Assistant Quality
Resume:
Faith Bell
Leavenworth, KS 66048
Cell: 913-***-****
**********@*****.***
Attention Hiring Official:
After reviewing the job posting, I became passionate about the possibilities that await me. Perhaps someone with my background can leverage my online teaching experience as an asset to your organization. I have attached my resume for your review. Here are some of my highlights and accomplishments:
Over 20 years of HR and Business industry experience specializing in Consulting, Training, Mentoring, and Professional Development.
Over 6 years of online teaching experience.
Teach a variety of HR and Business Courses at the undergraduate level.
Seasoned contributor for the university curriculum, assessment, and leadership teams.
Strong interpersonal, analytical, problem-solving, organizational development experience at all levels.
Proficient in Microsoft Word, Excel, PowerPoint, Adobe Spark, Outlook, and Access.
Dual Master’s Degree in Human Resource Management and HR Development. GPA 3.58. Bachelor’s Degree in Sociology. Minor in Psychology.
I would like to further discuss my experience and credentials through an interview at your earliest convenience. I can be reached at 913-***-****. I am looking forward to hearing from you in the near future.
Thank you for your consideration.
Sincerely,
Faith Bell
PROFILE: Over 20 years of Training and Development experience working for the Department of Defense and Higher Education. Over 10 Years of Facilitation and Management experience.
EDUCATION
Dual Master of Arts in Human Resource Management/Human Resource Development, Webster University, Fort Leavenworth, KS
Bachelor of Arts, Sociology, University of Texas, Austin, TX
Maximus Federal December 2019-September 2020
Trainer-Operations
Facilitated Onboarding, Train the Trainer, Refresher, and various training courses for Employees at all levels of the organization.
Reviewed calls in Calabrio for Quality Assurance purposes.
Facilitated Quality Inbound, Quality Outbound, Supervisor, and Quality Bilingual Training with Adobe Connect.
Trained Operations Managers, Supervisors on Behavior Coaching Strategies and Coverage Improvement.
Managed the coordination of activities to include CSR Refresher Training.
Analyzed calls to determine trends and total quality management purposes.
Recommended changes to processes, policies, and training for Quality Assurance purposes.
Provided Virtual Support assistance for Kansas City, New York, and Irving locations.
Facilitated a “Ted Talk” for Teambuilding and Professional Development of employees.
Participated in Focus Groups for Process and Total Quality Management.
Trained Customer Service Representatives, Supervisors, Quality Team, Workforce Optimization, and CSR Leads.
Proficient in SharePoint, Microsoft Word, Excel, Access, and PowerPoint.
Grantham University July 2013 – October 2019
Business Foundations Faculty
Taught the following online courses for the Mark Skousen School of Business: Principles of Business Management, Introduction to Business, Human Resource Management, Developing Human Resources, Employment Law, Integrated Experience-HRM, Labor Relations, Compensation, Foundations of Marketing, Business and Society, Personal Finance (Budgeting), and Training and Development, Undergraduate Capstone Course.
Provided consultation, support, and direction on leadership, education, initiatives at all levels.
Championed diversity, effective processes, innovation, and professional development as a key Change Agent.
Distinguished Panelist-KC Business Journal/Veterans of Foreign Wars-Vets in the Workforce-Recruiting and Retaining Veterans- 9/18/19
Strategic Planning and Curriculum Assessment Team Advisor for self-study collaborations to meet IACBE accreditation standards.
Assessment team member for Academics: 2018-2019
Subject Matter Expert for HR Management and HR Development for curriculum, assessment, and course design.
Key Leader for addressing Institutional Effectiveness, Accreditation, Assessment, and Code of Conduct.
Chaired the Foundations Faculty Committee-2017-2018
Proficient with Angel, E-College, and Blackboard Learning Management Systems and platforms including Adobe Spark, Snagit, and Moviemaker.
