Manager Service

SAMUEL BARRON

** ********* **** *****, ********, SC 29206 · 803-***-****

Email · ***************@*****.***

Experienced partner seeking Branch/General Manager position within the Cintas Corporation. Committed to reducing costs and improving efficiency. Motivational and influential leader with excellent team-building and training skills, and a focus on product safety and quality. Multi-talented partner consistently rewarded for success in planning and operational improvements. With a proven track record of success in positively impacting overall morale and productivity through policy development and staff management procedures.

EXPERIENCE

PLANT MANAGER, Cintas Corporation

1/2018 TO PRESENT

Managing the direction and planning for the plant with a focus on optimization of daily customer expectations and achieving KPI’s

oQuality Audit (last 4 avg 93.5%), Safety Audit (99.08%) and Reliability Audit (98.02%) scores

oLabor cost currently under 12% in production

oImproved TruCount % and One-week turnaround %

Maximizing plant safety through proactive strategies and well-structured training. Currently leading fifty partners and related programs to maximize team productivity and facility output

oLast twelve months zero accidents/injuries in the plant – safety mindset

oConsistently running three days wrapped out

Reduced costs in the plant by eliminating materials waste and unnecessary labor hours

o reduced garment material cost over two years from 19.13% to 13.57% (currently YTD 10.65%)

oFY 19 & FY 20 reduced overtime way down in the plant

osince taking over the plant in the last three years has reduced shop, dust and linen costs way down from where they once were.

Continuously improving partner morale and the culture in our production facility with increasing partner engagement score

oOur partners are the most important partner of our business – took a struggling second shift and turned it around to a top performing team (group of 15 awesome second shift partners)

SERVICE MANAGER, Cintas Corporation

8/2002 TO 1/2018

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks

ohelped lead a Senior Team of SSR’s over time as a Service Manager to produce results – four of the last five years as SM lost business was under 4% and delinquents below 3 per route

Met with customers to discuss service needs and develop effective and practical solutions

oconsistently at 100% Goodwill on Service Reports and developed extensive relationship with customer base – customer

oThe Goodwill – feel this is the most important aspect of being a Service Manager outside of our SSR partners – it’s all about the relationship we have with our customers

Oversaw team of service professionals focused on making sure we were exceeding our customer expectations

ohelped lead a Senior Team of SSR’s over time as a Service Manager (when I was promoted to Production Manager seven of twelve SSR’s on team had 10+ years of experience)

Hired and trained new service partners to improve efficiency of department and cultivate productive work atmosphere

owas the Senior Service Manager that conducted all the hiring within the Service Dept.

Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales

o major focus on our adds/stops and working with our sales dept. to produce results

MANAGEMENT TRAINEE, Cintas Corporation

8/2000 TO 8/2002

Modernized and improved operational procedures to increase efficiency and profitability while controlling costs such as labor and preventing waste.

Assisted established management staff with operational oversight business development and proactive improvement strategies.

Responded to customer concerns swiftly to maintain satisfaction.

Forecasted business needs and scheduled employees to meet expected demands.

Regulated service delivery to keep operations efficient and in line with budget requirements.

MANAGEMENT TRAINEE TIMELINE BREAKDOWN

August 2000 – February 2001 – Service – SSR and Service Supervisor in role

March 2001 – January 2002 – Production/Stockroom – Stockroom Supervisor in role

February 2002 – April 2002 – Office

May 2002 – August 2002 – Sales

FAMILY

Married to Ellen Barron for 17 years

Three daughters – Eliza (11), Charlie (7) and Collins (2)

EDUCATION

DECEMBER 1999

BACHELOR OF ARTS, UNIVERSITY OF SOUTH CAROLINA

POLITICAL SCIENCE AND CRIMINAL JUSTICE

RECENT PROJECTS

Member of the National Non-Garment 20 Keys Development Team (2019)

OUTSIDE ACTIVITES

YMCA Soccer Coach (2018-2020)

Kath wood Park HOA President (2015-2019)

MUV fitness gym member since 1996 – very engaged gym participant and experienced racquetball player

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