Carolyn Medina Reynoso

Block ** Lot ** Cedar St. Grand Cypress Homes

Brgy. Tung Kong Mangga, City of San Jose del Monte, Bulacan

Contact No. 097*-***-****

Email Address: adhuw4@r.postjobfree.com

OBJECTIVE: Future Career Growth and Advancement

CHARACTER

TRAITS: Hardworking, self- reliant and fast-learner. Can work on under pressure

with minimum supervision. Can easily get instruction from superiors.

PROFESSIONAL

QUALIFICATION: Well –trained in Charge Account Transaction and Payroll Preparation, Cash Application and Collection Process (end to end ); Subject Matter Expert for Accounts Payable Helpdesk and Sales Support for AU.

Well Trained in Migration of Finance process and Sales process.

SOFTWARE/ERP

BACKGROUND: Windows 10, Ms Office: Word Excel and PowerPoint

Proficient in SAP, Lawson, Get paid, Oracle and Infinium

WORK EXPERIENCES:

WIPRO LIMITED

Aug.2, 2019 to present

Wipro Business Process Services Philippines One Cyberpod, Eton Centris, Edsa Corner, Quezon Avenue, Quezon City, Philippines 1100

I.Job Specification: ASSISTANT OPERATIONS MANAGER

II.Job Description:

· Client Management and should be effective in Client interaction

· Multi-tasking between voice and non-voice activities.

· Ability to handle pro-actively assesses challenges and plan for mitigation

· Responsible for managing team of Leads

· Responsible for maintaining various matrices defined by the client

· Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, and assess customer's needs

· Motivate team through effective management, career development & implementation of reporting mechanisms

· Analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiates trainings

· Manage attendance & attendance incentive for the team. Managing periodic shift level projects / initiatives & responsible for the administrative aspects of the group / shift

· Mentor and assist new hires

· Should have patience and not be overawed by difficult situations

· Handle customer complaints and provide resolution for escalated calls

· Need to have sound customer service skills and soft skills with their prime focus being on customer satisfaction

· Keep oneself and ensures one's team is updated, aware of, and complaint to all Company policies and procedures which include Information Security Management Systems

· Ensure that all company information which includes customer information are kept confidential and secured

INFOR PSSC, INC

Jan 7, 2019 to May 30, 2019

Fort Bonifacio Global City, Taguig

III.Job Specification: Product Support Analyst - Finance

IV.Job Description:

Resolves client’s questions and problems over the telephone or internet focusing on product

Functionality especially on the financial side (General ledger, Accounts Payable. Accounts

Receivable etc.), operating environment and system configuration/ setup.

Serves as primary support liaison between company and customer and document incidents

In required tracking systems.

Proactively keep customer informed of how and when the problems are resolved with focus

on retention and reference ability.

Involved in any additional follow up, testing and troubleshooting including remote desktop

viewing through tools such as WebEx or Net meeting.

Handles high volume of issues and some challenging issues independently, but is responsible

for appropriate referral to other support analyst.

Continue to develop application knowledge in specific product suite and operating

environment and technologies.

Convey customer feedback to product developments staff.

Responsible for being the liaison with Development and other depts., i.e. PSO, Finance, etc.,

to ensure proper handling of customer’s issue.

Participates in special projects and take on special assignments and /or teaches other

Analyst’s installation procedures, features of products, etc.

Goodyear Regional Business Services

July 16, 2014 – Jan, 2, 2019

Fort Bonifacio Global City, Taguig

V.Job Specification : Senior Sales Support Specialist for AU & NZ

VI.Job Description:

Involved with the Sales Support Migration process in AU.

Exposure to ordering / tracking the status and coordinating to end to end till Invoicing.

Sales Specialist sells retail products, goods and services to customers. Sales specialist work

with customers to find what they want, create solutions and ensure a smooth sales process.

Responsible in executing monthly and quarterly business reviews and processes and implementing growth planning initiatives in collaboration with sales leads by identifying metrics that will best track and accelerate progress toward goal achievement Provides report to business for customers review. Responsible in creating credit adjustment and rebates. Provides Proof of delivery as needed by the customer. May provide reports that will shows current status of customer’s accounts and its required quota.

Update customer accounts such as rego loading, fleets and sell various tires that ready good to be sold. Also assist with AR process as needed.

Accenture Delivery Centers in Manila, Philippines

Accenture Finance & Accounting BPO Services

6/F Gateway 2, Aurora Blvd., Cubao Quezon City

I.Job Specification: Accounts Payable Team Lead –UK Account

October 30, 2013 to July 15, 2014

II.Job Description:

Assigned all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

DUTIES & RESPONSIBILITIES:

Coordinates individual and team work assignments. Monitors work load balancing. Supports high quality work through a positive environment. Monitors team member’s performance with the focus on improvement. Ensures individual and team service levels are met or exceeded. Assists in reviewing daily, weekly and monthly service levels and provides recommendations. Front line contact for questions or issues surrounding service level. Participates in providing feedback to the Quality team for improvement suggestion Works with auditing resources on individual and team error trend. Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Assists in the creation of Performance Improvement Plans (PIPs) for Team members not meeting expected production or quality targets, monitors program for a defined period Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards.

