Joseph Anastasia Ebehiremhen

E: adhtvk@r.postjobfree.com T: 081********, 081********

EXPERIENCE

SnappDelivery Limited, Ikeja Lagos

Customer Service Executive

**, ***** ********, *** ***** Street,

June 2019 – November 2020

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. Nigerian Navy Secondary School, Okura, Kogi State (NYSC) Basic Science Teacher

April 2018 – March 2019

• Planning and implementing lab-based science lessons based on school standards.

• Constantly encouraging students to grow, learn and improve.

• Keeping accurate student report cards as well as attendance and discipline records.

• Teaching a level of science that is appropriate to the maturity and interests of the students.

• Using the latest technology in classes.

• Keeping the science laboratory organised, safe and clean.

• Teaching Science to groups of students from all abilities.

• Reviewing a student’s academic progress against set targets.

• Dealing quickly with inappropriate student behaviour.

• Modifying lesson plans to heighten learning.

• Marking a student’s coursework work.

• Engaging students in active learning.

• Organising science trips and experiments.

• Ensuring that all lessons are planned with clear aims and objectives.

• Working in partnership with other teaching staff on a daily basis.

• Encouraging all students to be actively engaged in their own learning. National Oil Spill Detection and Response Agency (NOSDRA), Lagos State Environmentalist (Intern)

July 2016 - December 2016

• Collate and submit periodic reports on various subjects required, to relevant parties.

• Facilitate joint monitoring visits with DPR, NESDRA and other regulatory agencies

• Ensure that waste is properly segregated

EDUCATION

• University of Lagos, Akoka, Lagos state

B.Sc. Marine Biology (2017)

• Noel School of Art and Science, Orile, Lagos State Senior School Certificate (2013)

• Prince Charles International School, Olodi-Apapa, Lagos State First School Leaving Certificate 2005

TRAININGS

• Diploma in Customer Care Service via Alison (2020)

• Customer Service Skills via Alison (2020)

• Outstanding Customer Care Service via Alison (2020) Position of Responsibility Treasurer at Moremi Hall Association, University of Lagos (January 2017- December 2017)

• General financial oversight, Financial planning and budgeting, Fundraising MEMBERSHIPS

Rotaract Club of Lagos

SKILLS

Excellent communication skills, Keen observation to details, Able to work independently or as a part of a team, Analytic and logical approach to problem solving. INTERESTS

Research, Reading and Networking

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