Customer Service Operator

Shannon Funk

Box *** • Waldeck, SK • S*H *J* • Cell: 204-***-**** • adhuvx@r.postjobfree.com

Energetic, proactive professional who demonstrates a passion for excellence, dedication and persistence. Possesses a unique combination of professionalism, integrity, and an uncompromising work ethic. Outgoing and personable, with exceptional leadership and communication strengths. Belief in the philosophy that interactions with others should be grounded in mutual respect and integrity.

Summary of qualifications

Collaborative approach to problem solving, and decision making, with a nonjudgmental attitude. Tactful and diplomatic in diffusing stressful, time sensitive situations.

Competent and patient in responding to situations that require an immediate reaction and decision.

Articulate communicator with a flair for building solid working relationships, and respect for cultural differences. Capable of working with minimal supervision or within a multi-disciplinary team.

Patient and tolerant, accustomed to working in a constantly changing, high-paced environment. Proven strengths in planning, organizing and prioritizing tasks. Exercised good judgement and applied critical thinking skills essential to managing difficult day-to-day situations.

Self-directed, and detail-oriented, with a strong team focus, and exceptional verbal and written communication skills. Highly resourceful, able to rapidly learn new skills, and implement change.

Keen observation skills, with meticulous documenting and reporting

competencies. Capable of managing a heavy workload, and maintain a high level of confidentiality.

Conversed with customers promptly and professionally, to achieve the highest level of customer service.

Familiar with MS Office, Outlook and Internet Navigation.

Education & Career Development

“Continuously learning to meet personal and professional goals”

• High School Diploma – Swift Current Comprehensive High School

Professional Development • St. Amant Centre 2013 – Present Day

• Applied Behavior Analysis (ABA) (for children)

•Personal Outcome Measures - 2 Day Self-Assessment Workshop

•Time Management

•Objection Handling

•Attended St. Amant Annual Conferences on various topics.

•Non-Violent Crisis Intervention Training - Current

•CPR and First Aid Certified • St. John’s Ambulance – Current

Professional Background

St. Amant Centre - Personal Support Worker - August 2016 – October 2020

•Assist individuals as necessary with activities of daily living.

•Monitor and assess health needs and provide or access appropriate health care for illness, injury, or trauma.

•Assist individuals to plan for and access a variety of community resources and activities.

•Guiding and directing individuals in areas of socially acceptable behavior.

•Provides adequate supervision and ensures safety within a least restrictive environment.

•Recognizes potential crisis and intervenes effectively in preventing and/or resolving potential crisis situations.

•Foster healthy lifestyle by initiating and assisting individuals to access their community to meet medical, recreational, educational, and social needs.

•Administer medications as necessary.

•Keep records and documentation as required by supervisor.

•Certified in Non-Violent Crisis Intervention.

Copy Centre Specialist – Staples - October 2015 – September 2018

•Urgently responds to customers in queue, addressing project needs, future goals while also promoting additional services of interest.

•Provides accurate information to clients about CPC products and services, production capabilities, and order turnaround.

•Execute production tasks such as processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing).

•Comfortable and knowledgeable working with print and finishing equipment

•Assist in other areas of the store as needed, process customer payments and returns if necessary, answer telephone as needed to assist customers.

•Executes non-production tasks by remaining attentive to CPC online dashboard maintenance, CPC appearance standards, and maintaining supplies.

•Promotes the right production and sales channels that best support client needs.

•Ability to resolve clients concerns in a diplomatic manner.

Foster Parent • St. Amant Centre - August 2008 – March 2015

•Function as an integral part of the team, with consistent communication with the Resource Teacher, Speech Pathologist, Audiologists, Occupational Therapist, Social Worker, CFS, Foster Care Facilitator and Physicians to enhance the quality of child care.

•Provide a safe, encouraging and meaningful environment for children, with guidance and supervision that responds to the child's individual needs.

•Coordinate daily care and hygiene, and transportation to medical appointments.

•Immediately respond to inappropriate behavior, and redirect using Applied Behavioral Techniques, verbal prompts, distraction, signing, positive reinforcement, and visual aids.

•Provide constructive feedback regarding behavior, and relevant developments that affect the child.

•Constant supervision and monitoring inside the home, and outside the community to ensure the child’s personal safety.

•Observe, document and report progress, and behavior management.

•Familiar with the Child Protection and Child Abuse Handbook.

•Supervise and provide respite care for families in St. Amant.

Resident Care Giver • Hope Centre Incorporated Residential, 2005-2008

•Provided care and support to individuals with mental and/or physical disabilities.

•Responsible for bookkeeping, and accurately balancing resident funds.

Bindery Operator • Naylor Publications, 2002-2003 (part-time)

•Efficiently conducted quality control inspections. Owner & Operator • Licensed Day Care, 2001-2002

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