Accenture Delivery Centers in Manila, Philippines

Accenture Finance & Accounting BPO Services

6/F Gateway 2, Aurora Blvd., Cubao Quezon City

I.Job Specification: Accounts Payable Helpdesk Team Lead- SME UK Account

July 1, 2013 to Sept. 30, 2013

II.Job Description:

Trained people in supporting the accounts payable query coming from internal team, vendor and from the business. Assist in providing the invoice copy as requested by the business, internal team and vendor. Investigate and check the status of an invoice as to how the invoice has been placed on hold or under query. Provide statement of accounts of a vendor in any case as requested or checking thru the ERP of the project. Involved in reviewing and doing the quality check of a call placed to the Helpdesk staff whether it is a successful call or an invalid call. Received and assist helpdesk team in receiving a call to resolve the query via call and email.

Accenture Delivery Centers in Manila, Philippines

Accenture Finance & Accounting BPO Services

6/F Gateway 2, Aurora Blvd., Cubao Quezon City

Nov.5, 2012 to present

Job Specification: Cash Application Team Lead

Nov. 5, 2012 to June 30, 2013

Job Description:

Assisting analyst in process training workflow, including posting of payments, preparation of monthly reports for different process and coordination with various dept within the organization if there’s an issue on the coding details. Conducts Operation excellence review on the process and initiate changes on the current process if there is any. Conducting daily audit on the amounts posted and reviewing on the amounts cleared for Wires, Lockbox, and EFT and NSF checks. Represents meeting with the business for the update of the team standing.

Prepares the reconciliation report during month end for the GL team. Ensure compliance with company’s internal control process is always reviewed.

Responsible in reviewing the process of each analyst and proposed improvement to achieve the SLA and AHT of the process. Responsible in communicating with the business if interface of payments is not yet reflected on the bank to avoid delayed in posting of payment.

SC JOHNSON PHILIPPINES-ROHQ

Manila Shared Service Center

July 5, 2010 to October 30, 2013

1077 JP Rizal St. Brgy. Poblacion

Makati City 1200

Job Specification: SENIOR A/R CREDIT AND COLLECTION and MASTER DATA ANALYST II

Duties and Responsibilities:

Handles the complete collecting process, including payment posting, preparation and sending of account statements, and coordination with various departments within and outside the organization regarding the resolution of collections not yet posted in the system, detecting and solving differences with the customers to ensure that funds are obtained in the proper term.

Periodically controls and supervises the current account status and detects deviations, corrects differences or warns about the likelihood of contingencies. Must analyse and monitor the current accounts and the correct cancellation of invoices, studying –in each case- the origin and reason for the discounts made by the customers.

Analyses and evaluates the release of customer orders through a review of the customer balances and coordination with Customer service, key account managers and local finance.

Participates and influences on the assignment of the Credit Limits granted to customers, and must every day assure their fulfilment

Monitor and investigate documents blocked to accounting and initiate action to be taken to ensure that all transactions are posted accurately within the agreed timeline; Process customer master data set up in the system;

Monitor customer disputed items and initiate processes to come up with a resolution and keep deductions at a minimum level;

Ensure compliance with company’s internal control processes and SOAR requirements;

Assist team lead in the preparation of reports for discussion with local management;

Update and maintains master data of customer including the bank details, addresses and contact information of customer.

EMERSON ELECTRIC ASIA PACIFIC-ROHQ

July 1, 2008 to July 30, 2009

Emerson Financial Services

Emerson Appliance Control

29/F Robinsons Summit Center

6783 Ayala Avenue

Makati City, Philippines

Job Specification: CASH APPLIER/ COLLECTION SPECIALIST

Duties and Responsibilities:

Transfer Payment Information from LOIS (Bank One Check Payment System) to clients’ system (QTC300-Quote to Cash System, MS92-Citrix) Post Payment batch to system and update Lockbox Deposits Spreadsheet. Provide customer service to internal and external customers. Assist in preparation of Accounts Receivable, Audit Schedule.

Responsible in managing own account, generating letters and reports. Ensuring the appropriate classification of chargeback, discount, write-off, adjustments, etc. Ensures optimum (lowest) DSO performance and lowest possible past due receivables for the assigned accounts through effective collection activities and past due resolution Handles effective and fast resolution process for customer deductions and/or disputes.

SYKES ASIA INCORPORATED

Dec 19, 2005 –June 30, 2008

Emerson Financial Services

39/F One San Miguel Bldg.

One San Miguel Ave. Cor. Shaw Blvd.

