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Project Manager, program Manager

Denver, CO
November 16, 2020

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Pushkar Upadhyay (, 720-***-****) Page 1

Pushkar Upadhyay, MBA CSM ITIL v3 •720-***-****

Project Manager

Over 14+ years of project leadership for Accenture, Hitachi Consulting, Infosys, and state clients. Led multiple enterprise wide business critical projects in Manufacturing, Financial services, Banking, Traffic Management and Utility domain as Scrum Master/Business Analyst. Outstanding project management skillset, including, strategic planning, scheduling, and tracking, cross functional stakeholder engagement, resource and communication management, and implementations. Deep knowledge of Industry standard methodologies like Software Development Life Cycle (SDLC), Agile and Waterfall. Well versed with contract management, facilitating vendor onboarding, contract administration and implementation of partnership operations. An effective communicator, Cross Functional leader with long experience in working remote with both On-shore and Offshore teams. Technical Skills

Project Methodology Waterfall, Agile (Scrum), LEAN Business Modeling Tools MS Visio, Lucid chart

Requirement Management Tool SharePoint, Rational Requisite Pro Defect Tracking Tool IBM Jazz, Rational ClearQuest Business Applications Oracle EBS, OUA, SAP CRM, Lawson, MS Office, SAP Hana, JDE, Oracle HCM, Oracle CRM on Demand Project Management Tools MS Project, SharePoint, JIRA, Rally, Clarity, Asana Collaboration Tools Zoom, Go to Meeting, Team viewer, MS Teams, G Suite, Confluence Professional Experience

Kritek Denver, US Apr’20 – Oct’20

Worked for a local state government as a liaison between multiple agencies on a traffic management project. Responsible for the movement and installation of various traffic management tools and devices on a busy highway. Took client brief, understood scope and objectives, estimated timelines, and managed stakeholder expectation. Colorado Department of Transportation

Role: Project Manager

• Coordinated internal resources and third-party vendors, set deadlines, assigned responsibilities to ensure on time project completion

• Developed spreadsheets, process flows, created and managed project schedule and project costs using Asana

• Managed client relationship, performed risk management, created, and published weekly status reports, and escalated issues to the senior management to minimize project risks

HEXstream Denver, US Apr’16 – Mar’20

Responsible for implementation and mobile app development projects (~$2M) for a Utilities Major and its sister utility company. Provided full cycle project management expertise including requirement gathering, configurations, functional testing, guided client through UAT and Go-Live. Tracked risks, issues, action, decision, dependencies, and milestones and ensured timely invoicing. Con Edison & Orange and Rockland – Oracle Utility Analytics Implementation Role: Project Manager

• Drove Client engagement enterprise wide, worked closely with C Level executives and key client stakeholders, billing, and operations team, coordinated between cross functional internal and external teams with focus on account growth

• Created Project Charter, RACI matrix, Requirement traceability matrix and Validated Business requirement document

• Managed the full project life cycle – scope, requirements, schedule, development, delivery, user training and production support

• Developed weekly status report and presented to the project leadership, project team and key stakeholders Con Edison – Mobile App development project

Role: Project Manager

• Negotiated scope (78 Store procedures), schedule, validated the project plan and directed schedules setting clear expectations with both internal and external project teams

• Conducted business requirement gathering sessions with the Business Analysts to gain insight into the product use

• Validated user stories, acceptance criteria, managed the product backlog and prioritized the user stories in JIRA

• Communication and escalation management to identify, report and resolve impediments

• Created and maintained project documents, used information repositories and collaboration sites Con Edison – Customer Dashboard

Role: SCRUM Master

Pushkar Upadhyay (, 720-***-****) Page 2

• Defined client requirement, documented and communicated to the development team

• Drove design of reports and data reporting processes based on client requirements

• Promoted SCRUM values, managed scrum artifacts, and facilitated scrum events.

• Led, coached, and set expectations with team of engineers through all the sprints of the project Infosys Pune, India Nov’14 - Mar’16

Worked with client leadership and Infosys leadership to design and implement solution at onsite and offshore locations. Discovery and scoping of new processes, proposing solutions for the client with business case. Pre-Sales support on activities such as client visits, client presentations on implementation methodology.

AkzoNobel – Procure to Pay (P2P) SAP Hana implementation Role: Project Manager

• Discussed and obtained sign off on overall project plan including scope, transition plan, governance, change control, and milestones

• Involved business analysts during business requirement, creation of user stories, monitored creation and implementation of reengineered P2P process in SAP Hana, ensured the new process is in line with the approved organization structure and company policies

• Developed knowledge transfer methodology, training plans, assessment center, designed tools, templates, and ensured timely invoicing and billing

• Responsible for risk and issue log, change control and weekly status reporting for both internal and external leadership

• Lead discussions on SLA, KPIs, documented project charter, Business requirement document (BRD) and responsible to obtain approvals

• Reviewed and monitored project budget covering resourcing, technology, and project management costs Accenture Pune, India April’11- Oct’14

Led the entire operations associated with Sales/Solutioning for business development activities offshored to India, China and Philippines for Energy, Utility and Gas industry verticals. Facilitated smooth operations of the multi-million-dollar Pre-sales function, identified new projects, automated processes, and implemented SAP Business One (CRM). Opportunity Management – SAP Business One (CRM) – Implementation and operations Role: PMO Lead, reported to the Managing Director - Solutions (APAC)

