Desktop Support Engineer

ZIYAD KHAN

Mobile: +1-973-***-****

Email: adhv7e@r.postjobfree.com

LinkedIn: YOUR PHOTO HERE

Parsippany, New Jersey

Availability: 2 Weeks

Summary

IT Specialist/ Systems Administrator/ Technical Support Engineer with 8+ years of professional experience in Information Systems and Information technology Service Management. Expert and highly familiar with a wide variety of Computer Networks, Security, Technical Support, Infrastructure and Operating Systems, Helpdesk Administration, Virtualization, Cloud Computing (Microsoft Azure and Amazon Web Services). Possess MS Degree in MBA (IT) with ITIL, CCNA and MCSA Certifications.

Technical Skills

IT Service Management Network Administration

Help Desk Administration End Point Security

Technical Support Cisco Routers, Switches and APs Configuration

IT Assets Management Email Management (Email Services)

Desktop Support Management Virtualization

Database Administration Back up (NAS & SAN)

Active Directory Access & Identity Management

CISCO IP Telephony Incident Management/ CMDB

Cloud Computing Wireless Networking

SCCM, SCOM and WSUS Office 365

Professional Skills

Communication Team Work

Adaptability Problem Solving

Decision Making Ability to work under pressure

Attention to Details Creativity

Work Ethic Interpersonal Skills

Time Management Leadership

Certifications and Trainings

ITIL Foundation V3 Foundation

Cisco Certified Network Associate CCNA Routing & Switching

Microsoft Certified Solution Associate Server Infrastructure

Education

City University of Science and Technology Dec 2011

MBA (Masters in Business Administration) IT

Pabbi Degree College Jul 2006

Intermediate Computer Science

From Pakistan

Employment History

IT Specialist Jun 2019 – Present

The General Insurance Nashville, Tennessee

Managing and monitoring all installed systems and infrastructure

Installing, configuring, testing and maintaining operating systems, application software and system management tools

Ensuring the highest levels of systems and infrastructure availability

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

Maintain security, backup, and redundancy strategies

Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

Participate in the design of information and operational support systems

Liaise with vendors and other IT personnel for problem resolution

responsible for studying their employer’s current computer system

identifying areas that need improvements or overhauls and implementing these changes

Administering office365

Responsible for Citrix and Xenapp

Implemented and administered Group policy.

Backed up and restored critical Active Directory data.

IT Officer Jul 2018 – May 2019

Schneider National Green Bay, WI

Providing Tier 1 & 2 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.

Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.

Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.

Setting up new accounts for staff, ensuring that they know how to log in.

Reporting to IT Manager (weekly, monthly), visit the sites on Weekly and Monthly basis

Making sure the servers are up at all the sites and Maintaining integrity of the network, server deployment, and security.

Managing IT Assets and managing stocks of equipment, consumables and other supplies

Administering Office 365 and Sharepoint

Using different ITSM Tools ManageEngine, SolawWinds, BMC Remedy and SpiceWorks Etc

Responsible for the complete flow of the Access Management

Administrating computer management systems and active directory in creating objects, groups, giving permissions and to approved users to access the network

Change Management strategist, designer, and implementer. Created workflow to follow ITIL change types, change models, and approvals.

Monitoring and respond quickly and effectively to requests received through the IT helpdesk

Administering Help Desk for tickets assigned to the queue and process first-in first-out based on priority

Direct, schedule and coordinate the daily activities of employees providing support to computer users.

Assisting with on boarding of new users and provide them Orientations and Training as per the Department

Setting up new users' accounts and profiles and dealing with password issues;

Writing memos and manuals for end users how to use IT utilities, Weekly and Monthly Report to the Manager

Maintaining inventory of all equipment, software and software licenses.

Managing PC setup and deployment for new employees using standard hardware, images and software

Assigning users and computers to proper groups in Active Directory

Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

Providing SAP, ERP support to various departments

Respond to requests for technical assistance in person, via phone, electronically and Help desk portal

IT Specialist Jan 2018 – Jun 2018

Prudential Newark, New Jersey

Responsible for installing, maintaining and troubleshooting computer hardware, software and networks.

Installed and repaired Windows, Macintosh computers with standardized applications and networking software,

diagnosing and solving problems that develop in their operations.

