Veera Lakshmi Swaminathan,

***, *** *****, ****** *******,

Gav devi Road, Bhandup west,

Mumbai, Maharashtra- 400048

Phone - 900-***-****

Email : adht5n@r.postjobfree.com

Professional Profile

Who relishes challenges, committed to excellence an exceptional team worker who is able to develop and motivate others. Capable of working well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.

Highlights

Won the award of Customer Care Champion at Ceylon Ambuja Cements pvt ltd

Possess excellent communication and PR Skills

Hard worker with preference for a challenging team working environment.

Punctual, honest and devoted to fulfill any given target.

Posses multi task handling skills, negotiation skills, problem handling skills and

Excellent computer literacy skills.

Time management and interpersonal skills

Key Skills

Language Proficiency : English & Tamil

Working Knowledge of Ms- office- word, Excel. Power point, Access, Internet, Email

Educational Qualification

Passed G.C.E Ordinary Level Examination in 1999. At Vivekananda National School, Colombo

Passed G.C.E Advanced Level Examination (Commerce) in 2002. Vivekananda School, Colombo

Professional Qualification

Diploma in Computer Studies at the Millennium computer studies Colombo.

Successfully Completed Career in English Conducted by University of Colombo.

Successfully completed Certificate in professional Post graduation in Marketing at SLIM (Sri Lanka Institute of marketing)

BA (English) in Tamil Naadu Open University (Distance Education)

Professional Experience

Vestas wind turbine Technology R&D Chennai MIS Executive - January 2016 - July 2016

Prepare CAD Engineering & Simulation performance report- weekly report

Individual platform report- weekly report & Monthly CAD performance report

Work package related tasks- allocation, status follow-up & addition of new joiners in Work package

Laptop coordination, Training coordination, Meeting room booking

Arrangements for Team site access to employees

CAD / PDM community- co ordination work. Access to users.

Vestas initial creation - coordinate with HR core team and make individual Vestas initials

Updating of hardware& software (Arranging laptops and work stations for consultant Chennai & Denmark)

Consolidation of feedback -L&T consultants at Ecc management site

Co ordination in people review feedback

Employee database- CAD Chennai - updating and maintaining

Knowledge sharing session mail & co ordination

Resumes database, Recruitment sheet updation, Interview co ordination, scheduling interview with senior Manager and Denmark online interviews arrangements

Travel desk co ordination for outstation candidates

Jobs done in Tower team

preparing ECO (Engineer Change Order) and Change Request from sales configuration Preparation, MSI creation coordinate with Denmark Vestas requirements

Preparing ECM and Name convention of Vestas Tower with coordinate with Denmark Vestas

Responsible generating new information gathering and updating in the tower Master List

Sankar Sealing Systems Pvt Ltd., Chennai, Marketing Coordinator - October 2010- July 2011

Responsible understating customer requirements and translate same within the organization.

Attend customer calls and record or document the calls, with the clear details with the register maintained.

Ensuring customer urgent requirements are daily basis, in coordination consulting with planning.

All letters mails from customers are attended and replied on a daily basis in consultation with the head of the department.

Responsible for new customer enquiry acknowledgment, enquiry review, submission of quotation, purchase order review as per TS guidelines.

Harcourts (pvt) Ltd, Sigma Division Pharmaceutical & Cosmetical Company –Brand Cordinator & Advertising coordinator – April 2009 – March 2010

Handling of Customer inquiries & telemarketing

Coordinating with the advertising Division

Coordinating with all the electronic & print media.

Maintaining filing systems

Preparing sales analysis reports

Preparing Budget presentations

Handling direct mailing for the customers.

Monitoring & giving the feedback for the management about the TV Talk shows & other advertising.

Writing of Tamil language scripts for the TV programs

Holcim Lanka Ltd (Ceylon Ambuja Cements) – Number one company manufacturing cement company in Sri Lanka – Customer Relations Assistant –May 2005 –September 2008

• Managing customer complaints from the time receives it up to the closure. Used CCTS-

(Customer complaints tracking system)

• Developing& maintaining relations at various levels in-house and with the clients.

• Attending to customer’s complaint on time & providing problem solving measures.

• Ensure to uplift the department and the company to the excellence of customer care.

• In charge of Customer care hotline assist to customer enquiries such as prices and

sales details

• Coordinate with the creative and other departments.

• Handling Market Information System.

• Preparing Marketing strategies, projecting Sales figures, Targets and achievements.

• Handling special proposals - sales promotions.

• Knowledge of handling Sales system using by FoxPro.

• Responsible for Daily, monthly, annual sales updated reports.

• Sending Quotations for Direct parties & Tender Boards.

• Participation at all customer care meetings and activities, market visits, dealers’

meetings.

• Gathering and maintaining customer, dealer, and distributor’s database & handled

Relationship management.

• Complaints analyze weekly & monthly basis.

General Clerk - NewFahim Enterprises, (Foreign Employment Agency) Colombo.

2004 April – 2005 April

• Clerical work, Tour arrangements.

• Handled travel Documentation – travel Insurance, Visa formalities.

• Coordinate with the traveler about the traveling and foreign formalities.

• Responsible for operating Telephone.

Training programs

Outward bound Training:

Organized and conducted for staff of Holcim Lanka by Outward bound trust of Sri

Lanka collaboration with Sri Lanka business development center.

Participated to the International Auditor Training course conducted by

Quality International Technical Services (Pvt) Ltd.

Participated ‘’Fundamental course on ISO 140001:2004’’ conducted by Sri Lankan

Association for Quality.

Participated ‘’Further Development of professional and friendly telephone behavior’’

Contacted by Heyleys Group HRD department, Colombo-10

Personal Information

Date of Birth :- 20th September 1983

Age :- 34 Years.

Gender :- Female

Nationality :- Sri Lankan

Citizenship Status :- Dual Citizen

Martial status :- Married

Contact this candidate