Profile

Diligent, upbeat and flexible individual, proficient in all aspects of customer service. Maintains a high level of professionalism, patience and efficiency to minimize dissatisfaction and increase customer loyalty. Extensive hands-on experience in customer relations and issue escalation management.

Highlights

Upbeat and flexible

Excellent time management skills

Committed to service excellence

Friendly, approachable and hardworking

Determined

Problem solver and critical thinker

Experience

Bombardier Transportation (Customer Service Ambassador – (Transportation/Railroad) August 2019 – October 2020

Provide the highest level of customer service to all passengers. Answering any and all passenger questions and inquiries with the highest degree of respect and understanding.

Ensuring the notion of “safety no excuses” is followed at all time.

Make all necessary announcements, ensuring all passengers are informed and updated at all times with trip information (I.e. departure times, upcoming stop, direction being travelled etc). These include next stop announcements, welcome onboard announcements, promotional announcements etc.

Make sure train doors are being opened and closed in a safe and timely manor, ensuring train schedule and departure times are being followed.

Conducting train pre-departure checks at the beginning of a trip, ensuring equipment is in working order (I.e. washrooms, public address, intercom/radio, doors etc).

Conducting a final sweep at the end of a shift ensuring no passengers are left on board, retrieving all items left behind, completing necessary documents prior to the off duty time.

Respond to passenger emergency alarms in a safe and timely manor, providing medical first aid if needed. (i.e seizures, cardiac arrest, passenger disputes etc.)

Global Pet Foods (Part Time Retail Associate) November 2018 – July 2019

Ensure all customer’s wants and needs are fulfilled through providing outstanding customer service.

Assisting all inventory has been documented, priced, and stocked and properly organized for customers.

Provide all current and pertinent information on all pet accessories and foods ensuring that customers are informed and choosing the best product for their needs.

In charge of store up-keep, including but not limited to sweeping shop floor, mopping flor, cleaning windows, cleaning counter tops, facing all inventory ensuring shelves are organized and pristine.

Eastside Buick GMC Chevrolet (Service Advisor) March 2016 – November 2018

Through hard work and determination I was quickly promoted from car jockey to a Junior Service Advisory position in my first month of employment.

Following this promotion, I have continuously expanded my job duties taking on increased responsibilities all while maintaining superb customer service.

My day to day duties include all aspects of managing customer repair and/or service matters including scheduling, communication with customers and service leads and problem solving.

Responsible for all closing procedures ensuring all safety and security measures are implemented.

Assist with product sales on a variety of different vehicle maintenance services/repairs.

Oversee both new and used vehicle deliveries. (i.e. assuring vehicles have been inspected, cleaned, safety certified). All processes must adhere to strict delivery date timelines.

Eastside Buick GMC Chevrolet (Car Jockey/Lot Attendant) November 2015 – March 2016

Responsible for parking lot organization and cleanliness for both service and sales departments

Assisted mechanics in minor repairs on vehicles.

Responsible for cleanliness of customer vehicles, ensuring that vehicles were delivered back to the customer in a timely, clean and professional manor.

Assisted in early morning snow maintenance during winter months

City of Markham Summer 2015 – November 2015

Throughout the summer I was a Camp Counselor, overseeing a group of 10-12 children ranging in age from 4-12.

During the last week of the Summer I took on a Supervisory roll where managing five counselors.

Supervisor duties included program planning, communicating directly with parents as well as ensuring staff members took proper breaks and rotated through activities in a timely manner.

Throughout the winter months, I took on the program instructor/assistant rolls where I led three different youth basketball clinics as well as assisted in running a toddler program.

Education

Durham College September 2018 – April 2019

In the process of obtaining my Trades Fundamental’s certificate

Seneca College of Applied Arts and Technology 2013-2015

Attended Seneca College and graduated with the Pre-Business Certificate.

St. Brother Andre Catholic High school 2009-2012

Graduated from St. Brother Andre Catholic High School maintaining excellent marks while partaking in various sports. Awarded with the MVP. (Accumulated 40 Hours of Community Service Hours).

Skills

Efficient with technology, works well in groups, task oriented, responsible, professional, customer service oriented, excellent communication skills, punctual, disciplined, outgoing, positive.

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