Personal Assistant Service Representative

IRAKOZE ANGE

** ***** ******

Halifax, Nova Scotia B3M 1C2

Email: adhsy5@r.postjobfree.com: 902-***-**** PROFILE

Diploma in mathematics, economics, and geography.

Computer Skills Proficient in Microsoft office suite, internet, outlook, publisher

Experience in taking payments from customers in exchange for goods or services while providing them with exemplary customer service.

Capacity to work with flexible shifts

Fast learner, Punctual, Self-motivated, work under stress, flexible, able to initiate, attentive to detail, take quick decisions, and inspire others.

Able to solve problems effectively using good judgment

Excellent in communication and interpersonal skills, able to interact with team members, and respect the supervisor.

Language Skills: Fluent in English, French, and Kinyarwanda WORK EXPERIENCE

Personal Assistant, January 2019 to August 2019

Mary Enterprise – Kigali, Rwanda

• Organized and attended meetings, including compiling all documents and reports ahead of time.

• Filed paperwork and organized computer-based information.

• Answered a high volume of phone calls and email inquiries.

• Maintained appropriate filing of personal and professional documentation.

• Wrote reports, executive summaries.

• Screened personal and business calls and directed them to the appropriate party. Sales Associate Cashier, DECEMBER/2017 to DECEMBER/2018 Simba Supermarket – Kigali, Rwanda

• Directed customers to store locations.

• Received customer payments.

• Greeted customers promptly.

• Totaled bills and calculated taxes.

• Described products and services in detail.

• Monitored areas for security issues and safety hazards.

• Assisted customers in selecting items based on needs.

• Created attractive displays to promote items.

• Processed customer returns.

• Trained new cashiers on procedures, customer service, and sales techniques. CUSTOMER SERVICE REPRESENTATIVE, JANUARY 2017 to OCTOBER 2017

Directed customers to store locations.

answered a high volume of phone calls and email inquiries.

Greeted customers promptly.

maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Educate customers on promotions to enhance

sales.

responded to customer requests for products, services, and company information Cleaner, MARCH 2015 to DECEMBER 2016

Marriot hotel – KIGALI /RWANDA

• Sanitized toilets, sinks, showers, and kitchen surfaces

• Remove trash and debris to collection receptacles and empty home trash cans

• Completely organize, clean, and sanitize kitchens.

• Washed dishes and put away dry flat table and glassware.

• Sweep, Vacuum mop, or buff all flooring.

• Dismantled, cleaned, and replaced fixture.

EDUCATION

Diploma in Mathematics-Economics and Geography

Certificates

CPR AND FIRST AID

Hobbies and Interest:

Sports, reading, volunteering, and computer exploration. Reference Available upon request

Contact this candidate