Ahmed Fawzi Basiouny

Customer care Manager / Events Manager

Personal summary

Highly motivated and confident individual. With an exceptional business management approach, events coordination skills, customer and business care, multi-tasking and organizational skills.

Having extensive experience of identifying the needs of corporate customers, Managing large teams and maintaining a high level of customer satisfaction, Possessing a significant record of achievement in account management, and able to quickly understand the mission, vision and values of an organization.

Now looking for a new and challenging mid-career managerial position, in which will make best use of my existing skills and experience and also further my personal and professional development.

Personal Information

Date of Birth :1/10/1990

Nationality :Egyptian

Residency :Alexandria, Egypt

Military status: exempted

Marital status : Single

Work experience:

Qatar Red Crescent, Oct 2015 – Dec 2019

EVENTS AND PROGRAMS MANAGER AND COORDINATOR.

Job location: Doha, Qatar.

Job description and duties:

oManaging a fleet of 51 fully equipped ambulances and 60-80 Paramedics and EMTs in addition to over 100 volunteers (Doctors, paramedics, EMTs ….etc.).

oOrganizing and coordinating medical coverage for public events (International sports Events, Matches, Tournaments, Exhibitions, festivals… etc.).

oActing as the central coordination and point of contact for all the events.

oDeveloping events and programs which may enhance the importance of the safety and first-aid protocols in all aspects of the Qatari community.

oConducting and coordinating site visits and risk assessments to the venue based on the nature of the event.

oFollowing up on all the management and logistic-related phases which affects the planning and implementing of the event coverage.

oCollecting feedback from the targeted public about the events and the programs which are being held.

oReporting and documenting all project details including photographs, videos, commercials… etc.

oProcess Invoices and financial related Documents after event completion.

oWorking on performance indicators reports to assess the efficiency and the flow of operation and resources utilization.

oAssigning the team shifts and working hours, Overtime and providing HR with the needed reports.

Vodafone Qatar, Dec 2014 –Oct 2015

Senior business care specialist.

Job location: Doha, Qatar.

Job description and duties:

oManaging corporates and enterprise accounts (requests, modifications, billing….etc.)

oEnsure achieving the targeted rate of customer satisfaction.

oArrange and hold meetings with the clients, to discuss their requests and enhance customer experience.

oDelivering daily, weekly and monthly reports about the performance and the degree of achieving targets.

oManage internal communication to insure achieving the quality level required.

Sutherland Global Services (Account: AT&T USA), Mar 2012 – April 2014

Senior billing and sales specialist/ Team Leader.

Location: Alexandria, Egypt - Cavite, Philippines.

Job description and duties:

oWorking closely with the Sales Director to prospect, Pitch & close new business.

oGaining a strong knowledge and understanding of a clients, brand and products.

oOrganizing daily, weekly and monthly team meetings with staff, directors and senior managers.

oInvolved in the day to day management of clients.

oParticipation in team building and sales training events.

oPerformance monitoring of account executives and account teams.

oAddress client concerns and ensure the resolution of issues in a timely manner.

oMaintaining contact with clients - giving them regular updates.

oRetain accounts through the development of strong relationships with key decision makers.

Stream Global Services (Account: Sirius XM USA), Sep 2011 – Mar 2012

Billing and sales specialist (customer care).

Location: Cairo, Egypt.

Job description and duties:

oManaging billing and sales requests for clients.

oReceiving and handling requests via phone calls or E-mail.

oFollow up on customers request through other departments to insure quality and customer satisfaction.

Skills:

Excellent public relation skills.

Ability to manage large teams.

Ability to achieve required targets within its timeframe.

Excellent communication skills.

Ability to work under pressure.

Very hard worker.

High degree of pro-activeness.

Ability to work in an intercultural team.

Excellent knowledge of accounting concepts.

Excellent Internet and searching skills.

Education:

B.Sc. in Commerce- Management Information Systems Major

Department of Information Systems and Computers

Faculty of Commerce, Alexandria University, Alexandria, Egypt

Graduation year: June 2011.

Attended courses:

[Application development using C#], [80 hours], [Alexandria university computer center], Alexandria, Egypt

[Html, Css, Java script], [40 hours], [Alexandria university computer center], Alexandria, Egypt From 1/10/2009 - To 31/12/2009

[Java], [60 hours], [Arab academy for science and technology],[Grade : A], Alexandria, Egypt From 2/7/25010 - To 22/10/2010

[Object oriented programming using Java], [30 hours], [Alexandria university computer center], Alexandria, Egypt From 1/4/2010 - To 31/5/2010

[ASP.Net ], [40 hours], [Alexandria university computer center], Alexandria, Egypt

From 15/5/2011 - To 25/7/2011

Languages:

Arabic: Mother tongue.

English: [Excellent] reading, writing, and speaking.

Turkish: [Intermediate].

French: [fair].

Computer Skills:

Programming languages: [Example: Java, PHP and HTML]

Development Tools: [Visual Studio, Net Beans, Eclipse, Photoshop]

Database Management Systems: [MS SQL Server]

Productivity Tools: excellent Knowledge in MS-Word, MS-Access, MS-Excel, MS-PowerPoint

Interests and other activities:

Developing Computer Programs

Table tennis, swimming

Reading

Contact Details:

Mobile number : +2-010********

E-Mail : adhun5@r.postjobfree.com

NB: All documents are available upon request.

NB: Flexible mobility according to business needs.

Contact this candidate