EDOARDO PENICHE

Gyikfu ** Budapest Hungary, ****

+36-70-526-**** adhu7y@r.postjobfree.com adhu7y@r.postjobfree.com

Vice President / Managing Director / Executive Director/ Country Manager

Multinational leader with 24 years of experience who uses entrepreneurial drive and global savvy to achieve dramatic corporate turnarounds and spur startups to rapid growth. Master shared service manager with extensive experience transforming and establishing world-class platforms. Excel in creating and leading large, top-performing captive outsourcing organizations, managing international teams and adapting to different cultures to achieve success. Committed to assembling, managing and maintaining world-class, multi-skilled teams that focus on customer, shareholder, stakeholder and employees. Areas of expertise:

Global Business Services BPO CX Contact Centers Process Automation (RPA)

Process Standardization Project Management Change Management & Transformation

Strategic Insight & Leadership International Business Remote Management Lean & Six Sigma

EXPERIENCE SUMMARY

AVIS BUDGET GROUP - 2 Years

Vice President & MD Global Shared Services, Budapest, Hungary (01/2018-Present)

INGRAM MICRO - 4 Years

Executive Director & MD Global Shared Services & Business Processes, Sofia, Bulgaria (03/2014 – 12/2017)

FLEXTRONICS INTERNATIONAL - 15 years

Senior Director Corporate Audit & Risk Management, San Jose, USA

Senior Director Global Shared Services, Chennai, India

Senior Manager Global Accounts Payable Shared Services, Guadalajara, Mexico

Manager Americas Accounts Payable Shared Services, Guadalajara, Mexico

INTERNATIONAL BUSINESS MACHINES (IBM) on contract with Farrera Asociados Consultants – 3 years

Accounts Payable Supervisor, Guadalajara, México

ACHIEVEMENTS SUMMARY

Design, build, and implement Avis Budget Group, Ingram Micro and Flextronics global business services strategy, including transformation, optimization and centralization of regional and global processes in multiple geographies in America (US, Mexico, Costa Rica), Europe (Hungary, Bulgaria, Spain), Asia (China, India and Philippines) and Africa (Egypt).

Relocate to India to build and manage the daily operations of Flextronics global shared services, centralizing in India the global finance operations (P2P,O2C,R2R) of +50 manufacturing plants of 30 different countries, having direct responsibility of global finance services (+1,000 employees), with indirect authority for all other areas (IT, Global Procurement, HR, Legal, and Internal Audit). Setting up a center of over 3,500 employees. Mentor, coach and trained senior leadership team to embrace company corporate values & culture achieving dramatic results exceeding service levels from transitioned locations.

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Relocate to San Jose, CA, USA to design and Implement the corporate audit strategy on global processes (Environmental Health & Safety, Scrap Management, Global Procurement, Human Resources & Travel & Entertainment Expense Management) at Flextronics HQ.

Relocate to Sofia, Bulgaria to lead the transformation and implementation of Ingram Micro global shared services strategy, centralizing and standardizing go to market processes (Sales, Customer Service, Marketing & Procurement), Legal, Compliance, Finance & Accounting, reporting and Business Intelligence, setting up a center for +1,100 employees in Europe while driving in parallel the transformation of the operations in the Philippines and the setup of 2 GDCs in Costa Rica and Egypt, building a +4,000 associate global network.

Relocate to Budapest, Hungary to build and drive the transformation of the global shared services of Avis Budget Group providing leadership to the GSS from oversight, governance, execution and technology transformation strategy in the US, Spain, Hungary, Australia and New Zealand having over +2,500 associates in the COEs providing support to internal and external customers in Reservations, Customer Care, Finance, HR, IT, Marketing, and other areas related to the car rental industry.

PROFESSIONAL EXPERIENCE

AVIS BUDGET GROUP January 2018 – Present

About Avis Budget Group, Inc. Leading global provider of vehicle rental services, which have more than 11,000 rental locations in approximately 180 countries around the world, and through its Zipcar brand, which is the world’s leading car sharing network, with nearly one million members. Avis Budget Group operates in North America, Europe and Australia directly, and operates primarily through licensees in other parts of the world. Revenues of fiscal year 2018 were USD$9.1 billion.

Vice President and MD Global Shared Services, Budapest, Hungary: Responsible to develop and drive the overall transformation strategy of the global shared services organization including but not limited to establishing a high performing environment driven by the focus on quality and productivity of the business processes linked to the continuous improvement culture, creating a highly competitive environment supported by a solid talent management and best in class rewards structure. Managing the relationship and communication with internal stakeholders, executives and BPO vendors, acting as key partner for the global leaders, translating the group goals and objectives in to the GSS delivery targets ensuring alignment on expectations.

