Manager Customer Service

Shareese Andrews

**** ****** ***** ** *** *** Cedar Park, TX 78613 · 407-***-****

***************@*****.*** · www.linkedin.com/in/shareese-andrews-1ba794124/

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking career minded woman considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.

Skills

●Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and QuickBooks) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.

●Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing.

●Ability to maintain a professional manner under stress. Maintains confidentiality.

●Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres

●Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. Strong verbal communication.

●Years of experience using Excel and Pivot Tables and V-Lookup. Clerical support

Experience

Department of public safety October 2019 – present

accounts payable technician ii austin, tx

●Utilize CAPPS to code and process invoices, travel vouchers, and credit card statements.

●Attends work regularly.

●Research and fix discrepancies for pending invoices to be paid.

●Review invoices to determine the accurate billing amount and vendor information.

united states postal service September 2018 – October 2019

pse/svc distribution associate Lakeway, TX

●Sort periodicals and parcels every day for the carrier’s routes.

●Place mail in the Customer’s PO boxes

●Assist with looking up addresses

●handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail

scribeamerica, llc. March 2017 – September 2018

Billing Specialist Fort Lauderdale, FL

●Processed billings to doctors and hospitals/outpatient clinics.

●Collected on outstanding invoices that were over 90 days aging.

●Ensured strict confidentiality of all financial records.

●Exceptional ability to prioritize work that met goals and objectives within deadlines.

●Copied, logged and scanned supporting documentation and placed all information in client files.

●Entered details such as payments, account information and call logs into NetSuite system.

SWISS WATCH INTL. February 2016 – January 2017

PRODUCTION MANAGER Miramar, FL

●Prioritized accounts and workflow to meet management goals.

●Planned and organized production schedules to ensure deadlines are met; as well as negotiated bids to meet budget production.

●Worked in conjunction with the Credit Manager and assisted the Cash Specialists as necessary to insure proper application of customer remittances.

●Provided reports to the company using Excel to show all projects statuses and cost for each project.

●Created analysis spreadsheets to review which projects were profitable.

THE DIPLOMAT HOTEL A CURIO COLLECTION October 2015 – December 2015

ACCOUNTS RECEIVABLES Hollywood, FL

●Verified validity of account discrepancies by obtaining and investigating information from sales, promotions, customer service departments, and from customers.

●Prepared weekly statements to hotel's wholesalers and maintained billing under 30 days.

●Posted revenues by verifying and entering transactions from receipts obtained by the outlets.

●Resolved authorized or unauthorized deductions by entering adjusted entries and following pending deductions procedures.

●Summarized receivables by maintaining invoice accounts; coordinated monthly transfer to accounts; verified totals; prepared monthly reports.

Education

bachelor of Science: human resource management

Colorado technical university Colorado springs, CO(online)

●anticipated graduation Date: August 2021

●GPA: 4.0/4.0

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