Employee Relations Manager

Alaa Anwar Mohamed Hassan

(*)

Alaa Anwar Mohamed Hassan

Mobile Number 70100204

Address Doha, Qatar

Email ****.*****.********@*****.***

Gender Female

Marital Status Single

Nationality Egyptian, Residence Visa

Date of Birth 2 April 1992

OBJECTIVE

Seeking for a suitable vacancy in my career path (HR field) that will fulfill my ambitions, add value to my company and contribute in reaching its goals.

EDUCATION

The American University in Cairo (AUC) - Higher HR Diploma (Post Graduate Studies) in the HR Management. (October 2020).

Studied HR Strategic Management, Talent Acquisition & Recruitment, Training and Development, Compensation and Benefits, Payroll Operations, Employee Relations, Labor Law, HRIS and Graduation Project Modules.

Bachelor of Science - Faculty of Economics and Political Science Cairo University, English section. Studied Human Resources (HR Management), Human Development, Economics Accounting, Insurance and Banking Operations, (2009-2013), GPA: Good. WORK EXPERIENCE

Partners Corporation (Teleperformance, Centro Global, Concentrix and Online English School ) (July 2020 – 10th of November 2020)

HR Specialist for many different projects in the previous mentioned companies (Saudi Arabia and Egypt) – Hiring White and Blue Collars -Telesales and Customer service agents Plus Mass Hiring for (English and Arabic accounts). Powerline Group - Project Based (November 2019 –March 2020)

HR Generalist – Responsible for establishing the HR Department from Scratch ( Personnel, Recruitment, Payroll Operations, Training and development) in addition to restructuring the functions of the existing HR Department. RITI ( The Regional IT Institute ) – Workshops

HR Diploma in Developing the HR Professional, Post Graduate Diploma - (July 2019 – Feb 2020). Alaa Anwar Mohamed Hassan

(2)

Trainee at RITI’s workshops (Diploma in Developing the HR Professional)

- Strategic HR Management

- Workforce Planning, Recruitment and Selection

- Training and Development

- Talent Management & Succession Planning

- Career Management

- Performance Management

- Compensation & Development

- Employee Relations

- HRIS – SAP

Habib Qatar International Exchange at Head Office (December 2016 till October 2018)

HR Specialist in addition to Dealing Operations Officer. Role:

- Assisting HR Manager in various tasks in the HR functions.

- Assisting HR Manger in Personnel, immigration procedures and public relations with the Qatar ministries to facilitate the official procedures of issuing work permit Residence cards of the employees.

- Assisting top Management in the development of the company by sharing with them the decisions concerning opening new branches, suggestions in the company’s development that were implemented and submitted by the GM.

- Performing some financial operations that were done by the General Manager.

- Preparing and sending the company’s reports to Qatar Central Bank and the top Management on a daily basis and upon request.

- Assisting and Handling the inquires and customer’s complaints in proficient way.

- Helping the whole staff in the company because of being the only Arabic speaker at the Head office where gaining much experience due to performing tasks for each department where became well versed of the company’s affairs.

- Assisting the top Management in translating the confidential reports that are related to reporting some suspicious clients or blocking their identification in our system in cooperation with AML Manager.

- Performing the dealing Operations, Cash Position report and preparing the JV in professional way.

Achievements:

- Well- versed of the whole HR functions concerning personnel, recruitment, compensation and benefits, Employees relations, training and development.

- Processed and approved the dealing operations proficiently and on time.

- Prepared and sent the Reports before the deadline on daily basis.

- Gained and increased professional experience in Online Banking operations and Remittances.

- Worked proficiently on SYMEX, service providers and other financial systems that are used to send banking remittances to the all countries.

- Met customers and helped them solve their problems and complaints.

- Joined the training programs of HBB and became well versed of Anti-Money laundering Policies.

Alaa Anwar Mohamed Hassan

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- Ability to identify suspicious activities.

BLOM Bank Egypt

Customer Service and Operations Representative at New Maadi Branch

(March 2015 to September 2015)

Role:

Perform the whole daily Banking operations and transactions that the customers require in timely

& professional way.

Achievements:

- Able to work on Global F S system, Report Viewer, Phoenix and Ethix Signatures system.