Responsible to drive the transformation of the operating model including the definition of changes required across business processes and organizational structures to create global scalability and efficiencies that leads to faster speed on execution and a lower cost operating model while driving the technology landscape evolution retiring and optimizing old applications and systems and driving the implementation of the latest technologies such as robotic process automation (UIpath), artificial intelligence (Abacus) and customer experience digital channel (Bold 360 by LogemeIn).

Operational and Financial Achievements:

Implemented Robotics Process Automation COE using “Uipath” software.

Achieved €4 million cost reduction in the first year of the RPA COE

Established a new “Hybrid” operating model, balancing resources with the different global service providers and the captive operations at the centers aiming to increase the service levels with an effective workforce management.

Lead the implementation of the global customer care case management system (Watson) to enable a “follow the sun operating model” increasing the customer satisfaction and reducing operating costs while increasing the utilization of self-service platforms.

Lead various process standardization projects in the Finance organization to enable the global implementation of Oracle fusion as main ERP.

Reduction of €2 million in operating expenses in EMEA SSC driven by a solid continuous improvement culture using Lean and Six Sigma as main efficiency driver of process productivity inhibitor elimination in year 1

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INGRAM MICRO March 2014-December 2017

About Ingram Micro. Global leader in cloud, mobility, supply chain and technology solutions. Ingram Micro supports global operations through an extensive sales and distribution network throughout North America, Europe, Middle East, Turkey and Africa, Latin America and Asia Pacific. Ranked 69th corporation in the Fortune 500. Revenues for fiscal year (2015) were USD $43 billion. Acquired in December 2016 by HNA Group from China.

Executive Director & MD Global Shared Services and Business Processes, Sofia, Bulgaria: Responsible to design and implement the strategy of the global shared services. Manage day to day EMEA operations of go to market, legal, compliance, BI and financial services (+1,100 employees), developing scalable processes, leading standardization projects, implementing Lean and Six Sigma culture, building KPIs and metrics to exceed prior service levels from transitioned locations and implementation of the commercial strategy for SMB customers at the SSC. Establish talent and development strategies to engage motivate and retain associates in a highly competitive market.

Responsible to lead the transformation and optimization of the operations in the Philippines delivery center, focus on cost reduction, process standardization and technology optimization, aiming to optimize the workforce utilization while using BI and analytics to improve the customer satisfaction and revenue.

Responsible to lead the implementation of 2 new delivery centers in Costa Rica and Egypt, aiming to centralize and optimize the Spanish processes from Latin-America and expanding European capabilities to lower cost regions.

Directly responsible of €80 million annual global budget.

Operational and Financial Achievements:

Developed sustainable/scalable processes, leading various regional and global process standardization projects in Sales and Finance, Implementing process automation solutions(Newgen workflow) and optimizing the technology landscape and process inefficiencies, achieving immediate and meaningful opex reduction and productivity improvements.

Developed and implement the SMB strategy for the SSCs using BI tools to focus the sales workforce on the appropriate commercial channels and customers maximizing revenue and operating income, exceeding prior results from the transitioned locations.

Implemented retention strategies for key talent achieving 0% attrition in 3 consecutive years within direct reports and management staff, in a highly competitive environment.

Developed various programs to build the required capabilities of future people managers, creating career development opportunities for key subject matter experts.

In EMEA, reduction of €30 million in operating expenses by centralizing the processes in Bulgaria.

Consistent year over year cost reduction of 10% driven by a solid continuous improvement culture using Lean and Six Sigma as main efficiency driver of process productivity.

In 2017, achieved USD$2 billion revenues of transitioned SMB customers in Manila, exceeding by 20% prior year results.

Approximately €2M savings per year of indirect expenses in the operating countries while centralizing the procurement process, maximizing the negotiation capacity and rebates obtained.

FLEXTRONICS INTERNATIONAL 1999-2014

About Flextronics. Leading end-to-end supply chain solutions company that delivers design, engineering, manufacturing and logistics services to a range of industries, including data networking, telecom, enterprise storage, industrial, appliances, medical, automotive, aerospace and defense, energy, mobile, computing and other electronic product categories. Revenues for fiscal year (2015) were $26 billion. FLEX Stock Symbol

Senior Director Corporate Audit & Risk Management, San Jose, USA (July 2012-March 2014): Responsible for overseeing the internal audit function and coordinating audit activities for corporate-wide processes in order to ensure a risk-based approach and improve the effectiveness of corporate risk management. Review global audit results, investigations, and report issues to senior company leadership. Ensure budgets, schedules and performance requirements are met, implement appropriate talent management strategy to recruit, retain and motivate a qualified global workforce understanding the cultural differences on each country.

