MA AMPARO PERSIA

Villa ***, Al Madhar Street, Plot No. 39, SE 36,

Sector Community, Khalifa City, Abu Dhabi

Mobile Number: 056*******

Email Address: adhsv2@r.postjobfree.com

PROFILE

Strategic thinker, well- motivated professional with more than 16 years in the banking industry. Possess speed and accuracy combined with excellent customer service that exceeds employer expectations. Seeking for a career opportunity that can exploit skills to the full potential.

WORK EXPERIENCE

EMIRATES NBD (Abu Dhabi, UAE)

Position: BANK TELLER

October 2013 to July 2020

Improved accuracy and speed in processing all local and foreign currency transactions. Resulted in zero audit findings and a 100% branch score in customer satisfaction.

Increased the branch’s key performance indicator (KPI) and portfolio by cross selling bank products and services. Contributed 30% on payroll & deposits accounts, 50% on credit card, 20% personal and 10% on car loans.

Contributed to branch’s credit score ratings with an average of at least 200 referrals per week of eligible customers for loans, credit cards and deposit products.

mSquared SHOPPING CENTRES (Dubai, UAE)

Position: RECEPTIONIST

May 2013 to OCctober 2013

Acted as executive assistant to the Leasing Director, in addition to my receptionist duties. I handled the company email and formulated written communications.

Prepared the budget reports for the finance manager. Prepared consultancy agreements and lease contracts of clients.

Custodian for the company petty cash, managing the financial records for all purchase orders, payments and travel expenses.

DEVELOPMENT BANK OF THE PHILIPPINES

Position: ACCOUNTS MANAGEMENT ANALYST

April 2006 to April 2013

Achieved 100% target on credit facilities and approved loan proposals. Contributed the assigned 33% target per Account Officer with AED 8M out of the AED 24M outstanding portfolio with financed SME loans, credit lines, term and salary loans

Improved performance in the payment processing system, which prevented penalties on real estate taxes and mortgage insurance. This resulted in zero negative audit ratings on all loan accounts for which I was responsible.

Successfully reduced an unacceptable salary loan past due amount from AED 215K to AED 11.8K. and writing off the remaining 5% as non-performing loans. Attaining 95% loan collection, thus increasing monthly loan releases.

Position : BANK TELLER

September 2008 to November 2009

Received and processed cash deposits, withdrawals, cheque encashments and other over the counter transactions.

Achieved 100% audit rating on all transactions conducted in accordance with bank policies on Anti-Money Laundering and Central Bank procedures.

Position : NEW ACCOUNTS OFFICER

May 2007 to September 2008

Exceeded branch target on account opening with an average of more than 100 payroll accounts opened per day overwhelming the branch’s deposit portfolio.

Generated 80% fixed deposit income on local and foreign currency with several new accounts opened, roll-over on existing accounts and less pre-term on special savings deposits.

Position : ADMINISTRATIVE OFFICER

April 2006 to May 2007

Provided administrative services and prepared correspondence.

Handled HR functions such as employees leave balances, cash advance and travel expenses.

Plan and coordinated meetings, seminars, conferences, training workshops for branches and the regional office.

Acted as document controller of the Regional Marketing Center, maintaining a comprehensive file system of account folders, loan proposals, operations and administrative documents. Received and registered all incoming and outgoing correspondences, transmitting all communications between the bank’s Regional Marketing center, head office and branches.

DBP SERVICE CORPORATION

Position : DATA ENTRY OPERATOR

July 2004 to April 2006

Provided secretarial, administrative and clerical duties, including that of petty cash custodian.

Maintained a strategic and organized file of confidential and administrative documents. Managed and controlled documentation flow, filing, archiving and ensured that all documents are received by the appropriate departments, requests for approvals and proposals are signed within turn around time.

SKILLS

Can effectively work as an individual or as a member of a team.

Perform to the highest standard, even under pressure

Constantly meet targets and deadlines in a timely manner

Exceptional oral and written communication skills.

Proficient in Microsoft office software

Adaptable, flexible and proactive

Fast learner, keen to learn and improve skills

UAE driving license holder

QUALIFICATIONS

Bachelor’s Degree in Computer Science

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