CURRICULUM VITAE

Career Objectives

To grow within a Company/Institution that allows me to effectively utilize my skills and experience. Personal Skills

Willingness to take responsibility and drive myself to fulfill them

Creative and Logical with good problem solving skills

Task oriented, people oriented

Dependable & Resourceful with an ability to keep a cool head in crisis

Ability to delegate work efficiently and also groom subordinates

Self-motivated, quick learner, willing to adapt to new challenges & technologies.

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Professional Experience Summary

ANI TECHNOLOGIES (OLA CABS): (October 2016 – May 2020) Designation: Onboarding Executive / Process Trainer Job Profile:

Coordinating with Clients/Drivers who came in office (New Onboarding)

Scheduling Clients/Drivers for Payment/Training before On-boarding of New Vehicle

On Completion of training sending the Clients/Drivers to parking yard to collect the vehicle

Mapping of Cab to the New On boarded Clients/Drivers & mapping of second driver as well

Handling/Supporting backend operation like On-boarding, Documentation and Verification of driver partners

Coordinating with driver partners for documentation

Keeping records and sending document files for verification on daily basis

Day to day follow up and coordination with verification team

Generate timely and accurate reports for analysis

Preparing and analyses reports & other statement Providing information in a concise and simple way to senior management

Maintaining and updating document tracker.

Mailing reports to respective manager.

IMS/LMS portal handling.

Creating Drivers & Operators ID in IMS/LMS

Background check report making

Co-ordination with client sharing reports

Daily update MIS Tracker & share with client

Food Panda (Lateral Movement - Sep/2018 - Mar/2019) Designation: Onboarding Executive / Process Trainer Job Profile:

Process Trainer

Worked as Process Trainer

Process Training Designing

Process Training Implementation

On Field Training of Riders

Initiatives taken

Developing e-learning module

Involvement in developing and execution of Exit Interview

Developed Cab Audit system which was later automated.

Analyzing Customer Feedback with Audit team for the improvement of services

The entire pre and past test were made online using google forms and QR code. On Boarding:

Process has been implemented for smooth on boarding of riders

Prepare SOP for the same

Prepare the process for the inventory handover to the riders TAXI FOR SURE: (October 2014 – to June 2016)

Designation: Team Leader / Trainer

Job Profile:

Updating work colleagues on business performance, new initiatives and related issues.

Providing focus and direction to subordinates.

Decision making and problem solving.

Work scheduling that improves employee performance and reduces absenteeism.

People management.

Motivating employees to do better.

Accuracy and attention to detail.

Ability to work as part of a team.

Ensuring high levels of customer satisfaction.

Flexible, open to ideas and willing to learn.

Leadership skills.

Communication, coordination and analysis skills.

Make reports such as monthly and weekly dashboard, Allocation sheet, Quality sheet, re-issue sheet and others (in excel).

Actively participating in customer relation issues and Quality.

Conducting training whenever required.

MERU CABS PVT LTD: (February 2008 – to August 2014) Designation: Team Coach

Job Profile:

Updating work colleagues on business performance, new initiatives and related issues.

Providing focus and direction to subordinates.

Decision making and problem solving.

Work scheduling that improves employee performance and reduces absenteeism.

People management.

Motivating employees to do better.

Accuracy and attention to detail.

Ability to work as part of a team.

Ensuring high levels of customer satisfaction.

Flexible, open to ideas and willing to learn.

Leadership skills.

Communication, coordination and analysis skills.

Make reports such as monthly and weekly dashboard, Allocation sheet, Quality sheet, re-issue sheet and others (in excel).

Actively participating in customer relation issues and Quality.

Conducting training whenever required.

BHARTI AIRTEL PVT LTD: (April 2007 to February 2008) Designation: Sr. Customer Service Advisor (Care Touch Department) Job Profile:

Handling VIP/Corporate Clients in Inbound Process.

Ensuring High Level of Customer satisfaction by resolving the query in regards to product

& process of the company.

To deal with customer request & queries related to postpaid connection.

To conducting training for new joiners in the team.

Use to deal with escalations.

Technical Qualifications

1) OPERATING SYSTEM : Windows 95/98/2000/XP

2) APPLICATIONS : MS-Office (Word, Excel, PowerPoint), Internet Educational Qualifications

DEGREE BOARD/ UNIVERSITY YEAR OF PASSING

H.S.C. Yeshwant Rao University 2003

S.S.C Maharashtra Board 1999

Other Qualifications

“Office Automation” (Computers Basic) from the Soft deal computers. Personal Details

Name : Charanjeet Singh

Address : Room No 103, Block No 1, B.M.C Colony

Marve Road, Nr. Gurudwara, Malad West

Mumbai - 400095

Date of Birth : 1st Nov 1982

Cell No. : 986-***-**** / 992*******

Marital Status : Married

Email Address : adhuff@r.postjobfree.com

Languages Known : English, Punjabi, Hindi & Marathi

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