DANAMER FLORES MAGTANONG

Contact no.: +971-**-***-****

Email address: adhu5a@r.postjobfree.com

Address: Unit 104 Bldg. 16, Navy Gate, Tourist Club, Abu Dhabi. UAE. Nationality: Filipino

Skills Summary

I am a graduate of Computer and Web Page design & Programming with F&B experience industry for 9 years. I have an extensive experience in engaging customer service experience over the years that led me to effectively motivate and improve my hospitality skills. My aim is to extend my customer service experience while improving my knowledge and building a career path in merchandising in a dynamic demographics. Education

AMA COMPUTER COLLEGE – OLONGAPO CITY, PHILIPPINES

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

MAJOR IN COMPUTER WEB PAGE DESIGN AND PROGRAMMING (2002) Experience

PLAZA PREMIUM LOUNGE LLC, ABU DHABI – HEAD WAITRESS May 2014 to present

• Managed multiple customer requests and created each order in a personalized way

• Assumed administrative roles like proof-reading menus, printing contracts, and preparing necessary permits for operation

• Reported stocks availability directly to the manager and coordinated the purchasing of stocks & supplies

• Managed weekly and monthly Inventory Reports, Product Mix and Purchasing Reports

• Maintained the monthly Cost of Goods sold and Wastage

• Handled the Equipment and Maintenance Reports for the manager’s review

• Trained and developed newly-hired employees

ABU DHABI AIRPORT COMPANY, FIRST AND BUSINESS CLASS ETIHAD LOUNGE, HEAD WAITRESS

September 2011 to April 2014

• Started career at the front-end operations of a well-known lounge in Abu Dhabi.

• Served all products with friendly, individualized attention towards each customer

• Complied with all company drink recipes and procedures

• Answered customers’ questions regarding airport information.

• Managed daily TQE checklists (Total Quality Experience) to maintain the overall excellence of people, product and environment

• Trained, evaluated and built a strong team by setting goals for the organization’s improvement

• Managed weekly and month-end reports: inventory, stocks, equipment and facilities maintenance, wastage, environmental, manpower costing and PAR

2

• Regularly inspected product freshness and controlled inventory with proper receiving of stocks NATIONAL HOTEL – ABU DHABI AIRPORT, CASHIER

March 2007 to August 2011

• Provides courteous and fast customer service.

• Ensure the proper opening and closings are done accurately.

• Provides courteous and fast customer service.

• Ensure the proper opening and closings are done accurately.

• Assisting the customer and giving them the best service.

• Welcoming and dealing with the VIP passengers.

• Write patron’s food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Collect payments from Customers.

• Attending queries and forwarding to the right department if needed. CARREFOUR – ABU DHABI, CASHIER

August 2006 to February 2007

• In charge in updating sales through computer

• Attending phone calls and queries, taking orders by phone, reserving the item if needed.

• In charge in attending customer’s needs/taking care of their orders

• In charge in preparation of cash float to use every morning.

• Cash in charge and creation of report/sales at the end of the day.

• Making bills and quotation to send to each customer.

• Assisting the customer and giving them the best service and alternative product line.

• Making sure I have enough items to display.

• Inventory in each month end.

• Preparing requisition/ to place order to our suppliers.

• Communicating with our suppliers to follow up the orders to be delivered to our shop. FINELINE ADVERTISING LLC – ABU DHABI, RECEPTIONIST/OFFICE ADMINISTRATOR February 2006 to July 2006

• Manning the reception and looking after the busy lines.

• In charge in money flow of the company or petty cash

• Handle’s documents to be dispatch thru Aramex, DHL, local courier.

• Record the Petty cash and courier and providing Accounts the report at the end of the month.

• Conducts customer’s relation.

• Coordinating with HR for preparing annual leave of the employee.

• Getting administrative task done, like photocopying, scanning, filing hard and soft copies in master file of the Executive office.

• In charge in making invoices and quotation to send through fax / internet to all the customers.

• Follow-up all the payments, by calling them personally.

• In charge in updating delivery orders on time.

• Attending queries and transferring them to the right department. SKILLS:

COMPUTER: Microsoft Office: Word, Excel, Power point, Point of Sales System COMMUNICATION: Excellent reading, written and spoken English MANAGEMENT: Customer service, managing profit and loss, inventory and ordering systems,

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