RESUME OF

MOHAMMED FAUZAN ABIDA

Mobile: 00-966-*********

Email: adhuru@r.postjobfree.com

Career Objective

I would like to work in company which provides an environment where I can utilize my full potential and also get a chance to contribute positively towards meeting company’s objectives. Strength

Sincerity and perseverance are integral part of my character, coupled with a sound intellect. Ready to undergo any kind of training and transformation to enhance professional skills. Ability to work hard with smartness and also having positive attitude towards my work. Personal Details

Date of Birth : 05-10-1988

Languages known : English, Arabic, Urdu, Hindi, Konkani and Kannada. Computer Skills : C, C++, Java, Ms Exel, Ms Word, Ms Office & Ms Outlook Contact Address : S/o Mohammed Farooq Abida

Residence Address(KSA): Souk-Ul- Junubia (Jeddah)K.S.A Permenent Address (India): Usmaniya Street Near Government School Manki (Karnataka) Nationality: Indian

Sex: Male

Civil Status: Married

Academic Profile

SSLC from MARTHOMA MISSION CENTRE HONNAVAR (KARNATAKA)

PUC from SDM COLLEGE HONNAVAR (DHARWAD UNIVERSITY)

BACHELOR’S IN COMPUTER APPLICATIONS (BANGALORE UNIVERSITY) Summary of Experience & Skills

Over 1 and half year experience in Crystal Inspection Services Co.Ltd. (Jeddah)

Working as a Marine Surveyor.

Working as an important role in making Inspections of vehicles in port as well as in vehicles Yard.

Doing survey findings and reports.

Doing Inspection and Reports of Furniture’s in Riyadh House Establishment in all Branches.

Making survey of Fruits in the Cold store if the fruits are soft and rotten.

Over 1 and half year experience in Bpo industry.(India)

Experience in Call Handling Of Customers and solving the queries.

Extensive knowledge of Tele Communication Working As Tecnical Support .

Knowledge in Business Processing and OutSourcing.

Have the ability to work Hard And Resolving The Queries Of Customers.

To Built a Rapo with the customers.

Presently Working in Deaam Medical Equipment and Deaam Construction. (Jeddah)

Working as a Secretary from the past four years till now

Handling Customer queries and answering telephone calls

Making Purchase Request, Quotations and Purchase Order

Sending emails and Invoices placing in an appropriate files

Handling Documents filing system

Handling all Office Eqipment in proper and effiecient manner

Follow up with the Logistics Department for the shipment Organisational Experience

From year 19 January 2015 till Now with Deaam Medical Equipment & Deaam Construction Working as a Secretary.

Chief Responsibilities

Working as a Secretary from the past four years till now

Handling Customer queries and answering telephone calls

Making Purchase Request, Quotations and Purchase Order

Sending emails and Invoices placing in an appropriate files

Handling Documents filing system

Handling all Office Equipment in proper and efficient manner

Follow up with the Logistics Department for the shipment From year 12 August 2013 with Crystal Inspection Services Company limited Working as a Marine Surveyor.

Chief Responsibilities

Exchange of e-mails and telephonic conversations.

Making preliminary Survey findings and Final survey findings.

Making preliminary and final reports.

Inspections of Ford Vehicles, Furniture’s, and Fruits.

Reports Corrections.

Calculating the Total Estimated Cost and Amount of loss.

Attending Joint Survey with the Shipping Agent as well as Transporter’s Agents if any goods found damaged due to inland transit while migrating from one place to another. From Year 26 may 2011 till 31 Oct 2012 with First Source Solution Pvt Limited Working as Customer Service Associates in Backend Department

Chief Responsibilities

Update the number of calls to the team leader

Helping nature to the customer if the amount is deducted from the account.

Giving New offers information.

Price & Cost changes regular, Competitive, Case offer, low call rates .

Solving problems, required changes and updations to the customers.

Maintain data base system.

Call will be audited by the quality analyst

Major Achievements

Developed and maintained a streamlined data system.

Handling for platinum gold customer and got awarded for customer satisfaction.

Refund the amount to the customer if default service is active.

Deactivating the value added services if the customer is not intrested.

Capture the reports and for all other implementations. Functions

Customer satisfaction is the greatest achievement.

Assist & guidance for a new associates.

Perform well during the Organisation and giving offer related information.

Assist to work Business Objects IT Analysts/Supporters for their queries.

If we face any problem during working hours reporting to team leader.

Functioning with Business Objects. Analysing Product Information, Margin and overall review. Personal Details

Date of Birth : 05-10-1988.

Languages known : English, Arabic, Urdu, Hindi,Konkani and Kannada. Computer Skills : C, C++, Java, Ms Exel, Ms Word, Ms Office and Ms Outlook Contact Address : S/o Mohammed Farooq

Mobile : 057*******

Residence Address(K.S.A): Sook-Ul-Junubia (Jeddah)K.S.A Permanent Address(India):Usmaniya Street near Government School Manki (Karnataka) Nationality: Indian

Sex: Male

Civil Status: Married

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