Office Manager

CHRIS MICHAEL DEDOMENICO

** ********* **** ********, *** Jersey 07728

732-***-**** Email: *******@*********.***

PROFESSIONAL EXPERIENCE:

Broadridge Financial Solutions Piscataway, N.J. January 2018 to September 2020

Certified Scrum Product Owner

Relationship Manager/Product Owner for largest client within Shadow for SLA compliance and BAU

Liaise globally when severity item zero/one’s are raised requiring immediate triage, action and resolution for business readiness

Manage SLA items to be within the contractual response times to prevent any breeches with agreement that may cause Monetary

Damages or Client Reputational Damage

Oversee issues and projects related to SLA reported items. Acknowledge reported times and delivery times for software updates

bug fixes, enhancements and new functionality

Draft statement of work including business requirements, number of days for development, testing and delivery to client base

Initiated internal meetings with Architects and Product Owners for communication flow and solution management

Product Owner for Static Data component of ShadowSuite

Provide internal/external system demonstrations

Attend daily OSR, Scrum meetings with Architects, Developers and Business Analysts

Discuss team sprint progress, status updates, 3 Amigo sessions and grooming’s

Review client enhancement requests and frame out for developers and BA’s for grooming, timeboxing and number of versions

requiring fixes/hotfixes’

Attend team Retrospectives and provide commentary as PO

Oversee team’s timesheets and call out any items that are questionable. (could be triage or internal assistance)

Work closely with our Client Service Group (CSG) and Project Management (PMO) for certain SLA requirements as with

normal BAU activities.

Attend internal/external client visits

Prepare documents when required. Responsible for SOP’s for team and SLA addendums

Assist and work with all internal departments to improve communication and levels of urgency

BMO Capital Markets, Jersey City, N.J. November 2011 to January 2018

Senior Operations Specialist I / Project and Process Management - Capital Markets

Oversee technology improvements for BPS and IMPACT supporting front, middle and back office infrastructure.

Balance strategic initiatives for the design, development and implementation of technical solutions for processing and reporting

across all LOB’s for institutional business.

Responsible for the writing and review of all business stakeholder HLRD.

Manage calls with internal and external technology divisions, vendors, business units, compliance, audit, back and middle office

teams as it relates to project management for existing and new initiatives.

SME for third party middleware application for Fixed Income interface IMPACT.

Write specifications for in-house and external development units based on stakeholder needs as well as infrastructure improvements

for STP solutions.

Responsible for the delivery of functional test scripts to project stakeholders, oversight and execution of regression testing, UAT

and sign-offs for all managed projects.

Track all bugs and enhancements with internal / external partners for timely delivery of bug fixes and/or enhancements

Successfully delivered a 3rd party vendor solution to process high volume activity for middle and back office operations to support

Primary Dealer and High Yield business units within IMPACT system.

Process client on boarding and new account creation for several business platforms (BPS, IMPACT).

Ensure new accounts team are compliant with OFAC reporting via BPS and IMPACT.

Create and manage departmental procedures for new accounts and derivatives unit.

Analyze and provide solutions for cost reductions associated to manual working platforms by introducing automated solutions.

Point person for new project initiatives related to capital markets space.

Developed client informational query GUI resulting in reduced time and delivery of information to internal stakeholders.

Developed checklists for day to day work ensuring functions are performed and reconciled - Four eyed review.

Conduct On / Off site visits with clients and vendors.

RBC CAPITAL MARKETS, Princeton, N.J. August 2007 to October 2011

Incident, Release, Problem and Change Management - Global Equity Technology Division

Managed global trouble tickets generated by internal business / technology teams, trading desks and clients. Investigated,

categorized and disseminated to developers and/or IT infrastructure for quick resolution and prioritization.

Developed and designed process improvements for trading and operations.

Managed regional pre and post trading and middle office application deployments across global equities division.

Provided daily high-level summary to senior management on system outages impacting cash and electronic trading desks.

Oversaw post mortem process to ensure visibility across the company.

Responsible for tracking and follow - up for electronic trading issues.

Streamlined the regional planning of future system and infrastructure deployments, moves and reconfigurations.

Coordinated end to end testing for internal / external market connections.

Created release procedures for regional technology departments.

Created incident, problem and change procedures for global equity technology.

Oversaw weekly / monthly KPI reporting to upper management.

Verified North America trading system operation at start of day. Including all set up, configuration and administrative functions.

Created checklists for each technology division to conform to one standard template.

Monitored internal / external trading activity on the system to validate correct system operation.

Organized and led daily global support calls.

