Emilio J. Lopez

Winter Haven, FL *****

Cell. 863-***-**** Email: adhtzz@r.postjobfree.com

SUMMARY

Bank teller with 8+ years of experience maintaining cash drawers, handling customer transactions, cross-selling bank products, and keeping customers happy by providing professional, efficient service

Customer service expert, often being tasked to deal with tricky clients both in person and over the phone

Strong experience using CashPro, Excel other forms of banking software, proficient with Microsoft Office Suite, ERT and as well as a Bilingual speaker

Won Employee of the month award in 2017 at Amscot Financial

PROFESSIONAL EXPERIENCE

Bookkeeper/General Cashier- Nov 2018 to February 2020

Benchmark Hospitality of Orlando- Winter Garden, FL

Responsible for count, receive and prepare daily bank deposit

Assisted the Manager with audits and daily balancing of the vault

Assumed a leadership role in the absence of the Manager

Prepare daily and weekly reports of any cash discrepancy

Handled cash transactions in excess of $20,000 a day

Financial Specialist Team Lead- December 2016 to November 2018

Amscot Financial- Lake Wales, FL

Serves customers by completing cash transactions

Provide account services to customers by receiving loan payments and cashing checks

Answer questions in person or on telephone

Cross-sells store products by answering inquiries, informing customer of new service and products

Sells and cash money orders and Western Union products.

Assist with management of the store in the Store Manager’s absence.

Assistant Store Manager- April 2015 to September 2016

Dollar General- Charlotte, NC

Addressed customer inquiries and resolved complaints

Maintain daily record of all transactions and generate reports for store manager

Write order supply requests to replenish merchandise

Train staff to deliver outstanding customer service

Reward top performance with visible recognition and specific perks like preferred scheduling and gift cards.

Handle weekly schedule according to payroll policies.

Assist with management of the store in the Store Manager’s absence.

Open and Close store following company procedure

Payroll Specialist – May 2004 to March 2015

McKesson Pharma Service, Concord, NC

Team member responsible for preparing and processing the payroll

Utilized ADP and Workday Payroll for Windows Software

Reviewed and maintained Paid Leave and Vacation accrued hours for all employees

Reconciled payroll and benefits related g/l accounts and resolved any discrepancies

Keeping employees records accurate and up to day including PTO days, sick

Bank Teller/Financial Specialist – June 2002 to May 2004

Popular Bank of Puerto Rico. Kissimmee, FL

Reconciles cash drawer by proving cash transactions, counting and packing currency and coins

Maintains customer confidence and protect bank operations by keeping information confidential

Serves customers by completing by completing account transactions

Provide account services to customers by receiving loan payments, cashing checks

Cross-sells store product by answering inquiries, informing customers of new service and products

Completes special request by closing accounts, taking orders for checks, opening and closing accounts

EDUCATION

Amscot Financial- Teller/Financial Certificate November 2016

InterAmerican University-AS Degree in Administration with Major in Accounting – May 2011

Popular Bank Teller Certificate- June 2002

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