Sales Social Media
Resume:
Keziah
wamuyu
Sales Executive
adhubh@r.postjobfree.com
adhubh@r.postjobfree.com
http://linkedin.com/in/keziah-wamuyu
Language
English C1
German A1
Language
English C1
German A1
Interests
Reading
Swimming
Music
Interests
Reading
Swimming
Music
Keziah
wamuyu
Sales Executive
Oct 6, 1989
adhubh@r.postjobfree.com
adhubh@r.postjobfree.com
http://linkedin.com/in/keziah-wamuyu
Language
English C1
German A1
Language
English C1
German A1
Interests
Reading
Swimming
Music
Interests
Reading
Swimming
Music
Recognized for ability to communicate with customers and provide exceptional services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Building Business relationship that maintain client retention and positive feedback. Proven ability to increase sales through Up selling techniques as well implement additional processes that drive profitability.
Education
Certificate in Hospitality
Credit
Certificate in Hospitality
Kibondeni College Jan 2009 - Apr 2010
High School
C Minus
Consolata Girls High School Jan 2005 - Nov 2008
Education
Certificate in Hospitality
Credit
Certificate in Hospitality
Kibondeni College Jan 2009 - Apr 2010
High School
C Minus
Consolata Girls High School Jan 2005 - Nov 2008
Work Experience
Meeting Point International
-Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
-Actively seek out new sales opportunities through cold calling, networking and social media.
-Diagnose the clientsʼ specifications and wishes and suggest suitable travel packages or services
-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
-Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
-Create customer loyalty and repeat sales
- Maximise every sales opportunity and build a long term business relationships with guest
-Use promotional techniques and prepare promotional materials to sell itinerary tour packages
-Create and update electronic records of clients
-Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
-Reach the revenue and profit targets
-Prepares reports by collecting, analyzing, and summarizing information. Destination Consultant/Hotel
Representative
Mar 2020 - Jun 2020
Jumeirah Group
-Ensure high levels of customer satisfaction through excellent sales service
-Be aware of KPI targets, as well as individual performance targets, take ownership to meet or exceed
-Be a role model for customer service and exceeding customersʼ expectations
-Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
-Process POS (point of sale) purchases
Cross sell products
-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the storeʼs entire product offer is represented on the sales floor
-Team up with co-workers to ensure proper customer service
-Build productive trust relationships with customers.
-Comply with inventory control procedures
Suggest ways to improve sales
-Seek coaching and learning opportunities to continually improve your performance
-Share your customer service experience and train selected team members to fine-tune their service skills
Sales Cluster-Sales Agent Nov 2014 - Feb 2020
Nanyuki Fairmount
-Welcome guests into the resort with a genuine warm welcome.
-Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
-Ability to work under pressure and in a fast environment.
-Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
-Maintain and improve the quality of the guest experience
-Process all payments according to established hotel requirements
-Provide information and assistance to all guests and visitors
-Provide prompt, courteous and efficient handling of all requests from the Guest and Reservations
-Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines.
-Coordinate with various department to ensure guest satisfaction and follow up with concierge team for destination booking.
-Recieve all packages for guest and hand over to butlers as per procedure. Front Office May 2010 - Oct 2012
Work Experience
Meeting Point International
-Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
-Actively seek out new sales opportunities through cold calling, networking and social media.
-Diagnose the clientsʼ specifications and wishes and suggest suitable travel packages or services
-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
-Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
-Create customer loyalty and repeat sales
- Maximise every sales opportunity and build a long term business relationships with guest
-Use promotional techniques and prepare promotional materials to sell itinerary tour packages
-Create and update electronic records of clients
-Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
-Reach the revenue and profit targets
-Prepares reports by collecting, analyzing, and summarizing information. Destination Consultant/Hotel
Representative
Mar 2020 - Jun 2020
Jumeirah Group
-Ensure high levels of customer satisfaction through excellent sales service
-Be aware of KPI targets, as well as individual performance targets, take ownership to meet or exceed
-Be a role model for customer service and exceeding customersʼ expectations
-Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
-Process POS (point of sale) purchases
Cross sell products
-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the storeʼs entire product offer is represented on the sales floor
-Team up with co-workers to ensure proper customer service
-Build productive trust relationships with customers.
-Comply with inventory control procedures
Suggest ways to improve sales
-Seek coaching and learning opportunities to continually improve your performance
-Share your customer service experience and train selected team members to fine-tune their service skills
Sales Cluster-Sales Agent Nov 2014 - Feb 2020
Nanyuki Fairmount
-Welcome guests into the resort with a genuine warm welcome.
-Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
-Ability to work under pressure and in a fast environment.
-Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
-Maintain and improve the quality of the guest experience
-Process all payments according to established hotel requirements
-Provide information and assistance to all guests and visitors
-Provide prompt, courteous and efficient handling of all requests from the Guest and Reservations
-Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines.
-Coordinate with various department to ensure guest satisfaction and follow up with concierge team for destination booking.
