Customer Assistant
Resume:
ANNE JERYLL VENTURA OSEA
Hamdan St. Abu Dhabi City, UAE Contact no: 050*******
Email: **********@*****.***
OBJECTIVES:
To obtain a position where my qualifications are suitable and where I can utilize and develop further my skills and capabilities.
ADDITIONAL STRENGTHS:
Great attention to detail along with the ability to follow given instructions.
Ability to work efficiently as part of a team as well as individually with minimal supervision.
EDUCATIONAL BACKGROUND:
Bachelor of Science in Business Administration
Major in Marketing Management
Tarlac State University Tarlac City, Philippines S.Y. 2017-2018
SEMINARS ATTENDED:
BUSINESS BEYOND PROFIT: A Guide to Ethical Management and Sustainable
Corporate Citizenship
TSU, Gymnasium, Tarlac City
November 18, 2017
PROVINCIAL AND REGIONAL INITIATED MARKETING EDUCATION SEMINAR (PRIMES) SM City Tarlac
October 07, 2017
ADVERTISING CONGRESS SEMINAR Lucinda Campus
May 13, 2017
AME REGIONAL MARKETING MANAGEMENT EDUCATION CONVENTION CENTRAL LUZON
Angeles University Foundation
January 25, 2017
THE FIRST ANNUAL BUSINESS AND ENTREPRENEURSHIP STUDENTS CONFERENCE SM City Tarlac
May 2, 2016
TRAININGS ATTENDED:
CUSTOMER HANDLING TRAINING
Datelcom Bldg., Dau, Mabalacat Pampanga
October 19, 2018
LANDBANK OF THE PHILIPPINES (OJT) Capas Branch, Tarlac, Philippines February 2018 – May 2018
WORK EXPERIENCE:
Junior Sales Assistant
UAE Exchange LLC
December 24, 2019 – Present
Dealing with remittance, foreign exchange, bill payments etc.
Keeping a track on market rates for all Major Currencies.
Focus on enhancing new customer and sustain old customers.
Effective customer handling up-selling and cross-selling of Allied products of company.
Introducing the company’s ongoing promotion to every customer.
Maintaining good customer relations with every customer for s smooth long-run business.
Keeping day to day report of every transaction to analyze the daily performance.
Suggesting the customer best service option for transaction, to win the trust of the customer.
Responsible for meeting the daily and monthly targets of branch through effective planning.
Working towards 100% customer satisfaction and retention.
Customer Service Assistant Converge ICT Solutions Inc., December 21, 2018 – April 12, 2019
JOB DESCRIPTIONS AND RESPONSIBILITIES:
Act as the first point of contact between the company and customers by greeting and welcoming them.
Indulge in small conversation with customers to determine their shopping or service needs and provide them with appropriate solutions.
Provide information about products.
Take telephone calls and provide information regarding the company’s services and products to prospective customers.
Listen to complaints lodged by customers and attempt to resolve them in a bid to
ensure recurring business.
Make sure that customers’ experiences are positive by continually providing them with required input.
Take and record customers’ information for product delivery or providing them with information on future deals.
Project – Based Telemarketing
Converge ICT Solutions Inc.,
October 12, 2018 – December 12, 2018
JOB DESCRIPTIONS AND RESPONSIBILITIES:
• Answering client or customer questions about properly using or accessing a product or service.
• Listening to customer or client complaints or concerns and working to
resolve their issues.
• Open and maintain customer accounts by recording account information.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade account.
SKILLS:
• Computer Literate
• Can speak in English
PERSONAL DATA:
Date of Birth: September 15, 1997
Place of Birth: Pampanga Philippines
Sex: Female Civil Status: Single Height: 5’7
Weight: 54kgs
Religion: Catholic
Passport Number: P1070369B
Visa Expiration: December 2022
ANNE JERYLL V. OSEA
Applicant
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