Effective Communicator for development and hosting of Webcasts, meetings, and interviews among other events via email, Skype, GoToMeeting, Google Chat, Zoom, and Hangouts.
University Council-Co Chair from 2014-2015
Received the Outstanding Faculty Member of the Year-2014 award.
Most Visible Faculty Member in Quarter Three in 2015.
University Ambassador and Public Speaker via University Outreach.
Barton Community College October 2012 to July 2013
Adjunct Associate – Fort Leavenworth Campus
Taught the following courses, Computer Concepts and Applications-Hybrid, Introduction to Computers, Spreadsheet Applications, Business Law, Business Ethics, and Business Law, Principles of Business Management.
Was part of the initial startup faculty for the Fort Leavenworth Campus.
Utilized the E-college Learning Management System.
Substituted for other courses: Public Speaking, Art Appreciation, Accounting, and Psychology.
Professional and Consulting Experience-Military, Educational, and Corporate
PROFESSIONAL and CONSULTING EXPERIENCE-Business and Marketing
Business Faculty-Grantham University February 2020-present
Consultant-Freelance Recruiting: Benefits LS Success Team August 2019 to Present
NETCINITY November 2017 to Present
Consultant-Freelance: Recruiting, Sales, and Marketing
Aramark Correctional Services Lansing, Kansas February 2010 to October 2012
Assistant Foodservice Director-Minimum and Medium Security Kitchens-Lansing Correctional Facility
Managed foodservice facilities serving over 1500 meals daily.
Ensured that appropriate sanitation, quality, and safety levels were met through influence and active listening.
Supervised personnel regarding production, merchandising, quality, budgeting, and cost control.
Met state certification requirements from floor to ceiling. Awarded Rookie of the Year in Foodservice Operations-2011-
United States Census Bureau Kansas City, Missouri
Crew Leader Assistant/Enumerator 08/2009- 10/2010
Instructed enumerators in proper field techniques for address listing, map spotting, and address canvassing for proper census integrity and quality assurance.
Wright Career College Overland Park, Kansas 01/18/2006-11/8/2008
Director of Career Placement-(HR)
Generated over 90% of new client relationships for a medical externship program for local career college. Medical and Information Technology Placement rates over 80%.
Maintained solid relationships with local area hospitals, businesses, corporations, non-profit organizations, and community leaders. Participated in various chamber events.
Coordinated and organized campus career fairs over a seven-month period, averaging over 10 company representatives, maximum space capacity per event. Over 150 students and graduates in attendance.
Taught Professional Development, Customer Service, Business Communications, and Microcomputers-categorized under the Business Programs.
Reviewed candidate resumes, conducted interviews, and monitored employee progress.
Recruited instructor candidates and students at career fairs in the Kansas City Metro area.
139th Medical Group Independence, Missouri 08/1/2002-05/08/2006
Environmental/Public Health-Preventive Medicine Leader-(HR) Train-the-Trainer Subject Matter Expert through the Department of Defense-sponsored coursework.
Developed PowerPoint presentations-Crisis Resolution and Quality Driven topics for unit or department- specific training.
Nominated for Non-Commissioned Officer of the Year in 2005.
Rape and Suicide Crisis of Southeast Texas, Inc Beaumont, Texas 1997-1999
Victim Services Director
Reviewed and answered over 2000 hotline calls for quality assurance purposes.
Facilitated the 50-hour training program for staff and volunteer hotline customer service representatives.
Facilitated support groups for survivors of sexual assault and suicide.
Referred clients to local area agencies as needed.
Engaged and participated in yearly fundraising efforts.
Professional References Faith Bell
Monica Sykes
Advisor Student Programs
Southern New Hampshire University
*************@*****.***
Pamela Monroe, PHD.
Allied Health
Grantham University
Co=worker-5 yrs
*******@********.***
Yvelisse Ramirez
Maximus Federal
Manager-Training
****************@*******.***
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