Ortigas, Center Pasig City

Job Specification: CASH APPLIER/ COLLECTION SPECIALIST

Emerson Ventilations Product

Duties and Responsibilities:

Transfer Payment Information from LOIS (Bank One Check Payment System) to client’s system (Fourth Shift system, Crystal reports and On- Base System). Performs Office Administrations in order to minimize the effectiveness of work group Provide customer service to internal and external customers and send out emails and faxes to follow-up on the Customers Active and Past Due Invoices. Assist in preparation of Accounts Receivable, Audit Schedule and Balancing Activities. Controls and distribute reports, statements, or miscellaneous. Responsible in managing own account, generating letters and reports. Updating the accounting system using the fourth shift base and responsible in collecting current, 30-over and 120 days past due invoices

KINGSTOWN ENTERPRISE

Jan. 05, 2004 to Apr. 30, 2005

San Jose Del Monte, Bulacan

I.Job Description: ACCOUNTING ASSISTANT

II.Duties and Responsibilities:

Prepares the stock level report/weekly supplies report Computation of final accountability.

Managed financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable. Prepared company accounts and tax returns for audit. Supervise in counting new acquisition of supplies Responsible for receiving and counter checking of receipt

GLOBE TELECOM G.M.R.C. INC.

February 24 – July 24, 2003

Pioneer St., Mandaluyong City

Job Specification: CREDIT ASSISTANT

CREDIT AND COLLECTION

Duties and Responsibilities

Responsible in analysis thru one’s account for temporary disconnection, termination, PCAL, RTS Bill and BFU Accounts. Performs tele-collections to the account which are schedule for their follow-up actions dated assign, sending reminder via voice mail and text messaging to pay up their consecutive overdue account and those that are subject for termination. Preparation and analysis of accounts with an outstanding balance such as Reminder Notice, Tele-collections and Temporary disconnections. Receive phone inquiries regarding unbilled accounts, overdue balance and due for disconnection

RUCIF MARKETING AND INSURANCE AGENCY

June 2, 2002 – Jan. 15, 2003

Cubao, Quezon City

Job Specification: MARKETING OFFICER

Duties and Responsibilities:

Monitor timely and correct issuance of insurance policy. Checks customer’s insurance Premium Payment. Prepare and send reminder letter of renewal to client. Prepared Insurance production report. Represent in company orientation and meeting to insurance company.

Job Description: ACCOUNTING ASSISTANT

June 5, 2001 – June 2002

Duties and Responsibilities:

Computation of agent’s commission. Preparation for monthly payroll, net remittance for insurance company and filing of government taxes. Records, classifies and summarizes accounting transactions Ensured compliance with accounting deadline.

MAJOR SHOPPING MANAGEMENT CORP.

Jan 15, 2001 – June 2001

Edsa Ortigas Complex Mandaluyong City

Job Specification: ACCOUNTING ASSISTANT

CONTROLLERSHIP

Duties and Responsibilities

A/R Bankard Report Preparation (BPI, CITIBANK etc.) ; Charge back refund, Daily audit recon,

Preparation of corresponding audits report for adjustment.

EDUCATION

NATIONAL COLLEGE OF BUSINESS AND ARTS – Q.C

Master’s in business administration (Major in Financial Management)

12 units earned

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION – Q.C.

Bachelor of Science in Accountancy

Oct. 1994 – May 1999

SEMINARS ATTENTED AND CERTIFICATION:

CERTIFICATION COURSE: BAHASA INDONESIA

Ateneo de Manila University – Center for Asian Studies in cooperation with the Indonesian Embassy in the Philippines

1st Honorable Mention

April 2016 – June 2016

CERTIFICATION COURSE: MANDARIN

University of the Philippines – Dept. of Linguistics

Sept. 2015- November 2015

MIGRATION FOR SALES SUPPORT PROCESS FOR GOODYEAR

MELBOURNE, AUSTRALIA

JULY 22- Aug. 8, 2015

ACCOUNTING FOR NON- ACCOUNTANTS

KNOWLEDGE PLUS INC.

Mandaluyong Q.C.

Feb 24, 2014

ACCOUNTS PAYABLE HELPDESK MIGRATION TRAINING

IBM INDIA

Bangalore, India

July 13- August 5, 2013

FRAUD TRAINING

Accenture Delivery Service

Cyber gate 2, Mandaluyong City

November 14, 2013

ASSERTIVE COLLECTIONS TRAINING PROGRAM

Emerson Financial Services

March 3- 7, 2008

ORACLE REFRESHER TRAINING

Sykes Asia Incorporated

November 2007

FOURTH SHIFT TRAINING

Emerson Ventilation (Sykes Asia Inc.)

Jan.- Feb. 2006

CORE SKILLS TRAINING AND US CULTURE

Sykes Asia Incorporated

Burgundy Corp. Tower

December 19-30, 2005

PERSONAL INFORMATION

Age : 42 years old

Birthdate : 18 March 1977

Birthplace : Sampaloc, Manila

Height / Weight : 5”/ 120 lbs

Civil Status : Single

Religion : Iglesia Ni Cristo

REFERENCES

Available upon request

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