Sales Manager
Resume:
Andrew J Limon
San Antonio, TX 78223
*************@*****.***
I have experience as a manager in different industries. I feel that my great communication skills and ability to carry out responsibilities with minimal direction would be an asset in any position. With experience not only on the retail side of customer service, but the back-of house roles such as dispatching, I believe that I will be able to help any company achieve their goals. Other than years of customer service, I also work with technology daily. Between working with computers at home, work, and school, I have been able to master many programs and operating systems. I am comfortable with CRM reports and daily paperwork. My organization helps maintain high level performance with my team and clients.
Areas Of Expertise/Key Profile:
• Management
• Communications
• Sales CRM
• Quickbooks
• Marketing
• Sales Matrix
• Cost Reduction
• Negotiations
• Change Orders
• Operations
• Compliance
• Tracpoint
• Invoicing
• Dr Dispatch
Experience
On Demand Staffing
Business Development Manager
December 2019- July 2020
● STP- See twenty people daily.
● Utilize and maintain daily logs in the CRM (Hubspot).
● Understand and maintain current knowledge of market rates in your area.
● Quote good business in accordance with company profit expectations.
● Obtain and accurately gather new client information to your team (contracts, references, A/P, etc.)
● Meet sales goals (daily, weekly and monthly).
● Prospect and develop new business via phone prospecting, face-to-face cold calling, and networking.
● Service and renew existing accounts.
● Accurately communicate job location/requirements/descriptions with dispatch team.
● Be present for jobsite introductions as needed.
● Communicate with client(s) on a regular basis to ensure needs and expectations are consistently met.
● Work cohesively with your team.
● Ability to investigate and document accidents and injuries in accordance to OSHA regulations.
● Follow Human Resources policies as it pertains to employment practices.
● Perform in a professional manner and maintain a professional appearance/attire.
● Ability to work with frequent interruptions and changes in priorities.
● Follow the company chain of command.
● Perform in a professional manner and maintain a professional appearance/attire.
● Ability to work a varying schedule based on customer needs.
● Perform other duties as instructed or assigned.
Advance America
Center Store Manager in training
May 2019- October 2019
● Customer-focused role that is responsible for assisting the Center Sales Manager (CSM)
● in handling the center's daily operations,
● Actively lead and assist employees in meeting the center's performance metrics as defined by management.
● Understand, recommend, and sell financial products and services to customers.
● Build strong relationships with current and prospective customers, in person and over the phone
● Manage customer concerns, and actively participate in customer transactions.
● Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
● Operations, Compliance, & Collections: Assist the CSM in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.
● Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations.
● Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
● Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
● Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
CCT TEXAS TRANSPORT LLC
DISPATCHER
January 2018- May 2019
● Inbound and outbound calls to customers, vendors, and technicians
● Interact with Customers regarding appointment times and ETA's
● Create service tickets and schedule appointments accurately
● Ensure invoices have been successfully submitted and payment was collected
● Ability to multitask
● Strong Verbal communication skills
Uber
Driver
October 2017-December 2018
● Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
● Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
● Drive V. I. P. to various destinations upon request, with knowledge of various cities and efficient routes
● Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations Conn’s Home Plus
Sales Consultant
April 2017- October 2017
● Handle sensitive materials regarding customers personal and credit history
● High quantity money-handling throughout shift
● Qualifying and demonstrating product to adequately fulfill the customer’s needs
● Excel at building customer and coworker relationships
● Establish rapport with customers to create permanent clientele and generate new business
● Became knowledgeable about the products Conn’s carries Platinum Drivers:
Account Manager
February 2016- April 2017
● Responsible for all client communications, conflict resolution, and compliance on client safety guidelines
● Contact all existing clients to ensure quality standards and client expectations are met by all assigned drivers
● Inputs all data in Sales CRM and ensure accuracy
● Provide sales matrix on a weekly basis to ensure sales goals are met
● Approves changes orders, invoices, and is responsible for payment collections
● Work closely with the project team to identify potential issues and/or opportunities within or related to the project
● Ensure that all procedures and processes are completed, quality standards are met, and that the projects are profitable
● Constantly looking for opportunities that will create account growth of existing clients and new business to help achieve our goals
● Provides regular two-way communication between the client and the team, to provide strong team representation and set proper client expectations
S&P Communications:
Field Scheduling Service Administrator
January 2015 -February 2016
● Scheduled all make-ready and field service work/resolved all third party service issues
● Acted as an interface between the Administrative, Sales, Shop, and Field personnel.
