MARY-LENN AMPOLITOD ACENAS

Al Falah Street, Abu Dhabi, UAE

+971*********

adhtvw@r.postjobfree.com

(Willing to relocate to Dubai)

SUMMARY:

An outgoing, ambitious, and confident individual. Experienced in areas of human resources, payroll, and employee conflict resolution. Exceptionally organized with teamwork and collaboration skills. Possess extensive experience managing personnel records, preparing HR-PR-Admin. documents, liaising with external partners, and handling all HR and PR related issues.

Experienced hospitality and customer service with a Bachelor’s Degree in Tourism Management. Proven ability to run a hotel’s front desk and reservations, keep customers satisfied, and resolve conflicts. Responsible and technically savvy, the perfect candidate for your company.

OBJECTIVE:

Human Resource, hospitality and customer service professional seeking a new and challenging opportunity to utilize my education and work experiences. I am a hard-working, driven team player with a positive attitude. I will be an asset to your business.

CAREER:

HR and Admin Executive (January 2018- Present)

German Rent a Car (Al Jaber Group of Companies)

Hamdan Street, Abu Dhabi, UAE

Responsible for providing overall HR- PR support so that the company maximizes its employee’s productivity and well-being. Providing clerical as well as administrative support to both junior & senior staff members. Conducts or assists in recruitment/New Hire Process (visa, medical and etc.)

Collecting, sorting and distributing any incoming job applications. Maintaining employee personnel files. Monitoring the work recruitment agencies. Writing up job descriptions. Coordinating activities between HR teams. Dealing with staff disciplinary, grievance and absence issues. Completing termination/resignation paperwork and settlements.

Developing employment related records. Coordinating holiday and sick pay. Making decisions in the absence of senior HR Manager.

Collecting, calculating, and entering data in order to maintain and update payroll information. Compiling summaries of earnings, deductions and leaves. Resolving payroll discrepancies. Maintaining payroll operations by following policies and procedures.

Acting as the administrative point of contact between the executives and internal/external clients

Undertaking the task of receiving calls, take messages and routing correspondence

Handling executives’ requests and queries appropriately. Setting appointments, arranging meetings, take dictation and minutes and accurately enter data

Maintain diary, make travel arrangements and provide reminders

Telephone Operator/ Guest Service Agent (September 2016-November 2017)

Reservations/ Front Desk Agent

TRYP by Wyndham Abu Dhabi City Centre

Providing courteous and efficient telephone services including accurate message taking and knowledgeable of information on the hotel and surrounding area

Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner

Accurate completion of all special billing requests, responsible for a cash float and presents statements of charges to departing guests and receive payment

Responsible for check in and out of guests

Creating reservations via telephone, central/global reservations, correspondence and in person

Ensuring the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures

Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

Taking and inputting reservations negotiating hotel rates, upselling or offering a more expensive room to the customer

SEMINARS ATTENDED:

Front Desk Training, TRYP by Wyndham AUH City Centre

Making Wyndham Rewards a Success, Hawthorn Suites AUH

Customer Service and Events Planning

SKILLS & PERSONAL COMPETENCIES:

Knowledge of Opera and JDE operating systems

Sense of professionalism and self confidence

Ability to perform assigned task with exceptional result

Enthusiastic & self-starter who contributes well to the group or team

Customer service oriented

Computer literate

Excellent written and oral communication skills

Flexibility to different situation and a fast learner

Exceptional organizational skills

PERSONAL DATA:

Date of Birth: December 12, 1995

Visa status: Residence visa

EDUCATIONAL BACKGROUND (Bachelor’s Degree):

(With UAE’s Ministry of Foreign Affairs attested documents)

Bachelor of Science in Tourism Management

Year Graduated March 2016

Holy Name University

Bohol, Philippines

CHARACTER REFERENCES:

To be provided upon request.

Contact this candidate