SETH KNOX

adhuwq@r.postjobfree.com 336-***-**** Winston Salem, NC 27105

Summary

Expert automotive repair professional with 21 years of experience. Skilled at diagnosing mechanical and electrical issues. Knowledgeable in working with diverse vehicles. Proficient in leadership, customer service, and team productivity. Recognized for quality customer service, integrity, and dependability. Current Automotive Service Excellence (ASE) technician.

Skills

Experience

● Troubleshooting and diagnostics

● Automotive Service Excellence (ASE) Master Certified Technician

● Master General Motors certification

● Writing work tickets and orders

● Alignment experience

● Calibration understanding

● Engine overhauls

● EPA requirements

● Used Car Specialist

● GM and Nissan vehicles experience

● Coolant flushes

● Brake systems knowledge

● Remote service

● Gasket replacements

● Able to lift 150 lbs.

Crown Automotive Greensboro, NC

Lead Automotive Technician

10/1999 - Current

● Collaborate with Service Director to delegate repair duties and maintain customer satisfaction.

● Complete repairs and maintenance to major vehicle models to meet safety specifications.

● Remove, replace, balance and rotate new or used tires to maintain on-road safety

● Communicate advanced mechanical information to non-mechanical people in easy-to-understand terms.

● Source, arrange and supervise supply inventory for most common equipment and tools.

● Conduct inspections and tests to verify safety and compliance with emissions limits.

● Perform customer work and warranty repairs in compliance with manufacturer standards.

● Foster relationships with auction and fleet transportation professionals to streamline buying activities.

● Evaluate, repair, and align vehicle suspensions.

● Weld, solder, and fabricate parts to complete skilled services.

● Learned all aspects of Snap-on Solis and All Data to complete repairs according to up-to-date specifications and standards.

● Troubleshot faults and devised successful solutions in a self-directed manner.

Education and Training

Guilford Technical Community College Jamestown, NC Associate of Science in Automotive Technology

05/2001

Glenn High School Winston Salem, NC

High School Diploma

06/1999

Accomplishments

Member, Crown Automotive Technician's Guild - top 5% performers company-wide based on revenue generated, leadership skills, and mentor program participation

● Developed in-depth understanding of electrical and computer systems and components to more quickly and efficiently perform repairs.

● Traine and guide employees on correct methods for performing different repairs and maintenance services.

● Keep work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.

● Provide leadership to team members and direct daily operations to grow and sustain auto repair business.

● Perform troubleshooting and diagnostic procedures to locate the source of malfunctions.

● Track mechanical and repair problems and discussed solutions with shop leadership.

● Communicate with customers to explain estimates and provide expected delivery and repair timelines; address customer questions or concerns to enhance customer satisfaction.

● Complete simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.

● Keep team in compliance with shop and manufacturer specifications for all repairs and maintenance services.

● Perform maintenance inspections, tune-ups, oil changes and other key services.

● Perform minor maintenance services, including gasket replacements, coolant flushes and tune-ups.

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