Handled installation of network hardware components and configuring appropriate drivers.

Troubleshoot, Installation & Maintenance of Laptops, Desktops and Networks.

Managed Domain Controller, Active Directory and DHCP Server.

Troubleshoot WindowsXP, Visa, 7, 8 & 10 and Linux operating systems issues.

Managed & simplify software distribution, Patch management, control of remote desktops of all OS, Mobile devices(Android, IOS & Windows) using Desktop Central.

Configured and Troubleshoot Internet Services (Broadband, pop3, Imap, https, Remote control etc.)

Maintained log and/or list of required repairs and maintenance.

Identified and Responsible for providing technical assistance and support related to computer systems,

Ensured hardware is stripped and secured before disposal

Administered help desk system.

Installed, maintained, and troubleshoot printers/copiers as well as manage toner requests

Provided orientation to new users of existing technology

Responsible for Virus and Spyware solution on remote workstations.

Offered technical support on- site, via phone and Email.

Took frequent backups of Users & Server Database

Completed Email systems Management.

Designed and implemented organization’s network and server infrastructure

Installed, configured and maintained LAN/WAN network devices.

Experience in mobile handheld support for iPhone, android, iPad, blackberry and android tablets including app support and exchange active sync.

Set up new users accounts, profiles and dealing with password issues.

System Protection with Node32, Symantec Endpoint Antivirus protection.

Managed company’s social accounts (Facebook, Twitter, Instagram, LinkedIn & Google+ etc)

IT Support Engineer Apr 2016 – Dec 2017

Advance Auto Raleigh, North Carolina

Installed, operate and maintain network services, routers, hubs, switches, modems and other network devices following technical plans

Installed, configuring and managing File server, Domain server, ADC server and Application server

Installed, upgraded, supported and troubleshoot Windows/Mac OS and Microsoft Office and any other authorized desktop applications. (in person, by telephone, or via remote access)

Maintained current and accurate inventory of technology hardware, software and resources using Remedy Tool

Installed and maintain Foolproof and passwords and kept the access records

Maintained log and/or list of required repairs and maintenance

Troubleshoot system and network problems and diagnosing and solving hardware or software faults

Configured and deploy new and refurbished workstations, laptops and peripheral equipment

Walked customers through problem solving process

Installed, configured and managed Symantec Endpoint protection Antivirus, Kaspersky Business space

On call support during non-standard work hours

Configured in Internet Services (email, pop3, http, Remote control etc) and email systems Management.

Provided network accounts and passwords as required

Maintained log and/or list of required repairs and maintenance

Monitor security of all technology

Installed, configuring and troubleshooting local, network & Internet printers.

Implemented and support of all Wireless devices.

Setup and managing IP and Internet Cameras.

Handled installation of network hardware components and configuring appropriate drivers.

Implemented of hardware and software installation and upgrades.

General desktop user supports for Windows 7/Vista/XP, Mac and Linux,

Monitored and reporting daily/ monthly backups.

On call & remote support during non-standard work hours

IT Support Jun 2012 – Sept 2015

Congsoul Software Solutions Lahore, Pakistan

Responsible for installing, maintaining and troubleshooting computer hardware, software and networks.

Installed and repaired Windows, Macintosh computers with standardized applications and networking software,

Provided Helpdesk support to 03 branches across Pakistan, following enterprise IT procedures

Managed ADSL Routers and switches. Structured cabling and termination

Installed and configuring Microsoft Exchange Server 2007.

Installed, configuring and managing of Printers and Scanners

Installed, configuring and managing File server, Domain server, ADC server and Application server

Installed, upgraded, supported and troubleshoot Windows/Mac OS and Microsoft Office and any other

Implemented of hardware and software installation and upgrades.

General desktop user supports for Windows 7/Vista/XP, Mac and Linux,

Monitored and reporting daily/ monthly backups.

On call & remote support during non-standard work hours

Responsible for Virus and Spyware solution on remote workstations.

Offered technical support on- site, via phone and Email.

Took frequent backups of Users & Server Database

Additional Information

Date of Birth: 07-01-1988

Marital Status: Married

Languages: English, Arabic, Urdu, Hindi, Punjabi

Visa Status: GCEAD

References available upon requirements.

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