Mr. Bharat Mistry

*** **** ****** ****, ****** Albert, SK. S6V 1V2.

Mob: 306-***-**** / Email: adhv95@r.postjobfree.com

Profile:

I am experienced in Managing a Business, Account Management, Sales and Customer Service Advisor positions with strong communication skills, enthusiastic to succeed with a friendly approach to deal with sales face to face and over the telephone. The ability to advice on products, facilitate needs, ensuring customer has been listened to and provided with various solutions. Looking for a full-time position to utilize my current skills, develop new ones and create a long-term career in an established organization. Visa Status: Permanent Resident of Canada

Mutual Funds Exam: Passed

Employment:

Oct 2018 to March 2020

Manager in Training, Enterprise Car Rental, Prince Albert

• As a Management Trainee, I started learning the business from day one while based at the branch.

• As a trainee you are the face of Enterprise to customers and partners and the behind-the- scenes operational expert.

• Follow a structured program, I had to master the knowledge and skills needed to eventually run my own branch, I had to cultivate new business and develop my team.

• Part of the role is to get out into the community and establish the relationships essential to building your own business.

• Working with SGI to provide rental vehicles for customers who have rental coverage.

• Understand the differences in different insurance policies and coverage allowance for rentals.

• Creating detailed damage reports when vehicles are returned damaged or have been in an accident and know the claims process to have vehicles repaired.

• Working with all major body shops in town to provide exceptional service and support for customers who require rentals, also communicating with SGI and body shop to have all invoices closed correctly and in time for the coverage allowed by customers insurance policy.

• All duties required to manage the branch, admin, payroll, recruiting, disciplining, organizing the day and weeks ahead of time.

• Keeping a strict eye on inventory that’s over $6,000,000. Oct 2016 to Oct 2018

Store Manager Dollarama, Prince Albert

• Responsible for the direct supervision and development of the management and store team.

• Ensures the hiring and onboarding processes are executed in the store and is involved in interviewing all new recruits

• Ensure ongoing training is provided and constantly reviewed.

• Manage inventory counts, daily stock counts, control shrink for entire store and strategies on improving shrink levels and reducing damages.

• Manage team to merchandise all stock on daily delivery.

• working to tight deadlines and in a fast paced, high pressured environment.

• Schedule managers and staff to tight labor budgets

• Maximize sales with creative merchandising, grouping items from store to make shopping experience quick and convenient for shoppers.

• Order store office supplies, cleaning supplies and any other equipment/tools required for daily store running’s.

• Tight tabs on bags being checked on all crew and managers before leaving premises

• Knowledge and memory of all store products and placements of products around entire store and backroom

• Keeping stock in backroom to a minimum

• Seasonal change overs completed in time and to standards to maximize sales and profits.

• Constant review on sales to increase sales each week, month and year. Improve each quarter to finish financial year on a plus to previous year.

• Ownership of payroll administration and maintains employee files.

• Delegates responsibilities and holds others accountable to ensure the general cleanliness of workstations, lunchrooms and washrooms according to company standards is maintained

• Accountable to understand and communicate general company policies and provide guidance to staff as needed.

• Ensures that all forms of available communication are being used appropriately to relay information and ensure associates understanding (store and department meetings, white boards, bulletin boards, portal, email etc.).

• Hold all staff accountable for any policies, tasks and regulations not met and discipline when required.

• Accountable for the loss prevention processes in the store including participation in prevention strategies and investigations.

• Follows proper store opening and closing procedures, including alarm checks and security walks.

• Responsible for every aspect of store running and management and profitability of the store.

April 2015 – Oct 2016

Sales Assistant Carlton Honda, Prince Albert

• Keep knowledge up to date on all products and competitors’ products. Items sold are vehicles new and used, ATV's, Motorbikes, Generators, Lawn Mowers, Tillers, Snow blowers and Water Pumps.

• Meet sales targets set by management.

• Provide a high level of customer service and build a rapport with customers. Build a good relationship with all customers to get referral leads and sales.

• Manage sale from meet and greet to delivery.

• Run and test product before delivering items to customers

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Sep 2014 – April 2015 Department Manager Sport Chek, Prince Albert

• Manage working schedule for staff and all training for staff to be knowledgeable in products to help increase sales

• Keeping the team motivated on a daily basis

• Meet and exceed sales targets and KPI’s set for the store

• Follow company marketing guidelines and all marketing POS is to standards set

• I had to restructure entire layout of clothing department to make the store more visually appealing to shop in

• When I took on this role the entire warehouse had to be organized to get correct products on shop floor and all clearance items sold.

