Management, staffs and labours.

3. Collected, compiled, arranged and retained reports, records, files and data of employees.

4. Screened telephone calls and guests and resolved routine and multifaceted inquiries

5. Attend to sub contractors and suppliers complaint in absent of the manager.

Educational Background:

National Diploma in Economics and Management studied.

Declaration: All references available on request.

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