Manager Sales
Resume:
Dedicated manager with more than * years of experience in restaurant management for high-volume, fast casual, and full-service restaurant.
More than 15 years working experience in restaurant and hotel industry focusing more on the dining. Was able to fill in the position of a host, server, and bartender or counter server.
Experience in managing the operation in Food and Beverage Dept., Room Service Dept., Banquets, and Restaurant outlets in the Hotel.
Extensive experience in opening new stores, like Paul Boulangerie Bench Tower, CPK Lucky Chinatown, CPK the Fort.
Knowledgeable in training and recruitment. Posses’ high leadership which is essential in training newly hired employees.
Experience in operation management, sales, labour cost and food cost.
Comfortable in fast-paced, high-stress situations requiring attention to detail and follow-through. Enjoy new challenges.
Costa Pacifica Baler (April 2015 to September 2015)
Assistant Food and Beverage Manager
Manage and supervise the overall Food and Beverage Departmet including Room Service, Outlets, and Banquets.
Reports directly to the owner. (Sen. Edgardo Angara)
Strictly implement company house rules, operational standards, evaluate employee performances, recruitment and training of newly hired employees.
Coordinate, request, and attend to the daily operational needs of other hotel departments.
Oversees overall smooth flow of store operations for a duration of a scheduled shift.
Assigned as Duty Manager in substitute of the Resident Manager.
Coordinate with the Sales office regarding Banquet reservations.
Coordinate stocks and other restaurant concerns per department.
Dean and Deluca Philippines (April 2015 to September 2015)
Restaurant Manager
Manage and supervise the overall restaurant operation including the bakeshop, pastry and bakery, cashiers and front of the house.
Knowledgeable in reading Product Mix. Make daily projection of items needed to produce in the bakeshop while considering the products being sold and targeting 1% wastage only.
Strictly implement company house rules, operational standards, evaluate employee performances, recruitment and training of newly hired employees.
Oversees overall smooth flow of store operations for a duration of a scheduled shift.
Reports directly to the owner.
Coordinate stocks and other restaurant concerns per department.
Paul Boulangerie et Patisserie (July 2014 to April 2015)
Restaurant Supervisor
Manage and supervise the overall restaurant operation including the bakeshop, hot kitchen, pastry and bakery, cashiers and front of the house.
Knowledgeable in reading Product Mix. Make daily projection of items needed to produce in the bakeshop while considering the products being sold and targeting 1% wastage only.
Strictly implement company house rules, operational standards, evaluate employee performances, recruitment and training of newly hired employees.
Oversees overall smooth flow of store operations for a duration of a scheduled shift.
Assist Restaurant Manager in implementing and accomplishing assigned task to meet company objectives.
Reports directly to the Operations Manager and Restaurant Manager.
Knowledge on Local Store Marketing Techniques, sales building and a proven track record of controlling cost.
California Pizza Kitchen, Bonifacio Global City(March 2013 –July 2014)
Dining Supervisor
Manage the entire restaurant. Support and assist management team.
Balance service and labour with cost to ensure profitability. Promote guest satisfaction for steady repeat business.
Reports directly to the General Manager or Manager on Duty.
Work hand in hand with the General Manager in achieving sales targets / costs.
Run the floor to supervise and manage staff (authorize discounts)
Daily update of Daily Operations Report and upload it to Intranet
Conduct pre-shift.
Assists the Restaurant Manager in all the facets of store operations
o Employee Relationship
o Training and Development
o Sales and Marketing
o Safety and Sanitation
o Customer Service
o Food Quality
o Service Operations
Prepare weekly staff schedule
Conduct in-store QA on a monthly basis
Conducts FOH / BOH class on a monthly / quarterly basis
Evaluate staff on a monthly/quarterly basis
Monthly submission of Wastage report, Issuance &STF
Quarterly Submission of Product Mix Report
Travel & assist in store opening.
California Pizza Kitchen Glorietta (November 2, 2006 – February 2013)
National Store Opening- FOH Trainer for Bartender, Server, Host, and Cashier
Responsible in teaching the standard operating procedure of CPK to all newly hired employees of new stores.
Guide and observe new employees as they perform their shadow shifts.
Do their evaluation for the performance they have done.
Maintains the high quality service standard of CPK.
