RAMIL G. ADDUCUL

Building *** **** Chino Roces Ave. Brgy. San Antonio

Mansoura Doha,Qatar Makati City Philippines

Cellphone: +974-****-**** Skype: ram.adducul

Email: adhtoh@r.postjobfree.com

WORK PROFILE

Souq Waqif Boutique Hotels by Tivoli January 2020 to present Spa Supervisor/ Acting HOD

Smart Gym March 2019 to Dec. 2019

Sports Massage Therapist cum Supervisor

Doha, Qatar

Task:

Performed spa services such as different massages, facial treatments, body scrub and hammams.

Assessed guest needs and inquire about contraindications ex. Allergies, high blood pressure and other medical conditions before beginning the service.

Escorted guests to and from treatment rooms and arrange workstation treatment room.

Frequently checked with guest to promote comfort safety and security throughout the treatment.

Oversaw the overall smooth operation of the spa from ordering professional use products, consumables, to monitoring the cleanliness of workstation/treatment room throughout shift, trash are properly disposed and dirty linens sent for laundry and secure supplies/equipment at the end of each shift.

Implemented marketing strategies.

Oriental Spa Jan. 2018 to Oct. 2018

Spa In- Charge (pre-opening)

Doha, Qatar

Task:

Developed and implemented Spa goals, policies and procedures.

Responsible for leading the efficient and effective Spa operations including short and long term strategic planning.

Developed and maintained adequate professional product program and retail product program.

Hired, managed, trained, and motivated all spa employees.

Helped in spa designing and engineered spa menu and services.

Produced annual marketing and assisted with the annual public relations program; i.e. calendar of events, media, etc.

Souq Waqif Boutique Hotels by Tivoli May 2016 to Nov. 16, 2017 Senior Spa Therapist

Doha, Qatar

Task:

• Oriented spa new employees on general property information, in-house groups, policy changes, or other pertinent information.

• Answered questions about available services, general property information and amenities.

• Promoted and sold spa/salon services and retail products.

• Completed requisitions for spa products and supplies.

• Inspected work areas and tools/equipment to ensure conformance to company standards.

• Notified Engineering of spa maintenance and repair needs.

• Assisted management training, scheduling, and motivating and coaching employees; serve as a role model.

• Reported accidents, injuries, and unsafe work conditions to manager.

• Consistently offered professional, engaging and friendly service

• Facilitated the day to day Spa operation ensuring all standards are followed

• Completed monthly reports; including retail audits when asked.

• Ensured team members are familiar with all areas of the Spa operation, including product knowledge, retail sales and treatment room set up

• Followed departmental policies and procedures

• Actively performed and promoted spa treatments such as Massage, Body scrub, Body wrap, Moroccan/Turkish Bath and Facial Treatment. Excelsior Hotel- Shamkir April 2014 to July 2015

Spa Manager

Shamkir, Azerbaijan

Task:

Responsible for the annual Spa Business Plan and Budget. Prepared daily, weekly and monthly reports and submitted it to the General Manager.

Prepared quarterly statistical reports for the Hotel General Manager incorporating proposals/recommendations on policy and operation at the Spa, competition, occupancy and usage and achievement of targets

Maintained an up to date version of the Spa Procedure Manual and ensured compliance

Developed and maintained Spa literature, documentation and process handling requirements

Controlled all marketing materials including brochures, menus, gift certificates & memberships

Attended Management meetings and conveyed all relevant information throughout the Spa.

Held regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.

Ensured equipment is maintained in good working order

Implemented a clearly established opening and closing procedure.

Managed inventory effectively; followed purchasing standards; ensured compliance.

Administered staff and client scheduling for maximum revenue generation and profitability.

Monitored customer satisfaction with surveys, focus groups and comment cards.

Developed and delivered credible, competitive, value-plus service to the customer. R Oriental Spa January 2010 to present

Owner

Makati City, Philippines

Task:

oversee the management direction and development of the retail, massage, body treatment, esthetics and nail services

develop, monitor, and review all staffing, scheduling, facility operations, supply procurement, revenue management, safety training, standard operating procedures, payroll management and guest service satisfaction. Assistant to the Executives September 2006 to May 2010 Fairmont Business Services, Inc

San Lorenzo Village, Makati City, Philippines

Task:

Prepared shipping documents, invoices and charges backs.

Did computation for new product pricing and margin analysis.

Did reports on accounts payable and receivables, PO registry and placing orders to different factories.

Answered different queries of customers and different divisions in the company.

Screened telephone calls, enquiries and requests, and handling them when appropriate

Organized and maintained diaries and making appointments;

Dealt with incoming email, faxes and post;

Organized and stored paperwork, documents and computer-based information;

Arranged travel and accommodation and, occasionally, provided general assistance during presentations

Call Center Associate July 2004 – July 2006

Touch Asia Contact Solution

Peak Tower 107 Leviste St. Makati City, Philippines Task:

Did an outbound call for our US client’s non-profit organizations fundraising campaign.

Trained and coached trainees and new agents.

Locum Physiotherapist Dec. 2002 – Sept. 2003

Puteri Specialist Hospital

Johor Bahru, Malaysia

EDUCATIONAL BACKGROUND

BS Physical Therapy April 1998

Emilio Aguinaldo College

Ermita, Manila

SPECIAL TRAINING

Dry Needling Course November 1-3, 2019

Bucharest, Romania

Eminence Skin Care Training August 2016

Al Jasra Hotel, Doha Qatar

HILOT Wellness March- April 2016

TESDA, Philippines

Diagnosing the Financial Health of a Business June- July 2015 Online Course at Open2Study

Sports & Recreation Management Certificate May- June, 2015 Online Course at Open2Study

National Certificate 2 in Massage Therapy June 18, 2013 TESDA, Philippines

Teaching English for Speakers of Other Language July 2006 ECI, Creative Communication Training, Inc.

Makati Ave. cor. Gil Puyat St.,Makati City, Philippines Information Technology in Health Research Oct. 2002 University of the Philippines-Open University

Los Banos, Laguna Philippines

ACCOMPLISHMENT/AWARDS

Employee of the Year (2016) – Souq Waqif Boutique Hotels Employee of the Month (August 2016)- Winner /Souq Waqif Boutique Hotels Employee of the Month (October 2016)- Nominee/Souq Waqif Boutique Hotels Employee of the Month (November 2016)- Winner/ Souq Waqif Boutique Hotels PERSONAL INFORMATION

Age: 43 Civil Status: Single

Height: 5’ 1” Birth Date: October 16, 1976

Weight: 126 lbs. Religion: Catholic

CHARACTER REFERENCE

Jalila Laidi Omer Songur

Spa Manager General Manager

Souq Waqif Boutique Hotels by Tivoli Excelsior Hotel-Shamkir Doha, Qatar Shamkir City, Azerbaijan

Contact Number: +974-******** Email: adhtoh@r.postjobfree.com

Contact this candidate