Medical Billing Customer Service
Resume:
Amber Clapp
Frankfort, ME ***38
adhuvj@r.postjobfree.com
Objective:
To obtain a position where I can better utilize my strengths to support a
performing team. To find a career that will challenge me to grow
professionally.
Highlights and Qualifications:
Customer Service Communication skills
Proficient with Microsoft Office Suite
Knowledge base in telecommunications
Education:
oNew Summit School (High School Diploma) – Jackson, MS
Nov. 2008 – Jan. 2009
oEastern Maine Community College (CNA Certification) – Bangor, ME
Spring 2009
oNortheast Technical Institute (Medical Billing and Coding) – Bangor, ME
Fall 2013 – Summer 2014
Work Experience:
oMcDonald’s – Leesburg, FL
Cashier
September 2006 – April 2007
Entrusted to handle financial transactions for services rendered while ensuring all orders were correctly placed.
oMcDonald’s – Westbrook, ME
Cashier & Customer Service Representative
September 2007 – February 2008
Entrusted to handle financial transactions for services rendered while ensuring all orders were correctly placed. Other responsibilities included cleaning and interacting with customers to ensure all their needs were met.
oNexxlinx Call Center – Orono, ME
Customer Service Agent
July 2012 – June 2017
Synapse Group Inc. Contract:
Duties include, but were not limited to collecting of customer feedback, processing changes in account status, providing sufficient and accurate information in response to customer inquiries and addressing customer service grievances in a timely manner, and managing corporate customer standards retention rates.
oWayfair.com
Senior Sales and Service Consultant
September 2017 – Present
Duties include handling inbound communication either via phone or email for any problem the customer may have been experiencing. Customer issues ranged from small parcel items to large items that required extensive knowledge of freight logistics. For over a year I handled communications with our international customers in the UK and Canada specifically, when the time came to expand the team I stepped up to help train my new peers. On occasion, I helped plan team and pod outings and functions.
References can be obtained upon request.
Contact this candidate