Health Business Coordinator/ Analyst: Healthcare Office Coordinator

TIFFANY KOTAK

**** ******* **** *****

Lawrenceville, GA 30044

404-***-**** adhuo5@r.postjobfree.com

Experience

Benchmark Physical Therapy Feb 2018 - Present

Lawrenceville, GA

Office Coordinator

● Schedule appointments for over 60 patients/day using Raintree software

● Process insurance claims and authorization for commercial insurances, veteran’s choice, worker’s comp, and motor vehicle cases

● Follow best practices of financial guidelines in payment processing

● Improved in business operation skills through customer service and patient interaction Smartcare Urgent Care April 2017- Jan 2018

Atlanta, GA

Patient Service Representative

● Scheduled over 30 patients daily using E-Clinical Works software

● Processed insurance claims for both commercial and non-commercial insurance carriers

● Knowledge of medical records, FC backgrounds, and workers compensation

● Developed office management skills in both primary care & urgent care facilities Tradesmen International June 2015 – April 2017

Norcross, GA

Administrative Assistant

● Processed over 50 time cards and checks weekly for field employees

● Generated weekly invoices to sales team

● Arranged 20-25 weekly interviews for project coordinator

● Managed high volume of call serve field employees, corporate staff, and clients Asian American Hotel Owners Association (AAHOA) Sept 2013 – Sept 2014 Atlanta, GA

Membership Sales Specialist

● Sold over 200 hotelier memberships (lifetime and annual )

● Second overall top membership sales person for last quarter

● Organized town hall & regional meetings to increase regional membership sales by over 10%

● Communicated with over 50 hoteliers per day to succeed 300 paid members per a region

● Traveled to various town halls, regional meetings, and national conventions to increase membership sales Skills & Software

● Microsoft Office Suite (Word, Excel, & PowerPoint)

● Healthcare Management Software

o E-clinical Works & Raintree

● Languages: English (fluent), Hindi and Gujarati (conversational) Certificates

● Occupational Safety and Health Administration (OSHA 10)

● Health Insurance Portability and Accountability Act (HIPPA)

● American Heart Association, Basic Life Support (CPR & AED): BLS Provider (2021) Education

Georgia Gwinnett College Graduated May 2013

Bachelor of Business Administration (BBA)

● European Study Abroad: Belgium, France, & Switzerland (May 2012) Business Analyst - Entry Level Course June 2020 - Oct 2020

● Studied how to incorporate user stories and experience into necessary updates to company websites; act as

“translator” between users and IT team

● Completed user interface study of skincare company Rodan & Fields website to improve customer experience Professional Associations/Volunteer Work

● Raksha: Children’s Volunteer (2014-2016)

● Networking of Indian Professionals: Director of Cultural Event (2015)

● BanywanWay: Event Coordinator (2019)

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