Engineer Support

GODDARD MICAH WILLIAMS

• Cell: 940-***-****•Email: adhus3@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic, energetic and resourceful Engineer with 8 years of experience in Telecommunications, IT and Networking. Cultivated a spirit of excellence working with small startups and industry giants. Authentically passionate about technology. Enhanced troubleshooting skills with root cause analysis. Customer advocate and empathetic soft skills. Natural leader with a history of training and mentoring. Lead Engineer on various projects.

PROFESIONAL EXPERIENCE

FUSION SOLUTIONS (ERICSSON) Plano, TX Apr 2020- Aug 2020

RAN Integration Field Engineer

Integration and commissioning of Ericsson hardware on AT&T 5G LTE SUB 6 project to strengthen network coverage and efficiency.

Trained onboarding engineers and functioned as Lead Engineer for several worksites

Decreased average site downtime by 50%

Proficient with Ericsson installation and integration standards

ATLAS WIRELESS (VELEX / NEXIUS) Coppell, TX Oct 2017- Apr 2020

RAN Integration Field Engineer

Provided support for AT&T’s expanding LTE and 5G cellular infrastructure.

Integrated and commissioned more than 1,000 cell sites across the southwestern US

Trained more than 10 entry-level engineers to AT&T project standards.

Provided remote support to entry-level engineers and acted as a subject matter expert for installation, integration, and commissioning of Ericsson hardware

CLC Networks (ASSA Abloy & Onity) Atlanta, GA Oct 2015 - Oct 2017

Systems Engineer

Nationwide hardware and software installation and integration for Hilton, Marriott, and Starwood Brand Hotels.

Oriented end users on newly commissioned wireless system features.

Certified in ASSA ABLOY and Onity online and offline systems

Resolved system malfunctions by providing remote support to customers.

Orin Engineering, Itasca, IL May 2013 – Jan 2015

Ericsson RAN Certified Lead Field Engineer

Lead Engineer delegated to manage on-site operations for AT&T, C-Spire Wireless, US Cellular, Sprint and Verizon Wireless projects nationwide. Installed, integrated, and commissioned Ericsson UMTS and LTE nodes.

Installation integration and commission of Ericsson RBS 6000 series, Ericsson 1420

Completed coursework to obtain OSHA and Ericsson LTE Certifications.

NEA testing, alarm clearing, E911 call testing, Speed test in various markets

WDS Global a Xerox Company, Wichita Falls, TX Feb 2012 – May 2013

TIER 2 Technical Support Specialist for Verizon Wireless

Tier 2 Technical Support Specialist who became rapidly became efficient at advanced troubleshooting. Resolved hardware, software and network issues across a variety of platforms including Apple, Android, Blackberry and Windows devices. Achieved 97% trouble tickets resolution. Promoted to the position of Technical Trainer and was mandated the responsibility of educating and mentoring new agents.

Mastered proprietary software and network resources

Resolved hardware issues be performing in depth root cause analysis

Provisioned network elements and submitting trouble tickets to site technicians

Receive inbound calls, document issues and provide a resolution

EDUCATION AND CREDENTIALS

Midwestern State University, Wichita Falls, TX

Bachelor of Art in Spanish, minor International Studies December 2011

H. Lavity Stoutt Community College, Tortola, British Virgin Islands

Associates Degree Computer Science May 2007

PROFESSIONAL SKILLS

TROUBLESHOOTING ROOT CAUSE ANALYSIS SQL LINUX/ UNIX TCP/ IP LOW VOLTAGE DC WINDOWS 10 MICROSOFT OFFICE RAN TESTING E911 CALL TESTING KPI LOG ANALYSIS HARDWARE INSTALLATION SOFTWARE ERICSSON BBU 6630 ERICSSON BBU 5216 CISCO ACR 901 CAT5E FIBER OPTICS ALARM BLOCK PUNCH DOWN WI-FI 802.11 ZIGBEE FIRMWARE STATIC IP XML SCRIPT MODIFICATION CABLING LAN / WAN

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