California Pizza Kitchen Glorietta (November 2, 2006 – February 2013)
Cashier
Maintains that all float fund and petty cash fund are intact by using imprest system.
Ensures that all cash and checks are deposited the next banking day.
Responsible in keeping that all cash denominations and coins are available for the float fund.
Ensures that all the check payment is received including manual transactions within three days.
Prepare a request for check for the payments of contractors such as pest control, rentals, and other billings.
Maintains proper organization of the office.
Responsible in tallying that all cash and credit card transactions are equal with the cash to be deposited and the checks that are paid by the bank.
Prepares DTR Summary, Charged tip and Shared Tip Summary prior to the required cut-off date.
Maintains the high quality service standard of CPK.
Process the restaurant’s Business permit, Sanitary Permit, etc.
Process the regular employee’s individual mayors and health permit.
Keep track on all the promos, comps/discounts and voids incurred by the store daily.
Prepares monthly and quarterly reports of the sales mix and product mix.
Track all the ATD’s (Authority to Deduct Form) of employees that are being charge due to negligence for their deductions on the payroll.
Prepare tracking of the local store marketing program of the store.
Responsible that there are no discrepancies/ findings on the monthly audit of the store.
California Pizza Kitchen Glorietta (November 2, 2006 – February 2013)
Counter server/ Bartender
Prepare and mixes cocktail drinks, shakes, smoothies and prepare gourmet coffees
Responsible in all the take-out and delivery orders.
Ensures that all deliveries are delivered on time..
Follow standard sequence of service.
Handle minor guest’s complaints.
Strictly follows the par given to avoid spoilages and to ensure that only quality drinks are given to the guest.
Participate in the minimization of food and beverage spoilages.
California Pizza Kitchen Glorietta (November 2, 2006 – February 2013)
Server
Follow standard sequence of service.
Handle minor guest’s complaints.
Maintains a clean and appealing ambiance of the store.
Trains newly hired employees.
California Pizza Kitchen Greenhills (March 12, 2006 to September 10, 2006)
Server
Big Buddha Blue Wave Macapagal (October 18, 2005 to March 10, 2006)
Server, Host, Cashier
Elbow Room SM the Podium (July 22, 2003 to December 27, 2003)
Hostess
Burgoo Specialty Restaurant Rockwell (August 27, 2001 to July 8, 2002)
Hostess
UNIVERSITY – Polytechnic University of the Philippines 1999-2003
Bachelor of Science Hotel and Restaurant Management
Undergraduate
SCHOOL – Makati High School 1995-1999
High school Diploma
ELEMENTARY – Makati Elementary School 1989-1999
Elementary Diploma
MS Office; Windows; Power Point, Excel, Words, Adobe Photoshop
NAV System, Aloha POS, Micros POS, Micros Fidelio
Front of the House Classroom Training Big Buddha Restaurant Inc., October 20, 2005
Time Management Seminar Department of Trade and Industry
California Pizza Kitchen, April 15, 2008
GLOBAL Net Seminar California Pizza Kitchen, May 29, 2006
TRAIN the TRAINERS California Pizza Kitchen, June 12, 2008
“Lavazza” Gourmet Coffee Class California Pizza Kitchen, April 2008
Kitchen Safety and Sanitation Class California Pizza Kitchen, April 2008
Local Store Marketing Seminar California Pizza Kitchen, October, 2010
Best in Sequence of Service California Pizza Kitchen, August 17, 2007
Employee with Best Practices California Pizza Kitchen, April 2007
Cashier Station Certification California Pizza Kitchen, February 13, 2008
Employee with Best Practices California Pizza Kitchen, September 2008
Certificate of Loyalty California Pizza Kitchen, August 2008
Mr. Roger Solo California Pizza Kitchen- The Fort
General Manager
W Global Building, Bonifacio Global City
Ms. Grace De Leon California Pizza Kitchen
Regional Director for North and South Stores
W Global Building, Bonifacio Global City
Mr. James Lee Esmundo Paul Boulangerie
Former Business Unit Operations Manager
JANICE CRISOSTOMO
Restaurant Manager
Address
3234 A. Mabini St. Barangay Poblacion, Makati City,Philippines
Contact
adhut2@r.postjobfree.com
02-8975059
COSTA PACIFICA BALER
DEAN AND DELUCA PHILIPPINES
PERSONAL PROFILE
1
PROFESSIONAL EXPERIENCE
2
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