Janet Bacon

**** ****** ****

Fort Myers, FL ****5

863-***-****

adhsys@r.postjobfree.com

HR, Administrative and Customer Satisfaction Specialist

Organized and empathetic HR Specialist with experience managing human resources department; its functions and duties. Administrative and Customer Service Professional able to operate in corporate, non-profit and government sectors. Demonstrated expertise at self-management, analytical skills, attention to detail and customer satisfaction.

Summary of Qualifications

Managed HR department ( payroll, benefits, classifications, recruitment, on boarding and employee relations)

Reconciling and verifying payroll

Conducted recruitment efforts for all positions, wrote and placed advertisements

Screening applications, fingerprinting and performing background checks

Managed and conducted new hire orientation and supervisor training and updates

Maintained employee personnel records and files

Calculated and maintained leave records

Process and submitted FMLA and workers’ compensation claims to carrier

Managed performance appraisals processes

Ensured compliance with state and federal regulations, department policy, union agreements and daily operating procedures

Proficient with Microsoft Office and HRM and payroll systems

RELEVANT EXPERIENCE

Florida Department of Health – Fort Myers, FL 05/2000 - 07/2013

Secretary/Staff Assistant/Personnel Technician/Senior Personnel Specialist Hours per week: 40

Advanced over the years from Secretary to Senior Personnel Specialist performing HR functions in addition to managing preparations and coordinating specific functions for outsourcing.

Interpreted and explained human resources policies, procedures, laws, standards, and regulations.

Manage recruitment process for new hires, internal transfers, and employee layoffs and terminations.

Conducted recruitment efforts for all positions, review and verify position classification, wrote and placed advertisements.

Facilitated the hiring of employees and processes to hiring-related paperwork.

Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules and promotion opportunities,

Analyze, develop and evaluate issues and developed recommendations to resolve issues to assist in facilitating efficient work operations.

Interpreted Leave Act (FMLA), Short-term Disability (STD), and Long-term Disability (employment law: Workers’ Compensation, Family Medical LTD).

Coached, counseled and trained management and staff on employee relations, staffing, disciplinary actions, terminations, complaint resolution and performance management.

Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

Prepared and reviewed reports pertaining to payroll and performance evaluations.

Ability to plan and organize work.

Communicate effectively orally and in writing.

United States Coast Guard – New York, NY 05/1983–12/1986

Seaman Yeoman Hours per week: 45

Performed various clerical duties within the HR division relative to fair and equal employment and other servicemen related issues at Governor’s Island, NY.

Performed various clerical duties within US Coast Guard Recruiting Station at New Jersey Office. Assisted in the preparing materials for distribution and participated in recruiting efforts within the community.

Performed clerical duties with regard to generating orders, calculating and processing time in service, leave requests, assignment orders and discharged in addition to other assigned duties at Long Island, NY.

ADDITIONAL PROFESSIONAL EXPERIENCE

Werner Enterprises – Omaha, NE 09/2019 - 06/2020

Commercial Transportation Associate Hours per week: 70

Tasked with ensuring the safe and on-time delivery of consumer products across the United States. Ensured the adherence to federal, state, and local regulations; to prevent the company from taking on unnecessary fines and to be able to continue operations smoothly.

Transported goods and materials in a self-supervised environment.

Supervised the loading/unloading of merchandise at specific locations.

Performed routine inspections of worksite and reported discrepancies to headquarters.

Alta Resources – Fort Myers, FL 08/2014 – 07/2019

Senior Insurance Agent/Customer Care Specialist Hours per week: 45

Operating in a call center as a licensed insurance agent. Assisted Fiat Chrysler Automobile (FCA) customers with vehicle repairs and/or purchasing needs. Also handled the logistics of delivery of goods.

Advised customers on proper insurance solutions that specifically work to meet their family needs and goals.

Guided customers in the completion of their online applications, to ensure that there were no delays in processing.

Generated custom solutions for specific client needs, based on company standards for that particular profile.

Addressed customer complaints and analyzed for trends for escalation to the research team.

Education

University of South Florida- Tampa, FL, USA

Business Management /continuing education credits

Seaford Senior High School – Seaford, DE, USA

Academic and Business/High School Diploma

Certification/Licensure/Membership

Resident Insurance License - 0215

Florida Notary Public

Commercial Driver’s License

Former SHRM Member

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