SaraneshKumar

+6-011-****-****

PROFESSIONAL SUMMARY

Strong willed with a high-level of enthusiasm and energy. Over 5 years of experience in a sales environment. Possesses the ability to build a strong rapport with each customer. Skilled in Sales, Business Development, Customer Relationship Management and Leadership. Strong business development professional with an on-going Bachelor’s Degree, focused in Business Administration from Open University Malaysia.

SKILLS

• Excellent in Oracle CRM, Microsoft Office, Word, Excel, Power Point,

• Able to relate easily & openly with people from different backgrounds. Confident presentation skills.

WORK HISTORY

LexisNexis Malaysia

Jan 2018 – Present

Team Lead - Telesales

• Coaching and motivating a sales team

• Ensuring the team meets the sales target

• Dealing with law firms selling legal tech solutions and law books

• Ranked as one of the top sales

• Meeting targets

Malaysian, based in Selangor/KL

adhv5o@r.postjobfree.com

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• Managing accounts

• Generating new business

• Disciplined use of CRM system, communication and customer management.

• Building sales pipeline for prospective customers

• Prepare & follow up on quotations, booklists & pro-formas for lawyers

• Key customer maintenance – inquiries, assistance, orders, complaints, search & suggest related titles to their practice area

• Attend to issues such as disputes on discounts, wrong, double billings, handling charges via incoming calls

• Attend & follow up on payment arrangements (credit cards, cash bank-in & mailing of cheques)

• Follow up on payments for installments arrangements & outstanding balances via credit cards, post-dated cheques or cash bank-in

• Attend inquiries for price, title & stock availability via incoming calls

• Coordinate with Production on local titles printing & reprinting status

• Coordinate with Operations team on orders, back orders & billings

• Coordinate with Warehouse on delivery status, arrangements, handling charges, proof of deliveries, returns collection arrangements & status

• Liaise with Finance & Credit on payments issues – direct debit

• Liaise with Editorial on issues pertaining to publications – missing pages, filing instructions, legislations updates, cases updates, errors, new edition

• Managed Author’s orders, accounts, payments, delivery, inquiries. Empire Dream

February 2017 – December 2017

Telemarketer

• Sold Takaful Ikhlas life insurance

Link Edge Asia (AmBank)

August 2015 – Jan 2017

Telesales/Acting Team Lead

• Ranked as the top 3 best sales performer.

• Sold personal coverage insurance to credit card holders

• Great interpersonal skills, no language barriers and difficulties.

• 10 months of experience as an Acting Team Leader

• Managed a team of 10

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Champ Mark Sdn Bhd (Gold Mine)

December 2011 – March 2012

Mandarin Translator

• Managed schedules and important documents

• Gained a lot of knowledge about gold mining

EDUCATION

2019- Present Bachelor of Business Administration With Honours Open University Malaysia

2012- 2015 Diploma in Multimedia Graphic Designing Malvern International College

2007 – 2011 SPM

SMK Perimbun

LANGUAGES

● Mandarin, English & Bahasa Malaysia – written & fluently spoken. ACCOMPLISHMENT

● Passed Takaful Examination (Part A & C)

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REFERENCES

CHAMPMARK SDN BHD (GOLD MINE)

Mr. Balakrishnan (Ragu) – 012- 6122599

Link Edge Asia (AmBank)

Mr. Zul (Team Leader) – 012-*******

Mr. Parvin (Team Leader) – 010*******

EMPIRE DREAM

Mr. Vasu (Director) - 016-*******

LexisNexis Malaysia

Ms. Pathma (Manager) 019-*******

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