ANNE JERYLL VENTURA OSEA

Hamdan St. Abu Dhabi City, UAE Contact no: 050*******

Email: adhtnp@r.postjobfree.com

OBJECTIVES:

To obtain a position where my qualifications are suitable and where I can utilize and develop further my skills and capabilities.

ADDITIONAL STRENGTHS:

Great attention to detail along with the ability to follow given instructions.

Ability to work efficiently as part of a team as well as individually with minimal supervision.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Business Administration

Major in Marketing Management

Tarlac State University Tarlac City, Philippines S.Y. 2017-2018

SEMINARS ATTENDED:

BUSINESS BEYOND PROFIT: A Guide to Ethical Management and Sustainable

Corporate Citizenship

TSU, Gymnasium, Tarlac City

November 18, 2017

PROVINCIAL AND REGIONAL INITIATED MARKETING EDUCATION SEMINAR (PRIMES) SM City Tarlac

October 07, 2017

ADVERTISING CONGRESS SEMINAR Lucinda Campus

May 13, 2017

AME REGIONAL MARKETING MANAGEMENT EDUCATION CONVENTION CENTRAL LUZON

Angeles University Foundation

January 25, 2017

THE FIRST ANNUAL BUSINESS AND ENTREPRENEURSHIP STUDENTS CONFERENCE SM City Tarlac

May 2, 2016

TRAININGS ATTENDED:

CUSTOMER HANDLING TRAINING

Datelcom Bldg., Dau, Mabalacat Pampanga

October 19, 2018

LANDBANK OF THE PHILIPPINES (OJT) Capas Branch, Tarlac, Philippines February 2018 – May 2018

WORK EXPERIENCE:

Junior Sales Assistant

UAE Exchange LLC

December 24, 2019 – Present

Dealing with remittance, foreign exchange, bill payments etc.

Keeping a track on market rates for all Major Currencies.

Focus on enhancing new customer and sustain old customers.

Effective customer handling up-selling and cross-selling of Allied products of company.

Introducing the company’s ongoing promotion to every customer.

Maintaining good customer relations with every customer for s smooth long-run business.

Keeping day to day report of every transaction to analyze the daily performance.

Suggesting the customer best service option for transaction, to win the trust of the customer.

Responsible for meeting the daily and monthly targets of branch through effective planning.

Working towards 100% customer satisfaction and retention.

Customer Service Assistant Converge ICT Solutions Inc., December 21, 2018 – April 12, 2019

JOB DESCRIPTIONS AND RESPONSIBILITIES:

Act as the first point of contact between the company and customers by greeting and welcoming them.

Indulge in small conversation with customers to determine their shopping or service needs and provide them with appropriate solutions.

Provide information about products.

Take telephone calls and provide information regarding the company’s services and products to prospective customers.

Listen to complaints lodged by customers and attempt to resolve them in a bid to

ensure recurring business.

Make sure that customers’ experiences are positive by continually providing them with required input.

Take and record customers’ information for product delivery or providing them with information on future deals.

Project – Based Telemarketing

Converge ICT Solutions Inc.,

October 12, 2018 – December 12, 2018

JOB DESCRIPTIONS AND RESPONSIBILITIES:

• Answering client or customer questions about properly using or accessing a product or service.

• Listening to customer or client complaints or concerns and working to

resolve their issues.

• Open and maintain customer accounts by recording account information.

• Manage large amounts of incoming calls.

• Generate sales leads.

• Identify and assess customers' needs to achieve satisfaction.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade account.

SKILLS:

• Computer Literate

• Can speak in English

PERSONAL DATA:

Date of Birth: September 15, 1997

Place of Birth: Pampanga Philippines

Sex: Female Civil Status: Single Height: 5’7

Weight: 54kgs

Religion: Catholic

Passport Number: P1070369B

Visa Expiration: December 2022

ANNE JERYLL V. OSEA

Applicant

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