Customer Service Representative

Phill Phillips

Forest Hills, New York • *************@*****.*** • M: 347-***-****

https://www.linkedin.com/in/phill-phillips-1130b74a

Freelance Interpreter / Translator

Articulate and motivated communications professional with successful track record providing competent interpretation and translation services.

Fully Bilingual in Spanish and English

Oral Communication

Written Communication

Detail Oriented

Active Listening

Knowledgeable of legal processes & terminology

Microsoft Programs

Quick Learner

Internet Research

Customer Service

Customer-Needs Assessments

Customer Satisfaction Evaluations

Conflict Resolution

Results Oriented

Data Collection

Data Reporting

Qualification Highlights

Professional Experience

Independent Contractor – New York, NY

Spanish Interpreter, Freelance, September 2013 to Present

Excellent verbal and written communication skills and demonstrates superior command of languages, fluent in English and Spanish.

Provide wide variety of Spanish to English and English to Spanish translation and interpretation services to a diverse-range of clients spanning healthcare, legal, and and social service industries. Fully Bi-lingual, fluent in Spanish and English and strong verbal and written abilities, demonstrates excellent, professional-level command of both languages. Participate in various legal proceedings including depositions and in-person court appearances by translating, interpreting, and responding on behalf of clients. Timely translate text and documents and able to provide services electronically.

Selected Contributions:

Knowledgeable of legal terminology to best assist clients through process and provide competent and articulate translations and interpretations to communicate between clients, attorneys and judges.

Participated in depositions and court proceedings.

Provide in-person translation services in healthcare and medical settings, including attending family therapy sessions to translate between therapist and clients.

Competently interpret and translate medical terminology and procedures for patients to understand to facilitate doctor-patient communications.

Translate medical care brochures and pamphlets from English to Spanish for publication and dissemination at medical office facilities.

Verify NYS Insurance Fund filings by reviewing documents to ensure accuracy.

Edit and proofread documents written in Spanish.

Able to translate written documents without prior review by simultaneously silently reading in Spanish/English while reading out loud in other language.

NYC Department Of Education – Queens, NY

Substitute Teacher, March 2016 to August 2016

Designed and implemented curriculum plans designed to provide students a meaningful education and facilitated students' learning experience by teaching thoughtful, multi-sensory lesson plans across all core subject areas. Capable of adapting teaching instructional style to accommodate all students' academic competencies and learning styles, and class sizes ranging from whole-class to small groups and individual learning environments. Facilitated learning by communicating positively with students to keep them engaged, which successfully increased students active participation in class. Apply extensive knowledge understanding of positive reinforcement methods to redirect poor classroom behavior.

Selected Contributions:

Taught English as a Second Language (ESL) curriculum to bilingual students.

CUNY – New York, NY

Customer Service Representative, September 2011 to August 2013

Received and answered a high-volume of incoming calls exhibiting professionalism and competency throughout conversation to ensure matters were timely addressed and effectively handled. Held responsibility of exercising discretion, appropriately determine the urgency of reported situations and initiate dispatch of 911 emergency response services, accordingly. Filed complaints on behalf of individuals by directing all filed complaints to the Proper Agency for review and handling.

Selected Contributions:

Provided exemplary customer service in Spanish and English.

Knowledgeable of general information, social services, and public programs offered by the New York City.

Additional Experiences

U.S Census Bureau – Rego Park, NY

Enumerator-Temporary, April 2010 to July 2010

Test Quest Inc – New York, NY

Tutor, December 2008 to June 2009

Education

Bachelors of Arts in Psychology, January 2015

Hunter College New York, New York, NY

Associate of Arts, January 2013

LaGuardia Community College, Long Island City, NY

Awards

311 Honors Customer Service Excellence Award, 2013

Acknowledgment letters for excellent customer service

Named to LaGuardia Community College Deans 3 times, 2012-2013

Technical Proficiencies

Languages

Fluent in Spanish and English

Software

Microsoft Word, Microsoft Power Point, Microsoft Access

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