• Manage all aspects of store from open and closing, daily and weekly cash up, reduce theft from the store, have staff clean the store to an acceptable standard.

• Ensure all health and safety standards are met

• Making sure my team deliver a high level of customer service

• Interviewing new recruits and completing training and introduction days for new starters June 2014 – Sept 2014

Financial Service Representative CIBC Prince Albert, Canada

• Meet and exceed sales targets set each week

• Manage time and diary, responsible for creating leads and booking appointments

• Outbound calling to obtain new business

• Provide a high level of customer service

• Certified and knowledgeable in financial products sold by the bank

• Follow and adhere to bank rules and policy

Oct 2009 – 18/03/2013

Financial Advisor Barclays Bank PLC London, England

• Following FSA guidelines and bank rules and procedures

• Manage accounts for walk-in customers to Premier clients such as Directors and CEOs from small to corporate companies

• Manage portfolio of business customers for loans and financial products

• Discuss and set targets with branch manager, create marketing plans to enhance sales within the local community

• Lease with local businesses to gain more companies to the portfolio

• Ability to train, motivate and support cashiers

• Meet all sales targets and KPI’s, Weekly and monthly sales targets had to be met • Registered to sell insurances life, home and many more.

• Helping clients with borrowing needs in a responsible manner.

• Helping customers in debt to create budget planners and get out of debt

• Opening and closing of branch

• Being a key holder has many responsibilities; I had to be on time and reliable, kept combination for vault safe

• As a Personal Banker I demonstrated problem-solving and good listening skills

• Provided very high level of customer service, provided a service where client rapport is built, ensuring long-term working relations

• Performed branch Administrative Duties; client inputting, using database, filed paperwork

• Proficient in using Microsoft Word and Excel

• Working in a fast-paced environment

Mar 2004 – Jul 2009 (2004-2007 part-time)

Self Employed Interior Designer Essential Interior London, England

• Project Managed developments for Property Developers, Architects and Builders

• Excellent with 2020 and PlanIt CAD software

• Designed interior and created quotes from various suppliers; met projects budget and design needs; managed designs, timing of delivery and installation

• B2B selling, calling companies and suppliers to negotiate deals for bulk supplies, holding meetings with owners of Architect firms, Developers, Building supply firms and many others in the trade

• Making sure meetings were set with decision makers

• Ensured installation and design meets building regulations and Health and Safety

• Introducing new wireless technologies to homes and businesses

• Designed for Commercial Projects and Residential Projects

• Technically aware of how designs will be physically and materially made

• Experienced in working with Glass, Corian, Granite, Marble, Pyrolave and other materials

• Hand drawings and CAD designs made available for clients to view

• Advised and knowledge given to clients on colours, latest designs, trends, materials, fabrics and suppliers

• Manage all administrative duties and accounting for business Jan 01 – Mar 07

Store Manager MFI LTD London, England

• Managed all aspects of the business from sales, KPI, profits, training, managing and motivating staff to meet and exceed targets, ensured profit margins were met on a monthly basis

• Train staff to use 2020 design software

• Started in sales and was promoted to management – Targets as a sales person ranged from $120-250k a month

• Manage all stock in warehouse and staff

• Making sure no loss was made on any products

• Managed sales staff Leads, organized diary appointments

• Helped sales staff negotiated price of design, installation and closed sale on presentation when required.

• Liaised with suppliers in the trade

• Making sure staff are delivering a high level of Customer Service

• Business sold luxury items, sales between £7-20k.

• Very strong administrative skill required

• Working in a very busy and high-pressured environment

• Updated showrooms with new products/displays, looked presentable and eye catching, new promotions and sales were correctly exhibited, and discontinued products removed Education

S.T Willemsburg University. Rotterdam, Netherlands. • Interior Design - One Year Course

(Oct 1998 – Jun 1999)

Ealing Tertiary College, Ealing, London, England. • Art & Design – GNVQ Level 2 (Sept 1996 – June 98)

Cranford Community School. London, England (Graduated) • G.C.S.E’s (1991 – 1995) 6 GCSE’s achieved, including English (B) and Math’s (B) Additional Skills • Fluent in MS Word, Excel, Outlook, CAD, 2020 Design and PlanIT • Fluent in speaking Gujarati and Hindi and Basic German and Dutch.

Interests

I am passionate about classic cars and sports cars. Enthusiastic Football fan and enjoy many other sports, I also love travelling, cooking, being out on the lakes boating. Since living in Canada I have become a fan of ice hockey (Raiders), curling, and fishing.

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