● Served as a customer advocate to ensure recommended pricing solutions were in the customers best interest
● Compiled and verified supporting documentation and pictures. Signed quotes for the service department to properly bill per contract invoicing guidelines
● Scheduled/assigned field work to the appropriate technician based on their qualifications
● Became familiar with Motorola service contracts. Established/maintained the business relationship between S&P Communications and the customer contact at the various installation sites to ensure customer satisfaction
● Reviewed technician weekly time sheets to ensure profitability on all jobs and to minimize overtime hours
● Learned Tracpoint GPS system to monitor technician start times, lunch breaks, and job completions Southwest Signs:
Service Manager
October 2013-December 2014
● Responsible for processing service call orders, contracting national service crews/technicians who can ensure completion of proje manner.
● Ability to manage and resolve project issues with all parties involved.
● Planned, administered and controlled budgets for contractors, equipment and supplies.
● Prepared schedules to ensure accuracy and efficiency.
● Analyzed internal processes and recommend/implement procedural policy changes to improve operations.
● Highly knowledgeable at producing competitive/fair Service Quotes. ModSpace:
District dispatcher/ Service Coordinator
July 2012-October 2013
● Primary contact in the district for all deliveries, returns and service calls of modular buildings and containers.
● Set all standard pricing for transport and service rebill.
● Scheduled and dispatched all mechanics, drivers and vendors to execute requests.
● Issued all purchase orders per job
● Setup all vendor applications and insurance data.
● Managed two-company driver, and two-company service tech, fourteen company approved vendors.
● Maintained all company vehicles maintenance logs.
● On call after hours with a company cell phone for customer emergencies. Auto Truck Transport USA, Texas
Senior Dispatcher/Operations/Safety Supervisor
October 2011-January 2012
● Responsible for dispatching 150 drivers daily.
● Arranged all shuttle transportation and scheduled flights for drivers to appropriate terminals.
● Ensured union contract was followed by working with union representatives to resolve grievances.
● Full responsibility of all dispatch functions, and responsible for 250 drivers made their deliveries and reported back to the next designated dispatch terminal in a timely manner. Ensure that all drivers comply with D.O.T compliance, maintain all state license plates and issue state permits and load cash advances for drivers
● Helped drivers with HR and payroll issues
● On call 24/7 with company cell phone,
● Completed accidents, incidents and injury reports.
● Hired/trained and managed 6 operations supervisors, while establishing a new company location.
● Highest profit increase for 2 years.
H-E-B
Delicatessen Manager
February 2006-October 2011
● Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters
● Oversees the department including providing a safe work environment, training, developing and performance appraisals; customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results
● Responsible for the overall direction, coordination and evaluation of the department
● Develop and lead a retail sales team to provide customer service at the highest level in all areas
● Effectively promote services/products to maximize sales
● Ensure highest level of quality and presentation in products and services
● Manages Partner morale and retention
● Ensures availability of seasonal items
● Orders product to maintain inventory
● Monitors department budget and payroll including product, labor, and expenses
● Builds relationships with customers and builds customer service through Partners
● Executes merchandising programs
● Maintains safety/sanitation of equipment and department
● Promote marketing and store events through powerful planning, merchandising and taking advantage of traffic
● Achieves sales goals; prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
● Achieves gross profit budget by preparing projections/forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices, managing the conversion process for perishable shrink, reducing supply usage and managing shrink
● May perform all duties of a representative or specialist as needed
● Ensures that all government and company regulations and standards for product freshness, safety, refrigeration and sanitation are met
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