- Performed local and foreign swifts.

- Opened bank accounts (current accounts, saving accounts, conditional bequest, minor accounts, joint accounts, CD ‘S, time deposit accounts and all transactions related to bank accounts for individuals and corporates).

- Performed incoming and outgoing transfers.

- Accepted deposits from Individuals and corporates to help them invest their money.

- Checks collection (inward and outward checks).

- Issued bank checks, checkbooks and different banking products.

- Implemented standing orders, bank statements, E-Banking and all requests for individuals and corporates.

- Met customers and helped them solve their problems and complaints. TRAINING

Bank of Alexandria (A subsidiary of Intesa Sanpaolo Group) Trainee at the Voice of the Customer Management (VOC) at the Head Office

(February to March 2015)

Role:

Solve complaints to increase the customer satisfaction Achievements:

- Implemented projects, studies and activities related to the satisfaction of the customer.

- Provided solutions and suggestions to improve the performance and overcome the obstacles for providing better services to our customer

- Collected data and reviewed reports on customer satisfaction as an indicator of how likely the bank’s customers will make further business in the future

BlOM Bank’s Head Office (Training For Employment)

-The induction program of the Egyptian Banking Institute (under supervision of the Central Bank of Egypt)

-BLOM Bank’s Training Program

Alaa Anwar Mohamed Hassan

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The Egyptian Banking Institute (EBI) - Principles of Banking Certificate Role: Trainee at EBI in the Banking operations (June -July 2014) Achievements: Received good knowledge and gained experience in the Customer services, Retail Banking Operations, Foreign Trade Finance Operations, Credit and Financial Analysis, SME's Banking and Tools of Finance, Capital Market Structure and Operations and Treasury Operations

The Canadian Training Center of Human Development Role: Trainee in various fields in Human Development (Eight Diplom) (March–May 2014) Achievements: Gained experience in the following fields o Modern human development Diploma

o Expert Business administration Diploma

o Development and mental relaxation Diploma

o Psychological development Diploma

o Future professional graduate Diploma

o Family counseling Diploma

o Phonetics Diploma

o E-Marketing Diploma

The Education Development Program for Egyptian Universities (EDU Egypt) Role: Trainee at EDUEGYPT in various business skills (January –August 2012) Achievements:

Gained general business skills including English Language skills, Customer Service, Soft Skills and Business Process Outsourcing (BPO) orientation.

Gate of Knowledge (training program) at Cairo University Role: Marketing Representative (October 2010- May 2011) Achievements:

o Met individual and company sales targets

o Handled and resolved customer complaints

o Provided direct customer services by informing them of products and services o Ensured that customers are directed to the appropriate aisle o Explained products’ value and capabilities to customers

Model of American presidency (MAP) Role: Delegate (November 2010- April 2011)

/Achievements :Gained general experience in the political and economic issues . OTHER COURSES

Human Recourses Management and Human Development courses.

Banking, Financial Economics, Public Finance, Economics of Egypt, International Economics, Statistics for Economists, Macroeconomics, Microeconomics, Econometrics and Mathematical Economics Courses.

Alaa Anwar Mohamed Hassan

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English courses at (Berlitz), (ASEB Academy), (Instructive British Institute) and (Bright Minds Training center).

COMPUTER SKILLS

Successfully passed all modules required for International Computer Driving License (ICDL)

(Windows, MS Word, MS Excel, Information and communications technology (ICT), MS office

(outlook), Access, Power Point and Internet. (Microsoft Office) plus the experience in practicing it.

Others: STATA, MANITAB statistical software.

LANGUAGES SKILLS

INTERPERSONAL SKILLS AND COMPETENCES

Able to learn new tasks quickly.

Ability to work under great stress.

Self-motivated, target-oriented.

Ability to work independently & as an effective team member.

Maintain good working relationship with team members.

Pass & receive information and messages accurately.

Efficiently and creatively analyze and solve complex problems. I do hereby certify that the particulars furnished above are true and correct to the best of my knowledge Languages Mastery

Level

Understanding (listening

& Reading)

Speaking Writing Communications

Arabic Mother Tongue Native Native Native Fluently English Secondary

Language

Proficient Fluently Proficient Proficient

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