Developed and implemented the remote SOX audits strategy from Chennai, India, achieving higher efficiencies and reliance from the external audit firm reducing operational expenses.

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Senior Director Global Shared Services, Chennai, India (Feb 2008- June 2012): Responsible to manage daily operations for finance services (+1,000 employees), with indirect authority over center functions (IT, Procurement, HR, Legal, and Internal Audit, +3,500 FTE). Recruited/trained senior staff and developed managers in corporate policies establishing benefits and helping HR to retain employees in a highly competitive market. Set/maintain $52 million USD/year center budget, developing necessary policies to ensure financial compliance, supporting operations from 52 locations in America, Europe and Asia.

Operational and Financial Achievements:

Developed sustainable/scalable processes and recruited/trained staff to exceed prior service levels from transitioned locations.

Implemented retention strategies for key talent achieving 0% attrition in 4 consecutive years within direct reports in a highly competitive environment.

Developed various programs to build the required capabilities of future people managers, creating career development opportunities for key subject matter experts.

Implemented Six Sigma/Lean office culture, mentor select individuals to ensure organization-wide improvement-focused mindset, achieving in a service environment +1000 kaizen projects per year.

Implemented the global process owner concept to design faster and more efficient transition methodologies without a decrease in quality and to identify new business opportunities for the center.

Reduced corporate expenses $40 million USD by moving back-office functions to India.

Support the corporate NWC goals by reconciling continuously the vendor balances, identifying and resolving invoices disputes and correcting inventory reception mistakes.

Digitized processes to drive 20% annual productivity gains in finance, gross profit while processing 6.5 million accounts payable invoices.

Achieved the lowest cost per invoice in Accounts Payable as captive organization in the EMS industry according to studies and surveys provided by global consulting leaders Hackett and Aberdeen.

Established accounting and controlling environment in compliance with Indian and U.S. GAAP and corporate requirements.

Senior Manager Global Accounts Payable, Guadalajara, Mexico (2005-2008): Responsible for leading, planning, and managing the operational activities of the purchase to pay cycle in the 4 regional Shared Service Centers (Mexico, Hungary, China and India) with direct responsibility of +650 employees. Established policies for global standardization. Liaised with senior managers worldwide on various projects to ensure invoices were paid in accordance with legislation, company policies and procedures. Ensured strategic direction of AP group was in line with Flextronics financial strategy.

Standardization of the P2P process globally in order to be able to migrate and transfer activities in to the

shared service centers with minimum service disruption.

Trained buyers and purchasing/materials managers on-site of 16 manufacturing plants across Europe and America on payables best practices, process and systems.

Design and Implementation of the accounts payable global workflow platform.

Design and implementation of the global T&E workflow to centralize in the global service center the employee expense reimbursement process including audit, policy compliance and cash transfers.

Resolved supplier disputes using Lean and Six sigma methodologies, building a corrective/preventive platform.

Championed consolidating WW AP processes into India location.

Manager Americas Accounts Payable, Guadalajara, Mexico (1999-2005): Responsible for process development and centralization of the Americas operations (USA, Canada, Brazil and Mexico) into the Mexico center with direct responsibility of 90 employees. Established the appropriate policies to ensure invoices were paid in accordance with legislation, company policies and procedures.

Oversee the accounts payable function

Established performance metrics

Performed accounting reconciliations

Prepared and submitted government and tax reports & Responsible of the annual budget

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INTERNATIONAL BUSINESS MACHINES (IBM) on contract with Farrera Asociados Consultants Guadalajara, Mexico 1996-1999

Leading technology and service provider. Division processed accounts payable for IBM Mexico

Operations Supervisor

Directed operations for Mexico with 15 people handling accounts payable. Responsible of the cost center expenses, forecast and cash flow as well of coding of Non PO expenses.

Career Note: Employment during education in IBM Mexico

EDUCATION

Bachelor in Public Accounting

Instituto de Estudios Superiores de Occidente Guadalajara, Mexico

TRAINING/AFFILIATIONS

Six Sigma / Lean Champions Program Project Management Professional by PWC

Breakthrough thinking & Breakthrough in Action Executive Program

Institute of Financial Operations Shared Services & Outsource Network

Institute of Internal Auditors (IIA), SJC Chapter Business Leadership Program

Great Leaders by Franklin Covey

LANGUAGES

Spanish, English and Portuguese

Industry Awards

Shared Services and Outsourcing Network - Top 20 Most Admired Shared Services 2020

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