Katrice Brown

**** ******* ****** ** ***, Washington, DC 20059

adhv32@r.postjobfree.com 215-***-****(C)

Background Investigator – Personnel Security Specialist – Analyst

High-performer and mission-driven professional with experience in the U.S. Government and private-sector; Possess an extremely strong work ethic, exceptional organizational and analytical skills, and attention to detail is above reproach. Presents clear and concise oral and written communication skills. Leads from the front, effective team leader/player with outstanding results within an up-tempo environment. A strong process improvement specialist, workflow management, and excellent research and time management skills. Demonstrated ability to handle multiple responsibilities simultaneously while providing exceptional customer service. Proficient: Microsoft Office Suite / Types speed 65 WPM / Field Work System (FWS), Central Verification System (CVS), The Joint Personnel Adjudication System (JPAS), and other programs pertaining to security checks.

Core Competencies

●Innovative Thinker

●Problem Solving Skills

●Forward Thinking

●Analytical Thinking

●Critical Thinking

●Organizational Planning

●Adaptability

●Visionary

●Research and Analysis

●Interpersonal Awareness

●Case Management

●Results-Driven

Clearance Top Secret (adjudicated 2018)

Professional Experience

Credentialed Special Investigator, Falls Church, VA Apr 2018 – Sep 2019

General Dynamics Information Technology 40 Hours

Conducted 300+ Federal Personnel Security Background Investigations with subjects, employers, associates, references, and other individuals to complete investigations.

Assessed, evaluated, and reviewed background investigation documentation for employees and non-cleared contractors to determine suitability.

Perform in-depth analysis of subjects in accordance with Office of Personnel Management (OPM) regulations and guidelines.

Conducted comprehensive on-site interviews, verified accuracy of information prior to submitting a detailed investigative report.

Collect and collate information from a variety of sources, while meeting strict deadlines.

Overnight Shelter Support Attendant, Philadelphia, PA Jan 2019 – Dec 2019

Broad Street Ministries 30 Hours

Provided on-site supervision, while enforcing safety measures by routine surveillance checks and monitored program specific guest activities.

Referring Philadelphians living in deep poverty with human services resources, that may aid in employment, secure and safe housing and food security.

Coordinated sleeping arrangements, meal preparation and distribution to ensure guest comfortability.

Maintain a clean and orderly facility per city and state health guidelines.

Complete nightly reports, documentation and referrals to supervisor to begin in-take appointments.

Customer Service Representative – King of Prussia, PA Apr 2017 – Apr 2018

Bank of New York Mellon 40 Hours

Provided full-spectrum account services to customer while adhering to high customer service standards.

Adhered to and maintained current knowledge of banking regulations and guidelines to prevent breaches and information compromise.

Researched and provided creative resolutions to customer-related inquires, complaints, and comments.

Liaised between bank branches regarding best practices and operations.

Perform other duties as assigned.

Operations/Logistics Supervisor – Philadelphia, PA Nov 2016 – Apr 2017

Uber Technologies 40 Hours

Led team of 15 employees in daily activities, delivered continuous training, and coaching staff towards adequate customer service to ensure a seamless process upon onboarding.

Analyzed operational performance and implemented plans to attain organizational and exceed target goals by signing up over 5000 drivers in the Greater Philadelphia area.

Established and forged client relationships through effective issue resolution and negotiation, boosting business opportunities.

Keep experts aware and updated on support policies by engaging with operations teams across the company.

Paralegal Intern – Philadelphia, PA. Sep 2014 – Oct 2015

District Attorney’s Office of Philadelphia 40 Hours

Coordinate and conduct comprehensive research, organized facts, investigated cases, prepared reports, gathered evidence, and drafted correspondence.

Expertise in prepping legal team for arguments and case histories of potential use for court hearings.

Assembled data and information on programs as background intelligence for meetings, hearings, briefings and reports.

Served as liaison for attorney’s, drafted motions, briefs and other legal documents associated with litigation process.

Senior Coordinator – Wilmington, DE. Jul 2014 – May 2016

Capitol One 40 Hours

Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.

Guided employees through routine and complex administrative situations with decisive but motivational approach.

Evaluated and researched ineffective workflow processes, implements solutions to improve productivity, support clients, prevent fraud/abuse, and up personnel performance.

Educational Background

Bachelor of Science (expected date 2020)

Criminal Justice

Temple University — Philadelphia, PA

General Studies (2009)

Concord High School – Wilmington, DE

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