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Customer Service Manager

Location:
Corpus Christi, TX, 78412
Posted:
November 16, 2020

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Resume:

THOMAS M.

Corpus Christi, TX *****

adhv2j@r.postjobfree.com

I desire employment with a company that utilizes my skills in Computers and or Carpentry,

Construction, Maintenance, Remodeling and Customer relations. These experiences

which enables me to become a positive asset of productive and efficient employee for the

company. I am highly skilled and dependable with a superior customer service history

with positive references and a strong work ethic.

EDUCATION: Green Country Christian Academy Tulsa, OK - High School Diploma 1985 - 1988

Votech Broken Arrow, OK - Micro Computers Certificate 1987 - 1988

Bryan Institute Tulsa, OK - Mainframe Computer Programming / Operator Diploma 1988 - 1989

Tulsa Community College, Business studies 1990 - 1994

Tulsa Welding School Tulsa, OK - Structural and pipe welding utilizing SMAW, MIG, TIG,

Fluxcore, plasma and acetylene metal cutting Diploma 2008 - 2009

SKILLS & Business owner of Kutting Edge Remodel Renovations 12 years in Tulsa, OK.

EXPERIENCE 15 years excellent knowledge and experiences in Construction and Finish Carpentery.

CONSTRUCTION: Structural and pipe welding utilizing SMAW, MIG, TIG, Fluxcore, Plasma and Acetylene metal cutting.

Utilized broad skills in construction, remodeling and maintenance to participate in site preparation,

demolition, new construction and various other building process while adhering to building codes

in commerical and residental structures. Remodeling kitchen and bathrooms. Installation and

maintenance trade skills - Proficient with Tape measure, Blueprints, Hand power tools, Table saws,

Circular and Miter saws. Structural residential and commercial construction. Installation Tile, Walk in

Showers, Tubs, Vanity sinks, ommodes, Carpet and Pad, Transitions, Drywall, Mudding. Insulation and

Siding, Welding, Painting, Stain. Privacy Fence, Decks, Doors and Windows. Basic Electrical and

Plumbing, Install Appliances, Light Fixtures, Bath tubs, Sinks, Commodes. Caulking. Make Readies in

preparing apartments and residential rental property homes. Swimming pools construction.

SKILLS & 30 years Computer experience.

EXPERIENCE A + Certification.

COMPUTERS: 15 years Supervisory experience.

7 years IT experience

Computer installation Hardware and Software troubleshooting in a corporate network

environment. Detail oriented with strong problem solving and analytical skills dedicated to providing

the best possible level of support. Ability to prioritize tasks, manage time and multi-task

Mainframe Business Computer Programming and Operator - IBM SYSTEM 36, IBM AS/400,

Job Control Language, Source Entry Utility, Disk File Utility, Sort, Unix, Cobol, RPG II & III, C++.

Computer Installation, Troubleshooting and Resolving Internet / Intranet Software & Hardware issues –

Telecommunications Networking, Token Ring Novell, LAN, DOS, Windows 98, XP, ME, 2000,

NT, 7, 8, 10. TCP/IP, Dial Up Networking, Microsoft Internet Explorer, Fire Fox, Google Chrome.

Customer Service – Friendly, pleasant speaking voice. Assisting in resolving disputes, inquires,

Troubleshooting and resolving problems.

Computerized Accounting – Accounts Payable/Receivable, Payroll, General Ledger, Invoicing,

Profit & Loss Reports, Spreadsheets, Database, Inventory, Microsoft Office, Quick Books Pro, Corel

Draw, Word Perfect, Microsoft Excel, Data Entry 40 + wpm, 10 key by touch.

EMPLOYMENT: Hynes Services Inc.

September 2017 - 3965 FM 1781 Rockport, TX 78382

July 2020 361-***-****

Construction Carpenter - Finish Carpenter, framing, windows, doors, stairs, crown molding

baseboard and shoe molding trim, Window seals. Installed windows and doors, painting and stain.