-Recieve all packages for guest and hand over to butlers as per procedure. Front Office May 2010 - Oct 2012
Skills
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Skills
Awards
Wildwadi water park
Certificate colleague of the month 2017,2018,2019
Wild wadi WaterPark
Colleaugue of the Quarter 2017
Wild Wadi WaterPark
Guest Satisfaction Certificate
Awards
Wildwadi water park
Certificate colleague of the month 2017,2018,2019
Wild wadi WaterPark
Colleaugue of the Quarter 2017
Wild Wadi WaterPark
Guest Satisfaction Certificate
Organizations
Sustainability- Wildwadi Jan 2019 - Feb 2020
Organizations
Sustainability- Wildwadi Jan 2019 - Feb 2020
Education
Certificate in Hospitality
Credit
Certificate in Hospitality
Kibondeni College Jan 2009 - Apr 2010
High School
C Minus
Consolata Girls High School Jan 2005 - Nov 2008
Education
Certificate in Hospitality
Credit
Certificate in Hospitality
Kibondeni College Jan 2009 - Apr 2010
High School
C Minus
Consolata Girls High School Jan 2005 - Nov 2008
Work Experience
Meeting Point International
-Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
-Actively seek out new sales opportunities through cold calling, networking and social media.
-Diagnose the clientsʼ specifications and wishes and suggest suitable travel packages or services
-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
-Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
-Create customer loyalty and repeat sales
- Maximise every sales opportunity and build a long term business relationships with guest
-Use promotional techniques and prepare promotional materials to sell itinerary tour packages
-Create and update electronic records of clients
-Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
-Reach the revenue and profit targets
-Prepares reports by collecting, analyzing, and summarizing information. Destination Consultant/Hotel
Representative
Mar 2020 - Jun 2020
Jumeirah Group
-Ensure high levels of customer satisfaction through excellent sales service
-Be aware of KPI targets, as well as individual performance targets, take ownership to meet or exceed
-Be a role model for customer service and exceeding customersʼ expectations
-Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
-Process POS (point of sale) purchases
Cross sell products
-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the storeʼs entire product offer is represented on the sales floor
-Team up with co-workers to ensure proper customer service
-Build productive trust relationships with customers.
-Comply with inventory control procedures
Suggest ways to improve sales
-Seek coaching and learning opportunities to continually improve your performance
-Share your customer service experience and train selected team members to fine-tune their service skills
Sales Cluster-Sales Agent Nov 2014 - Feb 2020
Nanyuki Fairmount
-Welcome guests into the resort with a genuine warm welcome.
-Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
-Ability to work under pressure and in a fast environment.
-Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
-Maintain and improve the quality of the guest experience
-Process all payments according to established hotel requirements
-Provide information and assistance to all guests and visitors
-Provide prompt, courteous and efficient handling of all requests from the Guest and Reservations
-Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines.
-Coordinate with various department to ensure guest satisfaction and follow up with concierge team for destination booking.
-Recieve all packages for guest and hand over to butlers as per procedure. Front Office May 2010 - Oct 2012
Work Experience
Meeting Point International
-Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
-Actively seek out new sales opportunities through cold calling, networking and social media.
-Diagnose the clientsʼ specifications and wishes and suggest suitable travel packages or services
-Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
-Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
-Create customer loyalty and repeat sales
- Maximise every sales opportunity and build a long term business relationships with guest
-Use promotional techniques and prepare promotional materials to sell itinerary tour packages
-Create and update electronic records of clients
-Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
-Reach the revenue and profit targets
-Prepares reports by collecting, analyzing, and summarizing information. Destination Consultant/Hotel
Representative
Mar 2020 - Jun 2020
Jumeirah Group
-Ensure high levels of customer satisfaction through excellent sales service
-Be aware of KPI targets, as well as individual performance targets, take ownership to meet or exceed
-Be a role model for customer service and exceeding customersʼ expectations
-Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
-Process POS (point of sale) purchases
Cross sell products
-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the storeʼs entire product offer is represented on the sales floor
-Team up with co-workers to ensure proper customer service
-Build productive trust relationships with customers.
-Comply with inventory control procedures
Suggest ways to improve sales
-Seek coaching and learning opportunities to continually improve your performance
-Share your customer service experience and train selected team members to fine-tune their service skills
Sales Cluster-Sales Agent Nov 2014 - Feb 2020
Nanyuki Fairmount
-Welcome guests into the resort with a genuine warm welcome.
-Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
-Ability to work under pressure and in a fast environment.
-Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
-Maintain and improve the quality of the guest experience
-Process all payments according to established hotel requirements
-Provide information and assistance to all guests and visitors
-Provide prompt, courteous and efficient handling of all requests from the Guest and Reservations
-Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines.
-Coordinate with various department to ensure guest satisfaction and follow up with concierge team for destination booking.
-Recieve all packages for guest and hand over to butlers as per procedure. Front Office May 2010 - Oct 2012
Skills
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Customer
Detail-Oriented
Client
MS Office
Customer
Detail-Oriented
Client
MS Office
Good
Analytical skill
Creativity
OPERA
Good
Analytical skill
Creativity
OPERA
Skills
Awards
Wildwadi water park
Certificate colleague of the month 2017,2018,2019
Wild wadi WaterPark
Colleaugue of the Quarter 2017
Wild Wadi WaterPark
Guest Satisfaction Certificate
Awards
Wildwadi water park
Certificate colleague of the month 2017,2018,2019
Wild wadi WaterPark
Colleaugue of the Quarter 2017
Wild Wadi WaterPark
Guest Satisfaction Certificate
Organizations
Sustainability- Wildwadi Jan 2019 - Feb 2020
Organizations
Sustainability- Wildwadi Jan 2019 - Feb 2020
Contact this candidate