Created SLA document for technology and business ownership.

Monitored ticket entries via ClearQuest, JIRA, Quality Center, SharePoint and Peregrine ticketing systems.

Oversaw and performed all other documentation required to support the various software systems used within RBC.

NOMURA SECURITIES INTERNATIONAL, New York, N.Y. September 2003 to August 2007

Vice President - Equity Trade Support / Client Relationship Management

Responsible for US domestic operational support of equity single stock and program trading activity.

Oversaw and monitored Soft Dollar, Introducing Broker, Directed Brokerage and Commission Recapture services and reporting.

Oversaw and monitored all margin functions related to institutional customer accounts.

Designed middle office trade support system to streamline STP processing.

Created Institutional customer database for in-house queries.

Project manager for new design of fixed income middle office infrastructure.

Created policy and procedures for newly created CRM (Client Relationship Management) division.

Created external institutional client survey for operational client visits.

Monitored foreign exchange movement for institutional customers.

Researched and issued claim notices for failed currency movements.

Oversaw the submission of extension filing to NYSE.

Monitored unaffirmed / failed trades in accordance with Reg T to reduce firm exposure.

Identified and resolved position and P&L breaks in trader accounts (inventory and agency).

Responsible for reviewing daily trading activity reports.

Provided upper management with monthly progress report for departmental and institutional customer activity.

Interacted with trading desk and programmers.

Reviewed daily volume statistics.

BNP PARIBAS SECURITIES CORPORATION, New York, N.Y. August 2000 to September 2003

Vice President - Global Equity Middle Office Operations

Oversaw staff of 6 business analysts.

Responsible for the oversight, development and design of operational support functions for the Global Portfolio trading and Equity trading desks.

Responsible for overseeing support and settlement (local market and DTC) of international and domestic (ADR / GDR) proprietary and agency equity transactions.

Monitored agency and risk positions in trading system.

Oversaw the reconciliation of positions in the front to back office systems.

Monitored Corporate Actions and stock / dividend postings in trading system.

Responsible for overseeing the P&L reporting for agency and proprietary trading for equity and program trading business lines.

Monitored Prime Brokerage business.

Monitored client activity and ensure the middle office departments comply with Anti-Money Laundering procedures (Patriot Act).

Evaluated and submitted staff’s annual salary and bonus reviews.

Responsible for ensuring all operating procedures are kept current, reviewed periodically and validated.

Organized and led weekly fail meetings with global management teams.

Organized and presented onsite and offsite client visits.

Travelled to various client locations to discuss operational needs and objectives.

Project coordinator for all processes relating to the Equity Middle Office.

Assisted in the creation of BNP Paribas Middle Office support for Global Portfolio trading.

Disaster Recovery coordinator for equity middle offices.

Liaised with local and global back offices, developers and IT support staff.

Interacted with Trading and Sales Trading desks.

Responsible for the proper implementation of systems and system enhancements.

Responsible for improving client relationships by monitoring trading activity, settlements and client service.

E*TRADE INTERNATIONAL, New York, N.Y. May 1998 to August 2000

Manager Institutional Settlements: International / Domestic Operation

SELIGMAN DATA CORPORATION, New York, N.Y. August 1996 to May 1998

Retirement Analyst (1996 to 1997)

Supervisor of Retirement Group Plan Services (1997 to 1998)

EDUCATION CERTIFICATIONS:

NOVA SOUTHEASTERN UNIVERSITY December 1995

Bachelor of Science Major: Administrative Studies

Product Owner Scrum (2018-2020)

ITIL Foundations 2011 (December 2011)

Series 99 (March 2014)- expired. Currently employed with Non-FINRA organization

SKILLS:

Knowledge of Agile Methodologies, Product Owner Scrum, DTCC. Omgeo Suite Domestic OASYS, CTM, and ALERT SME, Broadridge BPS, Gloss, IMPACT, Fidessa, GMI, TAPS, Bloomberg, TOMS, Thompson, Microsoft Office Suite, ClearQuest, JIRA, Service Manager, Confluence, Peregrine, SharePoint, ITIL, SDLC, PowerPoint, Visio, Showcase, Ever-Bridge, Cognos, IMATCH, NIMBUS, ShadowSuite, Project Insight.

AWARDS & ACHIEVEMENT:

New York State All Star College Div. I, N.E. Conference-1993

Offered Free Agent Contract from the Detroit Tigers-1989

Olympic Festival Baseball; Nominated New York Player of the Year-1987

5th in nation for most doubles in a season for all Division 1 Schools-1993

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