DIANA FLORES

Employee-Centric Leader Who Offers Solutions-Driven Human Resources Strategies for Insightful Results

Ooltewah, TN 37363 423-***-**** adhv1v@r.postjobfree.com

Qualifications for Talent Acquisition / Recruitment / Human Resources Leadership

Specializing in Full-Cycle / High-Volume Clinical, Clerical, Technical, and Industrial Recruiting Processes

HUMAN RESOURCES FULL-CYCLE RECRUITMENT TALENT ACQUISITION / MANAGEMENT

TRAINING / DEVELOPMENT NEW HIRE ORIENTATIONS ONBOARDING JOB FAIRS EXIT INTERVIEWS

DIVERSITY / INCLUSION EMPLOYEE ADVOCACY / RELATIONS OFFER NEGOTIATIONS REGULATORY COMPLIANCE

Highly Accomplished Human Resources Leader who develops and executes recruiting plans per agency and

in-house settings by driving quality-focused standards while building and empowering a synergistic

workforce to maximize a progressive employer’s success. Top Performer who contributes up-to-date

knowledge of industry trends to address workforce design and affect positive change. Ambitious Self-Starter

who aligns awareness of cultural, economic, and social matters to deliver strategies to enhance performance.

Bilingual Communicator (English / Spanish) who builds relationships with decision-makers while leading

teams by example and with ethics and integrity in active support of an employer’s mission, vision, and values.

PROFESSIONAL SYNOPSIS

RELIANCE PARTNERS, CHATTANOOGA, TN 2017 – 2020

Employee Success Manager Human Resources Generalist

Capitalize on the opportunity to lead the forward-thinking development and implementation of human

resources policies, including managing all facets of talent acquisition and new candidate recruitment processes.

Coordinate quarterly and annual employee performance reviews. Investigate complaints by employees and

implement conflict resolution. Optimize data / records management by maintaining employee files in Kronos.

Direct a DE&I strategy and implementation program.

Seamlessly implement key performance improvement plans.

Conduct comprehensive onboarding and training for new employees.

Uphold current knowledge of federal and state employment law and compliance.

Develop and distribute internal communications regarding status changes, benefits, and policies.

UNITED HEALTH GROUP, MINNEAPOLIS, MN 2016 – 2017

Clinical Recruiter (Remote Contract Role)

Leveraged broad industry knowledge toward recruiting Nurse Practitioners for this Fortune 500 organization via

use of various recruiting methods, supporting multiple states, and meeting Service Level Agreements (SLAs).

Objectively performed behavioral interviews and recommended strongest candidates to the hiring manager

for consideration. Engaged with passive candidates to guide them through the application process.

Led executive and clerical recruiting for a government contract.

Competitively negotiated offers between hiring manager and candidate.

Tracked candidate pool, requisitions, and offers using Taleo application tracking system.

DIANA FLORES

Employee-Centric Leader Who Offers Solutions-Driven Human Resources Strategies for Insightful Results

Page Two 423-***-**** adhv1v@r.postjobfree.com

PROFESSIONAL SYNOPSIS

(CONTINUED)

KELLY SERVICES, CHATTANOOGA, TN 2004 – 2016

Corporate Operation Specialist (Remote Role)

Strategically steered recruiting initiatives to identify qualified candidates and satisfy requisition timelines.

Audited nationwide recruiters to ensure order compliance with companywide and government regulations.

Trained, coached, and mentored recruiters on I-9 compliance issues.

Collected data and distributed weekly reports for accounts and teams.

Led quality assurance efforts by alerting branches of overpayment or payroll.

Tracked out-of-compliance cases and directed key issues to appropriate recruiters.

Senior Staffing Supervisor

Spearheaded high-volume, full-cycle recruitment for high-profile companies (i.e. BCBS, UNUM, Cigna). Engaged

with passive candidates to notify them of opportunities and guide them through the application process.

Identified the right candidate by prescreening, testing, and interviewing individuals. Managed temporary

staff while providing employee counseling. Requested, tracked, and recorded background and drug test results.

Posted and managed roles on different job sites (i.e. Monster, CareerBuilder, Indeed, LinkedIn). Collaborated

with hiring managers on final selection of candidates. Made proper offers, negotiations, and closing of orders.

Conducted comprehensive orientations and site tours for new employees.

Successfully filled requisitions for clerical, clinical, and technical industries.

Participated in job fairs to discuss Kelly Services opportunities with college students.

Expertly used all recruiting methods to identify candidates and satisfy requisition timelines.

EDUCATION

UNIVERSITY OF TENNESSEE AT CHATTANOOGA

Bachelor’s Degree in Spanish Education

Minor in Social Work

TECHNICAL SUMMARY

Google Workspace Taleo ATS Kronos

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Excellent References Provided Upon Request

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