• Served as subject matter expert, created workflows, and implemented SAP Business One (CRM) which enabled monitoring Sales pipeline, new project creation, dashboard reporting and ensured document compliance (RFI, RFP, MSA, SOW) for every deal

• Project management support, used Clarity to highlight risks and issues, owned escalations, communicated with business leaders with regards to strategic projects and their delivery locations

• Knowledge management, capability development, created re-usable artifacts, planned periodic training enablement, hired solution architects, and organized new hire orientation sessions

• Used Scrum to project manage the RFP process from initiation to final submission with efficient cross functional coordination with Solution Architects, Delivery leads & Sales Directors across geographies

• Reduced the business development spend by increasing the capacity and capability of the industry vertical for the APAC region, ensured win ratio met the yearly target

• Organized regular governance and review calls with the executive leadership to identify and eliminate any solutioning gaps during the deal construct

Deal assignment process - SharePoint

Role: Product Owner

• Analyzed operational performance using data with the aim to optimize resource utilization, implemented seamless governance structure for the RFP process, on time deal submissions and win/loss analysis.

• Analyzed system requirements, documented As-Is and To-Be processes, created activity workflows for better illustration for the development and testing team, involved in UAT

• Created product backlog, prioritized user stories, provided inputs during backlog grooming sessions and encapsulated the feedback received into the future sprints

Hitachi Consulting Pune, India Dec’09-April’11

Part of the post M&A integration team, responsible for setting up the business operations and finance shared operation function which included various financial work streams and planning the movement of company data from Lawson and JDE to Oracle for business. Coordinated and worked closely with the company general counsel, risk director and finance director. Business Operations – New business process Implementation and operations Role: PMO Lead, reported to the Risk Director

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• Led and centralized operations and finance function by hiring and training new resources on Oracle EBS modules which included AP, AR, Employee expense management, reporting and analytics, risk management, opportunity management, new project creation, and contract compliance

• Used Clarity to drive the team to stay on target with weekly reports, ensured delivery of key performance indicators in alignment with company strategy

• Identified training needs, knowledge management, cross training, and effective resource allocation

• Monitored and tracked qualified new deals, onboarding of new clients, vendors and ensured ~100% contract compliance in the accounting application for the organization before all projects (Europe and Americas)

• Created and published executive dashboards and monitoring compliance to the defined SLAs on new client and vendor contracts, resource utilization, accruals, revenue recognition, project progress reporting Oracle EBS - Implementation

Role: Product Owner

• Identified and sought approval for new projects, created implementation plans, involved in requirements gathering sessions, determined system requirements, process re-design and transformation from Lawson and JD Edwards to Oracle EBS

• Documented old processes in JDE and Lawson, created “To – Be” processes, created business process flows using MS Visio, created user stories, led the team during UAT and Go Live

• Facilitated resolution of issues and risks, acted as liaison between the senior leadership, IT team and legal teams

• Articulated the terminology the business user used, shared approved organization structure, and company reporting policies with the development team

Oracle CRM on Demand - Implementation

Role: Product Owner

• Defined data visibility and data security using access profiles, teams, and manager visibility

• Evaluated which reports required trend analysis, real time trend analysis, set up sales process, defined field validation and workflows

• Set up user profiles, provided access per organization chart, added new fields to existing record types, renamed fields

• Participated in SCRUM calls, backlog grooming sessions, reviews, prioritized user stories, and UAT GENPACT Hyderabad, India June’03-Nov’07

Responsible to attract, acquire, onboard, develop and retain high performing talent. Aligned business strategy and individual goals, empowered workforce with holistic performance management and leadership development. Ensured hiring efficiency, recruitment marketing, internal mobility across geographic regions. Provided inputs as a product owner during Oracle HCM implementation. Talent Management – Oracle HCM Implementation

Role: Project Manager – Talent management

• Worked closely with Technical PMs, Delivery Heads to plan and forecast hiring requirements for the industry vertical, understand role requirement, culture fitment, assist hiring managers to maintain knowledge on candidate qualifications within Oracle HCM

• Supervised all candidates (permanent and contractors), monitored all interviews, negotiated salary, released offer letter, oversaw background check team, new hire orientation, onboarding, off boarding and succession planning

• Maintained an efficient learning management system to retain employees and assist hiring managers in development assessment process

• Generated recruitment status report, training status reports, candidate status reports, vendor status reports, analyze metrics and assist to implement recruitment strategies

• Discussed hiring and training requirements with empaneled vendors, monitored vendor negotiations, new vendor onboarding on Oracle EBS Supplier management system, vendor performance and vendor payments Talent Management – Oracle HCM Implementation

Role: Product Owner

• Served as the subject matter expert for hiring and talent management processes, designed workflows, documented requirements, and created user stories

• Contributed to brainstorming on complex requirements, translated business requirements to the development teams, took part during development and UAT

• Provided training on new processes on Oracle HCM to the recruitment team, hiring managers, and vendors Pushkar Upadhyay (, 720-***-****) Page 4 Exec MBA- IT

Educational and Professional


Ottawa University, US (GPA – 3.83)

Bachelor of Science – Hotel Management

Institute of Hotel Management Catering Technology & Applied Nutrition, Ministry of Tourism, India (2003) Relevant Courses/Skills

Courses/Certification - CSM (License number – 1170470) ITIL v3 Foundation LEAN trained Six Sigma trained Project Management Tools & Techniques workshop Speaking Up: Presenting to Executives

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