Installed hardwood flooring, tile, carpet, drywall, insulation, vanity, sinks, dry in roofs,

Hurricane straps, framing walls. Complete residential remodeling. Demolition. Assisted senior

Carpenter in building custom kitchen and bathroom cabinets. Stuctural residential and

commercial construction. Consistently assumed additional responsibilities and worked extended

hours to meet project deadlines.

Warehouse Manager - Inventory of all materials stored in warehouse. Checked in / out materials

and tools utilized by employees. Made phone calls to material vendors and I setup and created

materials pricing stored in warehouse using Quickbooks accounting software. I kept and

accountable track of materials used in residential and commercial construction and accurately

entered delayed and credit charges on customer invoices using Quickbooks accounting software.

Kept accountable track of material delivers and returns to vendors. Was a back up delivery

driver picking up and dropping off materials at various job sites as needed. Properly identified

and selected materials from warehouse to be used at various job sites.

September 2004 - Kutting Edge Remodel Renovations

July 2017 7107 East Latimer Place Tulsa, OK 74115

918-***-****

Joint business owner of Kutting Edge Remodel Renovations for over 12 years -

Financial and conceptual planning of remodeling and construction renovations for apartments

and residential property homes. Interpreted sketches and layouts for estimated communicated

project costs related to remodeling projects. Communicate and mentor team members to

complete project objectives on schedule while providing guidance on proper techniques and

safety. Gained valuable experiences in building industry operation codes and processes for

residential property homes. Participated in broad range of construction projects involving

demolition, site maintenance and clean up, materials transport, and general support of all phases

of construction. Commended by customers (with references) for contributing superior quality of

workmanship and knowledge of building construction and maintenance process. Planned and

executed all processes related to remodeling projects. Dealt successfully with unexpected

situations and difficult customers. Bidding on jobs and scheduling work orders for customers.

Adept multitasker able to handle a number of simultaneous building tasks and issues with

speed and professionalism.

April 2000 - First Data

August 2004 4500 South 129th East Avenue Tulsa, OK 74146

918-***-****

MIS Report Analyst / IT / Supervisor - Franklin Templeton Bank. Analyze and maintain daily,

weekly, and monthly statistics via various reports to Senior Vice President / Manager / Client.

Create reports and forms for employees to use in documenting daily statistics. Compile

statistics on in-house monitoring staff's production. Ensure proper and distribution of all reports.

Create and modify reports to meet Clients needs on all stages of collection delinquency. Monthly

Client billing reports. Oars Document Direct, FDR System, Microsoft Excel, Microsoft Word,

Microsoft Access, Rumba Mainframe, Lotus Notes, Acrobat Reader, Data entry, Cute FTP.

Auto Dialer Technician - Create and monitor campaigns utilizing two outbound phone dialers. Create

and produce standard dialer reports. Troubleshooting and phone support for auto dialer connection

issues. Supervised collection rep’s while using software programs on both Melita & Davox software

auto dialers.

Customer Service USAA Bank – Answer inbound customer service calls. Service customers on

questions concerning their accounts on credit and billing related inquiries, utilizing multiple systems.

Process phone applications for credit line increases and grant credit line increases within established

matrix guidelines. Rumba Mainframe

August 1997 - Decision One

August 2000 2488 East 81ST Street Suite 1200 Tulsa, OK 74146

918-***-****

Internet / Computer Hardware & Software Technical Support / IT - Federal Warranty – Staples –

troubleshooting and diagnose and resolve hardware and software of computers, printers and tablets to

determine which products that were purchased at Staples store was the cause of customers equipment

failures. Troubleshooting, diagnosing and resolving technical problems with internet connectivity /

hardware & software. Token Ring. Understanding of PC hardware and business class software. Working

knowledge of Internet technologies. TCP/IP, Dial Up Networking, LAN, Telecommunications

Networking, Data entry. Diagnose and resolve technical hardware and software issues in a timely

manner. Configure, deploy, repair and troubleshoot desktops, laptops, printers, scanners.

Knowledge of IP networking and network components and concepts. Efficient in resolving network

issues and escalating to appropriate resources.



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