COREY GRAHAM

*** **** **. ***********, ** P: +423-***-**** adhtfj@r.postjobfree.com

CAREER PROFILE

IT Operations Specialist and IT Operations Manager with an 8+ year record of diagnosing, troubleshooting, and resolving a range of software, hardware, and connectivity issues. Provides customer service support by performing a detailed investigation of customer service complaints and issues, asks probing questions, research, analyses, and rectifies problems expediently.

EDUCATION

Georgia Northwestern Technical College Rome, Georgia

Associate degree -- Network Specialist Expected summer 2021

CERTIFICATIONS/TRAINING

Compt Tia A+ (2016)

CompTIA Security + (United States Army, 2013)

CCNA (United States Army, 2013)

Linux/Unix (United States Army, 2013)

IT Specialist Training (United States Army, 2013)

RECENT WORK EXPERIENCE

Sequatchie Concrete Service – IT Operations Specialist, Chattanooga, TN September 2018 – Present

Subject Matter Expert (SME) on Information Technology and technical operations, delivering outstanding Technical Support to customers

Hired to revitalize the Information Technology area and provide strategic leadership aligning the operations of a family-owned concrete company

Spearheaded enterprise-wide software and hardware troubleshooting efforts, connectivity diagnosis and resolutions, and systems updates

Acted as a “Tech Lead” providing leadership, training, and direction to new tech support employees with a focus on systems and software duties

Key accomplishment: received "outstanding" ratings on performance reviews each year, with top marks in teamwork and customer service

United States Army – IT Specialist, Fort Gordon, GA March 2012 – March 2015

Led IT strategy and long-term vision; focused on facilitating top-flight internal IT support and processes to effectively support the Army

Served as the Network Management (NM) division point of contact overseeing and managing Fort Gordon’s network and related machines

Maximized and improved network operations and systems performances through timely upgrades and changes, guaranteeing a 97%+ uptime

Point of contact for tech support (phone and in-person) to 20,000 end users, diagnosing and resolving hardware, software, and network issues

Conducted routers/switches maintenance (E.g., TCP/IP routing issues, configurations, satellite signal acquisition, and data path transmission)

Revitalized the Information Technology support system to adapt to changes in US Army operations and improve synergies in functional areas

NISSIN Brake – Quality Control Technician, Rock Spring, GA November 2012 – March 2013

Quality Control Management (QCM) performing product inspections, material examinations, and inspecting subassemblies and assemblies

Demonstrated working knowledge of various specialized equipment and software and performed quality control tests per quality specifications

Took samples, tested, measured, and analyzed products, recorded inspection status in reports. Cleaned and repaired equipment/machines

ADDITIONAL

Areas of Expertise: Network Security, Network Switches/Routers, Inventory Management, Windows/Linux, VMware/Active Directory, IT Helpdesk, Office 365, Project Management, User Training/Support.

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