Administrative Assistant Service Representative
Resume:
Tracy R Woodard
**** ******** *****, ************, ** 32221
adht1a@r.postjobfree.com
Experience:
One Call, Jacksonville, FL 2018 to Present
Receive and date stamp all incoming mail for the Dental and Doctor, department. Scan all mail,
CD’s and X-rays In to the system and send all documentation to the appropriate area. If checks,
bills or returned payments are received those are logged and then hand walked to the Billing department.
Log all returned mail and send list to the Supervisor of the area as well as Manager and Director
on a monthly basis.
Assist the Care Coordinators with follow up requests to Providers for missing documentation so
that they may close their open files.
Incomm, Jacksonville, FL
Customer Service Representative 2017 to 2018
Attending to incoming calls from customers who have purchased Visa or MasterCard gift cards.
Determining their needs and assisting them with activation, returns and fraudulent charges.
Daily’s, St. Augustine, FL 2016 to 2017
Customer Service Representative
Attend to Customer needs by assisting in locating items in store
Processing of cash, credit and debit transactions for purchases
End of day reports to include summary of purchases and lottery sales
Routine cleaning and upkeep of store and grounds
Bozard Ford Lincoln, St. Augustine, FL 2015-2016
Call Center Representative
Set Service Appointments
Follow-up with customers on recent purchases or service appointments
CMPS and Psychological Services of St. Augustine, St. Augustine, FL 2015
Front Desk Receptionists, Administrative Assistant
Checked patients in & out for appointments including collecting co-payments
Prepared cash & credit card deposits & took to bank
Courtesy called patients to remind & confirm their appointments & fees owed
Opened office, answered phones, completed credit card transactions, completed monthly reports
Epic Recovery Center, St. Augustine, FL 2014-2015
Administrative Assistant
Admitted & discharged patients
Collected co-pays, verified insurance, patient scheduling
Employee scheduling, filing, memos, minutes for meetings
State audit preparation
Shands Jacksonville, UF Health, Jacksonville, FL 2000-2014
Financial Eligibility Specialist
Interviewed & evaluated applicants for indigent health care
Worked with individuals in person & by phone to review necessary paperwork detailing residency, household income, and proof of support for food and/or shelter
Created permanent client files for audit purposes Assigned all eligible clients to primary care clinics affiliated with program
Adhered to all HIPPA guidelines for confidentiality & privacy
Maintained strict compliance to all city program policies & procedures
Blue Cross Blue Shield of Florida, Jacksonville, FL 1990-2000
Group Underwriter, Customer Service, Medicare Review
Validated premiums charged versus plans selected
Reprocessed denied claims
Reviewed enrollment & billing system to assist customers with questions, changes, or issues
Qualifications & Skills:
Fluent in Microsoft Windows operating environments
Proficient in Microsoft Office Suite, including Word, PowerPoint, & Excel
Advanced internet & typing skills
Natural ability to build rapport through listening & communication skills
Adapts rapidly to changing systems & procedures
Exceptionally well organized; strong work ethics & willingness to work hard to achieve employer objectives
Interfaces will with others at all levels, including clients, peers, & management
Outstanding time management & customer service skills
Easily handles high pressure situations
Works well independently & as a team player, needing little to no supervision
Highly developed problem solving skills
Systems & Applications:
Microsoft Office Suite
Windows Operating systems
EPIC, HBO, & PHS systems
Department of Children & Families internal enrollment & eligibility systems
DDE systems (First Coast Service Options system for Medicare eligibility)
All general office equipment: multi-line telephones, facsimile machines, copiers, scanners, & multi-function machine
Education: Florida State College of Jacksonville High School Diploma 1991
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